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September 2024 by Devonna Johnson
The staff was phenomenal.. as always!
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February 2024 by matt V
I could not get Through on main phone lines ….terrible how,companies have locked down Phones and made it so difficult to use the phone cues. I will not call again
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January 2024 by Sally A.
I went to this FedEx facility to get a custom-made box for an oddly shaped object, that I was shipping. and Victor was so very helpful. He accommodated my request, even though I chose to ship it through my work for a discount. Of course, he charged for the custom box and packing materials, but it was quite reasonable. Great customer service!
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September 2023 by James F.
Terrific store. Very clean and great service. Easy to ship and offers wide assortment of printing options.
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September 2023 by K S.
Steven is super unfriendly to customers and I would say unprofessional. He seems to not like his job and also doesn't get along with coworkers, which was obvious the several times I've been in. He has no personality. No smile, no greeting, no 'thank you for your business', etc. Basic customer service skills. Need to put someone else at the front desk, as the face of FedEx. It's not that difficult to greet customers in a friendly manner. He's done this several times now, so it's not just him having a bad day. The ladies are so much more pleasant to work with. They are helpful, professional, courteous & friendly to their customers.
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June 2023 by Michael Price
Great place, but be aware that they are not a full service Amazon return location.
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April 2023 by Chris L.
Victor went above and beyond! Helped me with printing house plans, and did some custom configuration that I needed. I'm super happy. Thank you Victor!!!
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February 2023 by Chloe B.
Tucked into a small strip mall near sunrise mall. There is a vape shop and subway near it.Once inside it's your basic FedEx and copy store. They just had a QR code scan and printer installed.It can be slow going in there as in not many employees and their not in a hurry.Used mostly for business returns.Nothing super exciting, just average.
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October 2022 by Denyse C.
Always a pleasure to do business with the staff at the Sunrise office.
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September 2022 by Frank I.
Excellent help from the staff there. New printing machines for those of us who don't own a printer. Staff tutored me through their new touch screen system. Staff assistance can make or break a customer experience and this location has great staff.
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September 2022 by Lawrence V.
I was needing a large pile of papers copied. I was having difficulty in understanding how this self service way of making copies. You have to have their card then load it with money and then go to the copy machine that clearly was confusing since you had to see commercials to start a machine to make copies. Victor a great employee noticed I was lost and did his best to explain to me how to start. He was helping 3 customers at the same time wanting to make copies. He decided to just have me meet him at the service desk to make copies. It costs more but I'm ok with that if it simplifies things for me. I waited while he finished with the 2 customers that were ahead of me. He finally got to me made my copies paid for the great service done by Victor. I understand business needs to keep costs low by going automated self service but if customers have to waste 10 minutes to figure out how everything works, no thanks. I like being helped by staff which knows how to use your machines. I am willing to pay for the extra costs of getting great service that Victor and his co-worker provided that busy evening he gave. I told Victor I would write a review about his store and service he provided. Thanks again for the great customer service Victor.
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July 2022 by Robert Ryan JR.
Great customer service!
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June 2022 by Chris S.
Needed some printing and binding done on short-notice. The entire team was very helpful but Steven really stood out; he was kind, professional and thorough. Our meets couldn't have happened without him and I'm so grateful to have had his help.
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May 2022 by Kellen S.
Pretty solid I walked in and was greeted immediately. I was told where to go and was helped immediately. I had a Department store return with shipping label. Was super fast and easy
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April 2022 by Char C.
Beth is awesome and extremely helpful! I had to talk to tech support and the revenue team to get some information and I was frustrated that I couldn't use the computers in the store to do what I needed (the only browser is chrome and the fedex website wasn't working to create shipping labels). Please fix this because it was extremely frustrating! Once I got my account number from the revenue team, Beth was able to help me and did it with ease! Thanks Beth!
