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February 2024 by Nicholas La Favre
Great service and friendly advice!!!!
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February 2024 by Robert Sabio
This is the Pep Boys to go to for any service ? Im financial on a budget and worker Mark was able to work with me to get it to an affordable price. Thank you so much Mark for the assistance and I will be returning here in the future
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February 2024 by Addie Jarrett
Best Services from customer service to the actual Services rendered. Keep Up the excellent Customer Service and HospitalityThank You All
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February 2024 by doris shi
Great service I love. Every year I do the car service here. Love it.
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January 2024 by Philietz Liu
Special thanks goes to Pepboys of Chino Hills, CA. Mark is very knowledgeable and honest to customer in telling them what they need and don't need. He even pointed out the misinformation given out the other day to my friend at the Montclair location trying to upsell him a $30 extra service not needed by or even harmful to his Tesla X. Honesty is gold, bravo! Mark.
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January 2024 by Josselyn Martinez
Charles was great! Knowledgeable and friendly staff. Will come back for future auto repairs and services.
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January 2024 by jeff perkins
Took my 2004 Chevy Truck this morning needed a brake job!!! Mark the Service Manager was very helpful and friendly like always!! Ricardo, conducted an inspection very quickly and determined my back brakes, rotors and pads needed to be replaced!! Got my truck back within hours and what a big difference!! Thanks again to the Pep Boys team at 4046 Grand Ave!!!!
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January 2024 by peter park
Fast service.Excellent service
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January 2024 by Xiao Deng
Rude to customers, the front desk man is extremely rude. You deserve 0 star and other people are nice.
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December 2023 by John Ding
Very good professional service. The important is the price is very reasonable. Remember to download the coupon on the website.
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December 2023 by Leslie Byrne
Customer service was amazing!
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December 2023 by J S
You will not be disappointed! Mark and his team always strive to give their customers the best service. Honest and Reliable!!!
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November 2023 by Michelle Napolitano
I have been loyal customer of another large tire company. Recently, I needed to buy 2 new tires. The company I went to previously was no longer a company I choose to do business with. I did a quick google search and decided to give Pep Boys a try. Mark immediately welcomed me and began helping me. It was quickly discovered I purchased the wrong size tires for my car. Instead of trying to upsell me to an expensive tire, Mark found an economical choice that he had in stock. I appreciated the top tier level of customer service, I have received from Mark and the team at Pep Boys Chino. I will DEFINITELY be recommending this store for tires and services in the future. Thank you Mark for the absolute best experience I’ve ever had purchasing tires.
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November 2023 by Des O'Sullivan
I had an appointment to get an oil change & tire rotation for 8 am. Upon arriving I could tell they were really busy. Jasmine checked us in and apologized for being SLAMMED but hopefully my vehicle would be ready by 9.30am. Upon returning, Jasmine apologized and said we were the next vehicle to be worked on. Besides being overwhelmed Jasmine was fantastic, very professional, sincere and again apologetic. She called me an hour later and said my vehicle was ready. When I picked the car up, Mark (Mgr) again apologized and said how much they appreciate our business. Again very professional and sincere. Told him Jasmine did a great job, holding her own while being overwhelmed. Sometimes we all need to “not sweat the small stuff” (appointment running late). See you next time.
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November 2023 by Jessica Cabrera
Have only been to Pep Boys in Chino twice, & I enjoyed the service and how honest the gentleman that checks me in is. I do always book as I know walk ins in the morning are not always a guarantee. Will keep coming back for future service for sure.
