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January 2024 by Kevin Baker
Despite the fact that their posted hours are from 8:00AM to 10:00PM every day, the employees can't seem to open the front doors, before 8:20AM. One customer was giving them a piece of her mind, because she was so angry, but the apathetic employees just didn't care. The overwhelming employee laziness here is just so incredible. Where is the store manager?
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September 2023 by Angie A.
TERRIBLY RUDE & DISRESPECTFUL. VERY POOR CUSTOMER SERVICE. We waited 5 minutes in line, no one at any registers. We were finally taken to a register and rung up. She then told us to move to another register. We were half rung up and then the store phone rings. She answered the phone and rather than say "please hold, let me ring this customer up", we WAITED for her to help that customer. We waited and stared at her, but she continued to talk on the phone while we waited for her to scan the last items. Look at the other negative feedback. This Walgreens should train employees to not only be efficient and courteous, but to improve Customer service :(
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July 2023 by Layne A.
Exactly what you think you're going to get, it's a Walgreens, walk in grab what you're gonna grab and get out, it's that simple.
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April 2023 by Samuel Cole
Just constant issues, often rude. I get questioned for certain prescriptions like a criminal even though I've been on them for years. They mix stuff up, overall just a pain to deal with.
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April 2023 by Alisa Lorch
Technically, I really like to go to this Walgreens. I accidentally bought the wrong product and wanted to return it. They didn’t let me to return the product because I am a not citizen of the US. Something like that never happened to me- unbelievable!
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March 2023 by alisa
Technically, I really like to go to this Walgreens. I accidentally bought the wrong product and wanted to return it. They didn’t let me to return the product because I am a not citizen of the US. Something like that never happened to me- unbelievable!
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February 2023 by Donna Denver
Shout out on customer service to Reese.Reese took my call for a heating pad. Since i have a broken leg I called ahead to check if in stock.She not only told me they carry them , she took the time to go check the stock. She then brought them to the register so my walk was not far once I arrived at the store.Reese....Thank you. Walgreens is lucky to have you on staff.
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February 2023 by Lloyd S.
Pharmacy is suck. Waiting in front for long time. Just ignoring me there. Terrible customer service.
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December 2022 by John Chen
We came here for vaccines several times, every time it would let us wait at least 1 hour to be vaccinated. It was very obvious that this pharmacy is really understaffed and no one wanted to help you.
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November 2022 by Elizabeth B.
The pharmacy is a complete and utter disaster. If you are the third car in the drive through line, you'll be lucky if you make it to the window in 45 minutes. Prescriptions are delayed all the time. If it's a routine medication that can be mailed to you, it will be filled by the "Walgreens.com Pharmacy" which is out of state, and they are an even bigger disaster. Every other month I will have a prescription in limbo. I will be down to a dose or two and they will not have shipped it or notified me of any hold-ups.The last straw was last week when I went in to pick up a prescription in person. I had called three times that week to check on the refill, and each time the tech would tell me that they would get started on it and it would be done in a few hours. And every time, I would get a call an hour later saying that the prescription was delayed and I should call the pharmacy for more information. Over and over and over. The latest call took place a day before I was going to run out of medication. Once again, the tech said everything was in order with the insurance and script. She even checked their supply because this med is apparently in short supply. She told me she would get on it right away and it would be ready in an hour. I went to the pharmacy an hour later and got the automated call saying the prescription was delayed while I was LITERALLY standing in line to pick it up. The tech got the pharmacist, who tried to feed me some garbage about not being able to refill the prescription until the day I ran out. I called her out on it. Her second excuse was that my doctor didn't put a specific start date on the order. That is also not a thing, and I told her that as well. She huffed and said she would give me a "one time courtesy refill" and that I needed to tell my doctor to write prescriptions correctly. I don't know what her deal is, but I took the medication and drove straight to Rite Aid to transfer my prescriptions there. It's utterly ridiculous.
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November 2022 by A Vega
If zero star would be an option. I'd gladly mark that down as my option. However that's not the case. I visited this location to purchase a seasonal Nightmare before Christmas holiday light spinner for 6.99. All of the 3 remaining were damaged. I asked if a discount could be applied to this item and after speaking to the store manager John Rohde. He stated that not only would he not offer it, because the company would pay the full balance of that return item. Including that some other customer(s) shopping for that item would buy it damaged. Absolutely ridiculous notion to say the least. I will move my business over to CVS.
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October 2022 by D T
Been going to this location (Chino Hills Parkway & Peyton) for a couple year's now. Never had a negative experience, workers are courteous and helpful! ???
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September 2022 by Jayvine Anime M.
I went to pick someone up and asked the lady at the register where she was. She just kept making the noise for I don't know and shrugging rather than either saying I don't know sir or offering to page her. She was very rude and when I said she was rude for not using words she argued with me and said I was rude for saying she was rude. Is it so wrong to expect to be spoken to like a human rather then just given noises and shrugs? Her name was Lisa.
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September 2022 by Jeff L.
Scheduled an online C19 booster vaccination. Got email & text confirmation. When I got to the back Pharmacy section, there was a long line. Upon reaching the window, was told that they were out of stock for the vaccine & that the system doesn't know their inventory. "Duh", that was most inefficient process. I said, they should at least send out a quick text/email notification or at the very least have a sign outside so as not to waste people's time. Glad I don't frequent Walgreens & not surprised at the LOW ratings on this location.
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August 2022 by Tiffany M.
awful, incompetent and rude. Came here for a vaccine the pharmacy tech looked confused when i told her i had an appointment and took forever to check me in. She clearly didn't understand what she was doing was not a friendly person or was just discriminate against female's, because she was very nice to the men that were waiting. Anyway filled out the forms online didn't make a difference i still had to fill out the same ones while i was waiting. My appointment was scheduled for 11 it's been over 20 min waiting.
