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March 2024 by Lisa Wascovich
David the xfinity employee was very nice. I recommend him highlight.
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February 2024 by Ellen
She has not answered my question I just want to know if the store in CHICO CA IS OPENED TODAY WITH NOT HAVING TO PAY TO GET A ANSER
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February 2024 by Makayla Whitespeare
Smelled like a mix of body and cigarette smoke. Lots of people in there, coughing (ick) and very little airflow as well as very slow help (as with just about every communications type store). We went and grabbed some cinnabons in the attached marketplace and shared with the people we'd been waiting next to for a long time to make the time happier for the long-haulers waiting for assistance. We did finally get some help with cancelling service for a family member that passed away. I had called before coming in to try to resolve my issue over the phone (which was hell....) And then was told it was an in-store problem anyways. Be ready to barely be able to understand customer service on the phone line. So that's how we spent the first couple hours of the day. Best luck!
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February 2024 by Michael
Internet service has been down for far to long
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February 2024 by Jonathan Villarreal
Absolute garbage customer service. Trash is the word of everyday this company exists
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February 2024 by Raven TheHuman
The employees are always nice and friendly. They are quick to fix issues or help setting up your wifi. I only put 4 stars because the wait to be seen tends to take long.
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December 2023 by JJ
Went here to get a rental fee removed from my bill for a random basic converter they sent me. I got a receipt they confirmed it was removed and that I would be charged. A few days later my autopay goes through and still has the extras charge for a basic converter box that I DID NOT ORDER. I had to get the issue fixed online because the local office is incompetent. Luckily I had a receipt number from the store proving the serial number for the box on my account was actually returned to the local branch.TERRIBLE CUSTOMER SERVICE AT THE CHICO LOCATION.
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October 2023 by Sofia Ahmed
Good service, although wait time is in hour's. Pls hire more staff.
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October 2023 by Bernie
Lying, Cheating, Stealing Disgrace of a company! Horrible by ANY standard! They have no number direct or indirect to their corporate offices @ 1701 JFK Blvd Philadelphia , PA 19103. You are wasting your time to file a dispute - you will NEVER get back the money they steal (I was billed for 6 set top boxes but only have 3 for 3 TVs) Long time customer = long time theft by them. There should be a special place in hell for this company.
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October 2023 by Julia
You have a worker named Solo there. He gave me so much incorrect and false information that I left and almost completely gave up on Xfinity mobile. Ended up doing all of my setup online. I literally cannot believe how wrong he was on almost all aspects of trade in and phone number transfers. He was completely confusing and also now talking to Xfinity customer care I know he was giving WRONG ANSWERS!
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October 2023 by Donald Duncan
Trying to reach a human is almost impossible. They take your money and then they aren't reachable. Their automated system sucks.
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October 2023 by Jamie Holwerda
I had a pleasant experience at this Xfinity Store a few weeks ago. I picked up new equipment, and updated my internet plan, and walked away spending a lot less each month. My only gripe is that even with an appointment, I sat & waited for 15-20 mins. I can't imagine the wait without an appointment!
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October 2023 by Monica Hill
Garbage ! I came In to the office today on my lunch and there was 7 people ahead of me so Oscar made an app for me to come back after work at 6 . I came in and for my appointment and no record of him making an appointment for me so I was put down as a walk in . Then after a few minutes they call a person that got there after me . Pure chaos ! Always have problems with them from day one the entire time . I tried to take care of this by phone but of course that was a problem too . They wanted my card information on there and me to sign up for paperless before o could move forward to cancel my cable services.I hate you xfinity!
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October 2023 by Mike R
All the people who work here are so nice and they always do a great job of explaining things to me whenever I come in. I feel awful for them though, whenever I do come in there’s always some old bat screaming about some nonsense. It’s very uncomfortable seeing customers treat employees or really anyone like that.
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October 2023 by Kathy Leppanen
We have been trying to get Comcast (now xfinity) to remove a modem from our account that burned along with our house in Nov. 2018. Notified them in Dec 2018 and repeatedly after. Each time we were told it would be removed, no problem, but it wasn’t. After MANY phone calls and visits to their store the modem was removed around the middle of this year. However, they did not do a refund, patience does not always pay off…A new round of calls (up to 7 now) and they credited only $100 of the $600+ overcharged. Enough is enough. Will be filing with the FCC and BBB at minimum regarding their business practices. Thinking Starlink is sounding better and better.