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February 2024 by Gina Piccolo
Liz Chavez was the one who helped me and she was extremely helpful in my stressful situation and I really really appreciate it
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February 2024 by Elizabeth Bogart
It took me five times coming back to the ups store to return an Amazon package. The store wasn't open but it googling doesn't help because the times are all wrong. It is an absolute mess trying to return a package at the UPS store on Mangrove. And the people who work there are just plain rude.
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January 2024 by kurtis bubier
Came here and was told I had to go to different store to use account number. She kindly gave me address. Staff was great. UPS policy was strange. Only some stores can do certain things so you have to go to the right store for whatever you want to do
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January 2024 by Lucas RossMerz
In two words: Liz Chavez.My fiancé and I had been returning our packages using other locations until one day Liz went above and beyond to help me with an Amazon return. She walked me through all the ways my fiancé can make it easier for me to make returns when she is unable to do them herself.Miss Chavez is an outstanding employee, I have never seen her without a smile helping customers with any printing, shipping, copying or other need they may have.I asked Miss Chavez if I should write her a review online or if she had another way to tell her management, owner and company that she is a diamond in the rough. It is hard to find good help these days, and Liz Chavez is worth incentivizing to continue representing the UPS Brand.We will be back, as long as she is at this location and most likely long after she is promoted. From what I have heard from friend’s parents and now peers, UPS has always been a great company to work for. Liz Chavez represents what “Brown can do for you.”
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January 2024 by Matthew Young
Deija was so nice to deal with. A true breath of fresh air. UPS is lucky to have such an awesome employee. Thank you!!
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January 2024 by Cheyenne Davis
I’ve never had such a great and pleasant experience at UPS until now. Deija is great!
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January 2024 by mark Hirschi
Deija was the one who helped me and I was blown away by how she was very Knowledgeable About my questions for shipping my items and as a business owner, I hope she is valued and should be given a bonus! I would want someone like her on my team if I could.
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January 2024 by Cheryl Hogan
Horrible customer service , not helpful .
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January 2024 by Jennifer C.
Super fast & friendly service. After a nice greeting, I was literally in and out of the store in less than one minute. Highly recommend!
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December 2023 by Brian A.
This UPS store ROCKS!!! The best value in town - right up there with Madison Bear Garden, Panama Bar, the (since rebranded) good old "Brickworks", and the no longer active Graduate Bar and Grill. Also, this business keeps their employees on top of things and helpful with their service, much like the staff at the nearby fantastic comic-book shop, BAT Comics. The design and clean lines of the store remind one of the classic architecture of nearby Chico State's residence hall, Esken Hall. And the Packing & Shipping services are as TASTY as the fine cuisine at local haunts like the Italian Cottage and Happy Garden! Amazing!!! AMAZING!!!! Boy howdy!!
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December 2023 by carol kelly
I use this shop whenever I ship. They are helpful, and polite, and quick too!
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November 2023 by Delia O
Terrible customer service with employees looking stressed. The one girl Liz lacks manners, doesn’t know how to speak to customers. One time I used their services and she pretended to be nice. The next time she was openly very rude and dismissive. Pretense only gets you so far before your true colors show.
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October 2023 by Carmen Magallanes
Extremely rude customer service. I do not recommended this ups to anyone. The worker was rude to the guy in front of me and to me. Please go else where..
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July 2023 by Sara C.
This is the best UPS store I've ever gone to. You get amazing customer service from helpful and professional staff. Liz has helped me twice and she goes out of her way to help you with whatever you need. She is the friendliest and most knowledgeable person I've worked with in a really long time. You just don't seem to get service like she provides very often anymore. I drive from Lake Almanor to this store and won't go anywhere else!
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July 2023 by Jessie Ladd
I came in last week and was pretty confused by the self serve Amazon thing and Elizabeth was as helpful as she could be with what she knew about how it worked, which made me think Amazon should work better with the stores they are putting these machines into. I really appreciated the assistance I got and the kindness in the limited help I was able to get with how its all set up.
