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February 2024 by Geri H.
one employee and a manager hung up on me twice yesterday. I was wanting to know where my refund is on an order that I cancelled last week. I'm looking at my bank online that clearly shows Joannes deducted the money from my account but both people are telling me that they cancelled. Over and over they said the order was cancelled it's my banks fault. I went to the email they send me after cancelling my order and this is what is written..... * We are unable to make changes or cancel your order once it has been placed. If you want to change or add to your order, please place a separate order for any item not in your original order. Any unwanted items can be returned. If you don't pick up your order, it will be canceled on the 5th day and the authorization on your card will be removed, there's no need to call or email. Looks like someone doesn't even know their own policy. Hobby Lobby is where I will be shopping for my fabric needs that's for sure.
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December 2023 by April B.
Fun place for all kinds of art and crafts. Good selection in most departments. Nice employees. Great selection of fabrics, wow!! Good place for decorating too.
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November 2023 by Dia Kimm
I have ALWAYS appreciated getting a variety of items given being school teacher and a crafts person. Today October 30, 2023 the stock was unaccessible due to piles of fabric rolls stacked near the measuring area. Very sparse regular items like sewing basics.A whole range of colors of items were out. I do hope this is temporary.
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September 2023 by Lilly Espinosa
Joanns is a joke. They claim they’re hiring but you never get picked even if you call and bring in your resume. I got “hired” last year and they never contacted me for a start date. I called relentlessly for 3-4 months to try and get one and each time they said the manager was out. A little while later I got an email from the manager saying they don’t have any hours for me so they’re moving forward . Lmao
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September 2023 by Brandon Lehman
Closed at 7pm now. Store hours weren’t updated, so I wasted a trip.
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August 2023 by Lori Hartland
Love the store, hated the very very rude “Kathy” she actually yelled at me because she had a sign buy 2 get one free and refused to honor it.
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July 2023 by Jenni O.
Amazing customer service. Nice to see people actually wanting to help. Can't wait to see all the new Halloween items!
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June 2023 by Tammy F.
I had an enjoyable shopping experience today at Joann's. It began with being greeted when I walked in the door, so I felt welcomed. The lady cutting material took the time to try to find an item the woman in front of me needed. She was friendly and cut the material to exactly the size I needed. The cashier took the time to enter my information into the system. Good customer service made my day! I bet there is a creative employee who could improve the restroom with decorative paint!
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March 2023 by Alice Ryan
This is a great store. I can always find what I’m looking for — and then some! It has supplies for whatever craft you enjoy, as well as a great selection of fabric. There are always seasonal decorations to get your juices flowing. The staff is available and friendly. The app is always full of money-saving coupons; it’s not very often that I have to pay full price for anything. Great store!
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February 2023 by Dixie Blue-Sykes
Never have enough workers. Lines are long. Assortment off fabric is low. The place looks filthy all the time.
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January 2023 by Monique J
It is absolutely my favorite craft store to go to they have the best selection of yarn in the area hands down and any other craft idea you could possibly have... Sometimes though their staff is enough for all the awesomeness the store offers.... Went to pick up my online order the other day and got mouthed off to twice in one transaction when I was doing what I do at least once a week.... That was the first time that I didn't have to wait in line forever because they only had one person running the register but I would have taken that way over the bad attitude any day. Think if you're older and don't have the patience to deal with the public anymore maybe you shouldn't be working as a cashier other than that I love the store couldn't believe the bad attitude I got I'll still go there but I'll continue to shop online so I don't have to deal with that s***
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January 2023 by dudekazoo Freeman
Robust selection of all manner of craft supplies, prices seemed fair, and I received absolutely excellent customer service.
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December 2022 by Linda Wright
Always fun place to shop employees very friendly
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November 2022 by Cameron S
Very helpful staff and fair pricing. I am usually the youngest person in here but its great for finding crafts stuff. The only nitpick I have is perhaps liven the space up. For a crafts store there isn't much art/craft on the walls to give examples or to add a splash of color to the shopping experience.
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November 2022 by Kathleen M
Clean store, friendly employees, and very helpful. I buy jewelry makings here, the sales are fantastic! They keep this store cleaned and stocked really well.
