-
September 2023 by Charlene B.
The service manager told me that if it was just to plug in two or three wires there would be no charge He changed his mind and wanted the upholstery shop to pay-- therefore he charged me over two hundred dollars Plus a labor charge to check the fluids ... I did not ask him to do that. there was only 1400 miles on the car. I left two hours later and 250 poorer to plug in two or three wires under the passenger seat. This process in the beginning only took about 10 minutes for the other shop to do that. about 250 for a 15 minute job. they are quite pricey.
-
August 2023 by 04jdauph ..
Bought a new GMC truck, specifically told them I did not want anything additional, no extended warranty, no GAP, most definitely not another theft protection when it already has OnStar. The slimeballs added Starguard theft recovery system and added $1000 to the price and slipped it into the deal without me noticing until I spoke with the bank a week later about why the final price was not adding up. I've been trying to get a hold of the GM, no calls back, finance guy Eston, no calls back. DO NOT BUY FROM THESE SCAM ARTISTS.
-
August 2023 by R B.
What a waste of time! This business is the most disorganized service company I have ever had to deal with.If it wasn't for a warranty requirment you would never see me there.They never get the job done in a timely fashion, literally it has taken months on what seems like minor problems. today I went in for an iol change. What was supposed to take 1 hour was over two hours and I wasn' the only one who was upset about the long wait.Can't wait until I know longer have to use their service department.
-
August 2023 by Cody W.
Courtesy Automotive Center is holding my personal vehicle hostage in an attempt to make me pay $13,000 for damages I did not inflict. When I had their loaner vehicle I backed into a tree on my property. I broke the tail light and dented the bumper. Their estimate includes changing out things on the interior and front end work. I have tried to work something out with the service manager and manager above him which results in being laughed at, yelled at, and hung up on. Courtesy Automotive Center is avoiding making a claim with their insurance for their vehicle as well as trying to keep my $70,000 vehicle and make a profit. I have had issues with the service manager before. While driving my personal vehicle they ran over a nail. Instead of fixing the tire or even warning me of the incident they remained neglectful. When I called about it the manager yelled that I am liable and hung up on me. This behavior is not what I have come to expect from a Mercedes' Benz dealership. It is an abuse of authority as well as shattering my consumer rights.
-
May 2023 by Chayan R.
Do not buy here... I've been trying to get a GAP refund for the past 8 months.. 8 !!! Months .. I get told " we will call you back in 5 -10 mins" never receive a call. Again no one is available today . Again will call you back. Again sorry busy .. for the past 8 months.. only if they will help the same way they did when I first purchased a car from them .. they called me within 30 seconds and approved when I inquired about a car .. I was suprised.. was a very good experience until these past 8 months.. same your time avoid going there.. after you buy they will no longer give a crap about returning customers
-
May 2023 by Alex L.
So far they have been great. I've interacted with the service department as well as the collision center. Everyone has been polite and professional. They answered all the questions I have and questions that not even my insurance agent could answer. They helped so much and I appreciate the kindness. I really feel like they have my best interest. Emma at the collision center is a blessing! Thanks guys!
-
May 2023 by Nina W.
Went to get 2 estimates on a small 6" diameter paint bubbling on my exterior driver's door (2016 Buick Encore). First I verified my car's warranty (for paint) which is on-line and in the paperwork- 6 yrs or 100K miles.First stop was a highly rated body shop. The owner looked at the issue and said it had been caused by something under the original coating.Second stop was at Courtesy Motors where I bought the SUV new. I was outside the warranty by 7 months. My current mileage is at 20,500- under the warranty by almost 80K miles.The body shop woman suggested I speak to the warranty dept, to see what they could do. That meeting took place with a very young man who do not even know the paint is covered. He said "paint is never covered, and even if it was covered under the 3 yr or 36K miles, that all is expired, but paint isn't covered".I then proceeded to tell him what the warranty stated regarding paint, and that my car- the 2016- actually had a 4 yr/48K bumper to bumper, w/o buying additional coverage. Yes, I understand the car is outside the warranty- that he said doesn't exist on paint. What I found offensive is his thinking I was ok with his line of nonsense.So much for dealing with the go-to person on warranty knowledge.Went back to the body shop for my estimate- $1900.
-
March 2023 by Tom G.
If I could give zero stars I would. I completely agree with Rick. The body shop manager Josh Goodale bullies all his employees. He yells 24/7 I personally saw the receptionist in her car crying after he yelled at her. He has no idea what he is doing so he fires everyone to make himself look good. The employees are treated horribly. Josh Gooddale and Mike Mumford bully everyone telling them if you don't like it there quit!!! They both need to be fired!!! I'm not sure why the owners put up with it employee turn around is really high. I would not let them touch my car ever!!!
-
March 2023 by Rick B.
As a former employee of this local dealership, I absolutely do not recommend working there or purchasing a vehicle from Courtesy automotive center. The prevailing attitude of management and ownership is if you don't like working here,Get the F out !! Quote, un quote. This is a verbatim message conveyed to myself and the entire sales staff at the Saturday morning meeting held this past summer. Needless to say, we were all shocked and highly disappointed . The current owner and his wife try to come off like they care about the people who work hard for them, but in reality, they couldn't care less! Their only concern is how much money the can make off the backs of their hard working sales staff. Lesson learned! W
-
October 2022 by Mason W
Did an amazing job of fixing my car, after I got hit head on at a stoplight. The paint looks better than from the factory, with less orange peel. Even the parts under the hood painted with clear to look nice. Everything fit together and aligned perfectly. It took longer than expected to get everything done but was worth the wait.Service: Body & Trim
-
October 2022 by Robert Gale
Great folks. Courteous, organized, professional.
-
January 2022 by Barry J.
This company agreed to sell me a GMC Yukon for the Costco price, which is several thousand dollars less than the MSRP. Because we ordered the car with build specifications (rather than just taking one off the lot) with the assistance of a Courtesy salesman, we had to wait for a few months for arrival of the vehicle. A delay in delivery due to Covid was not unexpected, which is what happened. However, when the vehicle finally arrived (double the length of time originally expected), the dealership informed us we could pay the full MSRP, or void the original agreement (for the Costco discount) and walk away. This is cheating the customer. We agreed to a fair price at the time. They reneged. I do not respect this type of business dealing. Buyer beware.
-
October 2021 by SFIG
Personable and reliable staff where you're a person and not a number. Even with the insurance company run-around, they had the tenacity to make sure the job was done correctly, from beginning to end.
-
October 2020 by harry jakobson
I have good profesisonal experiences with courtesy. They were able to get it done right quickly. Really good customer service.
