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December 2023 by Danielle F.
I live about 40 minutes away and I drove to this branch since it is the closest to me and turns out it was closed on the Tuesday after Christmas even though they said they were open online. We even called and the lady on the phone said they should be open and couldn't tell us why they were closed. Pretty upset that I can't access my money since it wasn't a federal holiday. And even more upset I drove all the way down and waste gas.
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December 2023 by George A.
Overall, the business is very kind. They have good workers and who are very helpful. I've been going to there for this location for years and I like their service. They don't necessarily work well with higher transaction type of bank issues, but they are competitive for most people.
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November 2023 by Anna Garcia
Staff is super friendly and knowledgeable. They know how to TCB.
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October 2023 by Honest Review
Annette L the loan officer is very unprofessional. 2 weeks and I never heard back from her. Emailed her, called her, left her a voice mail and no response.
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June 2023 by PEACE CHRISTMAS (FIGDMA)
Very good costumer service
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June 2023 by Pamela V.
Have no compassion or empathy with their customers especially when you lose your job. I sponsored 3 people to this credit union and when my child fell on hard times and lost her job but was still making payments on her car account they repossessed her vehicle when she was making partial payments every month then they would not allow for her to exercise the California Reinstatement Repo Law to pay the outstanding balance they wanted the entire 10k paid in full in order to get her car back straight heartless and not trying to work with the customers at all.
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June 2023 by Peace Abhadore
Very good costumer service
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May 2023 by Zena B.
No worries thus far. However, I did make a mistake with the first review. I believed POPA to be at fault. It was actually the grocery store. My current concern. is changing the review, which is taking a while because, I apparently didn't write enough. I hope this does it. Thanks.
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March 2023 by some Boy
My review is specifically about Jenny as I’d been waiting a really long time & she’d been so helpful & understanding about my issues & re clarifying things I did t understand. Thank you Jenny.
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February 2023 by Kisha L.
One of my favorite credit unions. Easy parking and has great interest rates o cd' ira's etc. The tellers are very pleasant and helpful.
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February 2023 by S C
One of the worst Credit Unions I've ever worked with. They wouldn't refinance my car to help me reduce my APR, they said my car was too old, 5 years... 50,000 miles, worst customer service, didn't receive a call back, branches close early... don't they know people work and get off at 3 or 4 or 5... I ended getting refinanced at School's First Federal Credit Union with a 1.9 APR.
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December 2022 by Austin D.
Spoke with Branch Manager Chris Hall today, he was very professional but also personal. Chris helped me with everything I needed and provided great customer service. Thank you Chris
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December 2022 by Charles Quarto
Easily one of the friendliest credit unions in town.
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October 2022 by Armando I.
On hold for 30 min. And the person you always ask for is never available. If you leave a voicemail, it seems like you left it with a ghost.
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July 2022 by Jacqueline Stringer
I have been a member for almost 30 years and would have recommended POPA FCU to anyoneHowever, this last week has been a nightmare! Applied for a pre-approved loan was given a confirmation # online and have gotten nothing but disconnected calls and erroneous information! This is TRASH!