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December 2023 by Joseph Stackhouse
Very helpful, friendly and professional.
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July 2023 by Nungaray 21
If you are in the market for a car I highly recommend you start here.they provide you with the the necessary information you need to buy a car l. They take the hassle out of buying a car. I couldn’t be happier with the service provided. Extremely happy with the easy process. Save yourself the grief and headaches
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July 2023 by Alli W.
Great experience here with Kelly Jones. My vehicle buyer got a loan through here and I was here through the entire process, it was easy and smooth. Kelly was very informative and very sweet with explaining everything for us. Highly recommend!
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July 2023 by Darius T.
I've been a member of Los Angeles Federal Credit Union for over ten years, and overall, I have had a positive experience with them. The credit union offers a range of services and their customer service has been excellent. However, I do have one minor complaint - their ATMs are quite slow. Whenever I need to withdraw cash or deposit a check, I find myself waiting longer than I would like. While this may not be a major issue, it can be frustrating when I'm in a hurry. Despite this, I still appreciate the benefits and services provided by Los Angeles Federal Credit Union to its members.
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June 2023 by Patricia Jones
Very knowledgeable
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May 2023 by Mychal Williams
Love the staff!
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March 2023 by Julian Gonzalez
Great service , Diane Martinez is very professionalThanks for all your help Diane .
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February 2023 by Sherryl Jones
Haley is amazing. She helps me every month and it's seamless
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October 2022 by Kelly R.
I recently purchased a car through LAFCU. Elizabeth Gonzalez was awesome. We had been waiting on the car to come in and then when it did we had to rush through all the paperwork. Elizabeth Gonzalez made sure that we got all the paperwork together and walked me through every step of the way. Thanks to her extra effort the check was ready to pick up the car with in hours. LAFCU made the car buying a experience great.
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August 2022 by Sash U
This institution is run by the group of gangsters and I do not recommend working with them. For over 2 years were fine taking my money, but when I found more affordable option for my car loan they became a menace. I still have some money on my account and I was going to close that account. I called and I was told that I have to send an email.10 days later I called again and they did not received my email. I send 5-6 emails at once and they answer that my paperwork is blurry and I have to resend it. When I resend no answer again for 5 days. I start sending more emails and now they have problem with my apartment number. It is to much for them to pay back what they owe and instead they play games.I will see you on court to get my money. I will do everything I can to talk about your lazy business and I will never use your institution again.
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June 2022 by Duglas Arreaga
Today 5/23/2022, we had great experience signing loan documents with Diane Martinez. Very knowledgeable about our loan. Thumbs up.
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May 2022 by N N.
I been with this credit union for 8 years i had 4 accounts with them. I came in and wanted to open new business account. They completely ignored me and make me wait for 10 mins while the whole staff chatting and laughing at each other. I assuming they dont want me business anymore and i end up closing all my accounts and move on to another credit union. The staff is very rude and not well train. Save your money and invest somewhere else.
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May 2022 by Kaiser M.
I am extremely grateful to Kelly for helping me get a great deal on a personal loan. With this loan I am going to be able to pay back all my debt and hopefully change my life around. I am incredibly thankful for all of her help as well as the other members of this branch. Everyone was super helpful and they're always very nice. Thanks again for helping me out Kelly!!
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April 2022 by Steve L
Awesome customer service (the best). Today I visited the Cerritos branch to open up another account. Kelly was so patient, knowledgeable and patient, I could not be happier with her service. Definitely 10 out of 10 customer service. Kelly went above and beyond to show me how to access some of the features and even printed me a new ATM card on the spot. Also helped me set up my beneficiary. Very grateful for her patient friendly service and for helping me out so much today because I did have a lot of questions. I left having all my questions answered and a very happy customer. Thank you Kelly and LAFCU.
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March 2022 by Burcu S.
I am very disappointed the fact that Kelly who works at this branch provided me wrong information and wasted my time. Thankfully I went to another branch and they were able to fix everything for me.
