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February 2024 by Vivian B.
Spoke w/ Manuel Chavez/Financial Service Rep. @ Cerritos Branch. Educated me with Share Certificate Rate. Very knowledgeable , very informative,l & smart with #'s Im very satisfied with his service. He will be someday great Manager, trusting LBSFCU to hire people like him.
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December 2023 by Bob Nehme
An awesome institution. True to the good old ways of conducting great business, still.
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December 2023 by Jennifer Perez
Refinance my auto loan with them there amazing and super sweet.
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September 2023 by Diane Sanchez
Best bank I have ever banked with. Great service and great rates.
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September 2023 by Tito Rodriguez
All bank personal are good customer service and security guardThankyou for all your service
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July 2023 by D. M. (Maybe)
Edit:I wasn't a fan of how LBSFCU changed their handling of legacy credit cards after switching to their new system.However, after talking to their VP of electronic banking, they corrected the issues I had. They were patient, apologetic, extremely helpful, and extremely informative through the whole process.My credit score is being repaired and everything is back to the way it should be.LBSFCU does what it can to make things right. Back to 5 stars.
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May 2023 by Phyllis C.
I defaulted on my loan due to financial hardship and my family members sickness but I am trying to fix everything and get my car back. This company has made it very difficult to do so. The towed the car 45 mins away from my home, then the place has it set up to were I had to make an appointment to get my personal items out. My purse wallet id everything important was in the car and because they couldn't make me an appointment that day or the next day they are charging me $100 to get my personal belongings. Lbs will not call me back and help me figure out what to pay to fix this I may have messed up but now they are making it extremely difficult to fix my situation
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March 2023 by Valsin Francois
Had my ups & downs with LBSF They've watch me grow from a young teen into adult hood. Good to say. Besides not having business Accounts/ I'm 100 percent happy.
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March 2023 by Bety P.
If I could give less than 1 star I would. What a joke , horrible customer service, as a Long Beach city employee I attempted to apply for a car loan and I was treating like trash just because I was asking questions and trying to develop a new business relationship. However now I will tell all my friends family to not go to this bank.
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December 2022 by James B.
Best bank! Great staff! Always helpful and friendly! For over 30 years never had one issue!
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October 2022 by J Bone
Reopened my account. Was welcomed back. Very professional, great customer service.
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October 2022 by bay c.
Lbs financial at cerritos branch is a joke.. opened an account on 9/20/2022 was told that my card will come in 5/7 business days and it's 10/4/2022. Still nothing.. called to confirm with no attitude and was told card was ordered on 9/27/2022 and to give it til 10/112022? What is that about? Started to get frustrated and still got no answers why it was delayed. Heard they were good but it was just rumors. They worse then wells fargo.. #trash
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September 2022 by Rene' Drummer
Great staff. Mary Anne showed excellent customer service. The branch in Cerritos is clean and spacious. Took me no time to be assisted. I love this credit union.
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September 2022 by Lynne A.
Let me tell you how wonderful LBS truly is! I bought a new car in 2019 and was financed with them. Never heard of them before. I just refinanced my vehicle with Mark Wilkins, he was great! I was approved in under two hours. Easy breezy and qualified for the lowest rate. I also have a small personal loan with them as well. Going to refi that one as well. Not once have I had a person who was rude or inattentive on any calls I made to them. All their employees are great! So glad I left Wells a couple years ago, and have all my accounts here now. Highly recommend LBS!
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July 2022 by Mohamed Abouzeid
We deposit a check and we start to use the money and after two weeks the bank is saying it’s not valid , and they started to withdraw the money , that tells me that this bank is not professional and working on a very old system
