-
November 2023 by Kathleen Nguyen
Been coming here for about a year and their customer service is great. Delma usually assists me, her and everyone I've encountered so far has been helpful.
-
November 2023 by CHIEN KU
The environment is great
-
October 2023 by Spencer C.
Was in line first and so many bankers available but they decide to help the safe deposit person who came after me first. So discriminating.
-
July 2023 by Kong yx
Great service
-
September 2022 by Don Chambers
It is a bank. Period
-
August 2022 by glaciee glaciee
I am giving 5+++ Stars to Mr. Roger Lin, the Relationship Banker at Cerritos Branch. He provides high quality service with his great acknowledge and experience for my every bank needs. Mr. Lin has a great personality, easy to talk to, great communications, polite, acknowledgeable and attentive that I believe he is a great asset to the Bank.
-
June 2022 by Henry Yeh
Just another Chinese bank in Cerritos
-
November 2020 by Joe G.
If you want a bank that can't calculate their loans, screw up numbers and doesn't take responsibility this is the place to go. Not only did I not a get an apology but zero response.
-
October 2020 by S Lee
Excellent customer service and very happy with home loans here. Fast, simple, and prompt communications with the banker. I highly recommend! Thank you
-
October 2020 by Eugene Ro
Great bank with great service
-
September 2020 by Salomon L.
Excellent customer service, very friendly and took care of all my banking needs. I highly recommend banking here. Thank you.
-
October 2019 by Felipe A.
Do not ever use this bank for commercial loans!!!! They took my $5,000 deposit without advising me that my property would probably not qualify for a cash out Refi. Shouldn't the person qualifying me for the loan know that my property would have trouble with appraisal value? I thought my property was worth at least 900k, it was appraised at 610k and the lender still had the audacity to ask me if I wanted to continue which goes to show the level of intelligence. And then I spent 3200 on a terrible appraisal that only used 1 method of value, then they charged me 600 for their terrible chief appraiser to "review" and when I contacted them with questions his only response was "agree to disagree." Do yourself a favor and never use this bank. Aside from a shitty appraisal, they have terrible knowledge and customer service.
-
December 2018 by LETICIA A
I was at this location 2 minutes ago. I brought a check pay to the order of "cash" instead of my name. Kyle Lei did not want to cash it because he couldn't verify if his customer wrote check to me. He insisted on getting my ID and still did not cash it. He made a call to his customer's & had no answer. What brothers me is that he did not get his supervisor"s advise. Every employee supose to solve to his best ability every transaction that comes to his hand. POOR CUSTOMER SERVICE. I have a Chase account but I was in the area and needed some cash. I left bak without cashing check.
-
October 2018 by Erica W.
They wanna be the only bank that charges $5 to cash a check from their own bank. Saying they're doing me a service. The money is in their bank and they wanna charge to get that money out. May as well just deposit directly into your OWN account and wait the few days.
-
April 2018 by Mark W.
This review is for Michael Pak and Laurence Yeung in the Commercial loan division. I have traditionally banked with Bank of America but chose to go with East West due to the bureaucratic mess that is banking with BOA (large, impersonal and largely uninterested in working with my small business). From the first day Michael was affirmative and action oriented keeping my loan on track. I have participated in at least 15 real estate loan processes and this one was by far the most streamlined and painless. Thanks to Laurence for providing excellent support in the process. I will look to East West Bank for all of my future real estate financing needs.
