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December 2023 by Dari P.
I saw a lot of poor reviews, but they were from years ago. I had a lovely experience. I made an appointment on line with Brittney. There was no wait on the teller line either. We sat down at her desk and she set everything up. I got 5.65% interest for an 11 month CD!! There was one annoying glitch. She wanted to see my social security card. I don't carry that around. So I had to go home and bring it all the way back to the bank. When I made the appointment online, it wasn't mentioned. Everything else went smoothly. Thank you Brittney for excellent customer service.
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October 2023 by E
Yuliana took care of everything in a kind manner thank you!
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September 2023 by Eun Ju Cho
I have been coming to this bank for over 20 years, and in that time I had one check that was overdrawn. I am a disabled senior citizen. The bank gave me a loan with 18 %APR without my knowledge to cover the check, even though I had money in another account that could have been transferred to cover the amount. I tried to pay the full amount owed today but was informed by Lynette that the balance today is more than the balance last month even though a minimum payment of $88.39 was deducted including interest. I do not know what kind of math they are using, but I never heard of a loan balance being higher than the previous amount after a payment was made. The Mgr said that he would call me at the end of the day, but he did not do so. I am deeply disappointed that this bank would take advantage of seniors with these deceptive practices.
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July 2023 by Mal N.
Didn't sign up for an account at this branch and now I'm getting unsolicited calls. Awesome, thanks. Maybe take that same energy and apply it towards the people actually contacting the branch? Wild idea, I know.
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October 2022 by Yella Mela
This bank needs to be shut down. I opened new account and deposited a check that I was told to deposit through ATM . The check that I deposited was through my insurance company and to my boyfriend whom reside together. I was told all he had to do was endorse it with his signature and I deposit it. I WAS TOLD TO DO IT BY THE BANK TELLER. WELL, MY ACCOUNTS WAS CLOSED AND I WAS SEND TO THE CHECK SYSTEM FOR COUNTERFEIT. WHICH I DO NOT UNDERSTAND —THEY SAID I COMMITTED CHECK FRAUD AND CASHED A THIRD PARTY CHECK. I WAS TOLD TO HAVE HIM Endorsement which I did.. they closed my account .. I am a registered tax preparer and now I am in the check system fraud and for what??
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May 2022 by Leticia D.
Go see Sean he's the best employee he needs to be promoted asap make sure when you go to this branch ask for Shawn QURINONES he should be the manager he should be promoted somebody in corporate better promote this guy fast before he goes to another branch chase bank of America I literally tasking everybody go see him or else you're gonna be very disappointed because this branch has only 2 1/2 stars and I just gave a five stars only because of him OK have a happy Mother's Day happy Cinco de Mayo everybody and God bless you know I did look it
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April 2022 by Đức Hoàng Sơn Thái
Just want to withdraw cash. Take me 1 hour and still could not done anything. I had to go to another branch and it only takes me 15 mins to do so.
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March 2022 by Ted F.
Wow! I've been a Citi Mastercard customer for years, and recently got a mortgage with them - both have been great experiences - but the banking? Stunning terrible. The technical issues have been staggering, and customer support has been both wildly incompetent while being simultaneously verging on hostile. I don't know what is going on with their systems, but it took me over 4.5 hours on the phone with them last week just to Zelle my nephew $300, and today they are declining PIN based ATM transactions at local stores when I have thousands in my checking account. No text messages explaining why, no emails, and three customer support reps with no idea why they are declining me and just forwarding me onto the next rep to try to solve it. Unbelievably difficult to access the money in my checking account. Wells Fargo makes it all look so easy.
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February 2022 by Kavin Kanjanavijit
They don’t do much to keep or earn your business as new customers. Signed up for checking due to a nice promotional offer of $300. Never received a temporary card in the mail nor received a card in the branch due to fraud from the holidays. Well upon opening therefore the promotional offer expired. Big hassle having to close my bank account. They didn’t allow me to speak to a branch manager nor extend my offer due to their misfortune. Scam promotional offers! Wasted 3 days of my time. Do your banking business elsewhere.
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February 2022 by John Sturgeon
We spent an hour trying to make a wire transfer.The information they gave us was incorrect.We had to instead to go to another branch.Gooing to this branch was a complete waste of time and they are totally incompetent
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February 2022 by Estella Pedroza
Stop by to give a payment. Fast and easy. Not busy at all.
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February 2022 by Nivak K.
They don't do much to keep your business as new customers. Signed up for checking due to a nice promotional offer. Never received a temporary card upon opening therefore my promotional offer expired. Big hassle having to close my bank account. They didn't allow me to speak to a branch manager. Wasted 3 days of my time.
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December 2021 by Kandeish73 ..
Poor customer service. Close to 7 people in line. Only one teller at the window helping members. 4 other member service reps sitting at their desks chatting about chia lattes, Xmas shopping at Forever 21, unbothered by the fact that people are waiting in line, greeting people with a fake good morning.
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November 2021 by Joemar B.
So I went to pay my credit card here, the lady teller who helped me seems upset, she raised her voice and said "we're no longer accepting cash for credit card payment".. she looks very anguish, maybe she forgot her medication, or she didn't had her breakfast yet, or maybe she don't have an org*sm for quite sometime now. Oh well, CitiBank please send your staff to customer service training, it's not that hard.
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September 2021 by Iris B.
Worse customer service by the asst manager Maria, who was very loud and extremely unprofessional, this was right after I requested to see a manager and being treated by a rude teller with such condescending attitude, I was in such shock of their customer service that I actually forgot to get the tellers name, what a horrible place to be and be so mistreated, disrespected and belittled I have never felt so ashamed.... Where did curtesy, costumer service and professionalism go? I will never step into this place ever again