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January 2024 by Steve Hsu
good service
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November 2023 by Jason Liu
Just want to share my experience with BMO Online. External transfer from BMO to CHASE, takes more than 3 business days. I initiated xfer on Wed morning before cutoff time; it is now Sat, fund is not in. I’ve used other banks, most of them take overnight. If this kind of service continues, no one should bank here. It is SLOW — loss of use of fund for days.
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February 2023 by Alessandra R
Staff is friendly but their atms are always down!
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February 2023 by Claudia Rivera
Staff is friendly but their atms are always down!
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June 2022 by P S.
worst bank ever. they gouge you with operational fees and overall extremely unfriendly and unaccomodating. stay away!
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March 2022 by Ulyses M.
Trying to cash a payroll check cut from the same bank and they charge $9 just to cash their check. Also Patricia and Doris would not allow me to cash the check as they stated the date on the check is today and they wouldn't be able to cash it until tomorrow? Seriously? I can cash this check elsewhere with no problem. I wasted my entire lunch hour trying to cash a check which should have only take 5 minutes. This bank is too slow and they continue to apologize for their sow computer systems. They finally decided to cash the check after involving the manager and complaining. No reason to have upset a customer.
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February 2022 by Scott S
Very unfriendy staff
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March 2021 by Scott Kim
It was very unkind and they did not want to help customers. Do not go there!!!
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October 2020 by Paige T.
I had a great experience with Thomas at this branch. He was very helpful, kind and answered all of my questions. Great customer service and friendly attitude.
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October 2020 by William P.
Everyone was super friendly and wearing masks! Manager, Tom, even asked how my day was going. Great customer service, no hassle! Will definitely be coming back to this location.
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October 2020 by Sky P.
Been going to this branch for many years. I receive great customer service from Thomas. He is always so helpful and willing to go the extra mile.
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October 2020 by Michelle L.
Had a great experience. Thomas was very helpful. Would definitely come back to this branch.
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October 2020 by Sebastian P.
Recently I had an issue with my account and had to go to the Cerritos branch for assistance. Thomas took his time answering my questions. He was very polite and helpful.
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August 2020 by Cam D.
Worst Customer Service by Thomas. He was very rude and unprofessional. Bank of the west needs to retrain his customer service skills and learn how to talk to people.will never bank here again! the worst!!!
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June 2020 by Sarah Condor-Fisher
Very fine staff, always welcoming, pleasant environment. What a wonderful workplace!
