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February 2024 by Jvwc vwc
They were nice today. Sometimes they are not but lately they improved. Hopefully they have improved education of employees and their attitude. We'll see
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May 2023 by Norm Van Wieren
For those of you that read up on personal banking choices, go see Julie fang inside the branch on the corner of Gerald Ford and Date Palm. Very sharp young lady. She'll help you out with anything you need.
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May 2023 by brad solberg
Cathedral City Location:4/14/22Only 1 teller on a Friday afternoon at 4:30.There were 11 people in line, and it took 15 minutes for the teller to wait on only 3 people.INEXCUSABLE BANKING POLICY. It's no wonder this location only has 2.7 stars!
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June 2022 by Janine D.
Has got to be the worst customer service. This is 2 out of 3 times the service was bad. It was 1:30 on a Tuesday I walk in the bank. No one at teller counter. No other customers in back. Three ladies at desks. One without looking up says "be right with you." A minute later a lady walking around repeats "someone will be right with you" as she fudges with stuff around her desk and again without any eye contact. I wait a bit longer and since no one is moving in my direction. I leave. Horrible, if my mom wasn't so close to this bank I'd move our account to where I bank with my other accounts. FYI - I'm in customer service and saying hello when someone walks in the door means absolutely nothing if you act like they are interrupting you and you do nothing to help them. What a wasted reply from the company. I spend $6 a gallon on gas in CA to get to your bank and the best you can give me is...use an automated service. Obviously my time is not important to you because you did cause me a delay. I left due to lack of service. Not that there were people being helped and I had to wait. No customers in the bank but still no one helped me. Did you even read the comment? Thank you for proving you could care less about customer service in your bank.
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March 2022 by Kris V.
Many thanks to Desiree for taking time to help and by making sure the transaction were safe and well-explained.
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November 2021 by Richard L. Alarcon
Worst bank on the planet, debit cards up to $1000.00 spending per day! If your rent or auto payment is more than that go somewhere else!!!
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August 2021 by Gary Plowman
Easy atm
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July 2021 by Efrain Tello
Friendly employees quick service and never too busy your in out and done A+ bank
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May 2021 by Info C.
Very professional, courteous and helped me quickly. I had a great experience. I've been using this bank for several years, and this particular branch is really awesome! Nothing bad to say
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July 2020 by Mike Russell (Sir Mike)
If you bank with anyone else, don’t go here. They don’t serve non customers, nor Veterans who are not members. They referred me to Circle K for a money order!
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March 2020 by Alma Ortega Rodarte
Excellent service Cadihir was very helpful and very professional.
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February 2020 by Richard S.
Went here for 10 years , should of left the first month . Service has always been terrible with a ton of turnover, long wait times and rude tellers
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October 2019 by Mike Russell
If you bank with anyone else, don't go here. They don't serve non customers, nor Veterans who are not members. They referred me to Circle K for a money order!
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October 2019 by Christine Martin
Wish I could give no stars. It has been a huge mistake on my part to change over to this bank. They have severly limited my ability to deposit checks online and are not responsive to customer needs. Phone rings and rings no answer.
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September 2019 by Christina H.
Date Palm branch in Cathedral City. Very unhelpful. Very unprofessional. Right, because I really need you using your announcement arena voice, discussing my personal info. Wish I was pretending or exaggerating. Could visibly see a very long line of people, ( with only two tellers available all together), hearing everything, and uncomfortable for me/ some deep stares, like "hey you shouldn't put up with that crap". Was literally trying to give them money I went into the negative on my account with, but apparently I needed to cash it where it was drawn from first, as the check was a gift???!!! Umm no. Then she proceeds to tell me how cute I am, after I made a comment that "thank goodness at least the unpleasantness of summer was almost over." Thanks Chrysta. They are definitely not the kind of JUDGY people you want to have access to your world. Not ok.