-
January 2024 by Jeff Clark
I have been with PS Motors for many years now and have always found the staff and service to be exceptional. It’s truly rare today to find good, caring and professional customer service, but I have always found this to be true at PS Motors. Rick, Daniel and the entire staff know how to treat their customers and I am grateful! Thank you! You guys rock!
-
December 2023 by SJ K
Honestly, I'm a little disappointed with the service here. I purchased my Bronco in San Diego and relocated to the valley a year later. My old dealership completely took care of me and any concerns with maintenance, mind you I have an extended package. I came in for routine service that should have only taken a day. THEY KEPT MY CAR FOR OVER A WEEK, and then refused to give me a loaner car. To make matters worse, they ripped out my grille, completely ruining some of my after-market grille lightening. I would maybe buy a car here because the inventory is nice, but I'm not sold on the service/mechanics.
-
October 2023 by Julia Rodriguez
I’ve never did a review so I hope I’m doing it right. I’m Not being rude but I’m not a person to have time to write one. BUT!!!! With the experience I had at this dealership is one to share. I would love to share the whole experience but I’m sure there’s a space limit here,I’ll keep it short. I walk in Knowing nothing, I mean nothing But I knew I needed help bad. I’ve bought my ford f-150 in 200617 years I had my baby my love. But With gas price and two kids playing sports, I needed help. Hector Madrid was the one to answer my prayers. Man oh man. I walked in knowing nothing to walk out with a smile on my face and new keys in my hand. I would also like to mention the whole dealership felt like home and everyone felt like family. It’s a true blessing.
-
October 2023 by Jessica Shahinian
My salesman, Joe Mesa, was great! I was unsure which vehicle I wanted but he was patient and listened to my concerns and desires in a vehicle. He was never pushy and we had fun test driving a couple options. During the negotiations, the finance manager, Raymund, did his job well to keep the numbers in their favor but also accommodate my concerns in monthly pricing and down payments. Overall, good experience and we will continue to direct friends and family to their lot (this is our third car from them so far). Thank you guys for helping me find Beastie, my 2020 Ford Edge Titanium.
-
October 2023 by Cat L
When I took Driver's Ed in the 80s, the instructor had a Bronco Sport. I loved driving it, and from that point on, I knew I had to have one. 36 years later... after a year of supply chain delays and my own work and distance (I live an hour away) getting in the way, my sales angel, Joe Mesa, finally found the right truck in the right color and the right deal! Joe was so patient and wonderful. He's also been amazing with my follow up questions. I got my beautiful Cactus Grey Bronco Sport... and made a friend in the process.
-
October 2023 by Damian Stewart
Roy in sales is just “The Bee’s knee’s”, He was able to meet my budget needs as a single dad and even went out of his way to help me with my selection. Mike his manager was just as helpful, he gave me a range of options that met my budget needs and made everything a “Stress-Free” environment, He explained every plan and choice available to me. Lastly Adrian in finance help me finalize all my paperwork and explained the process to me in a manner that made me feel valued and respected. I’ve dealt with many dealerships and I am glad I was referred to this one. ‘Simply put they are a step above the rest and I will continue to do business with them and refer All my family and friends.Other dealerships should follow Palm Springs Motors example!!
-
October 2023 by Shane Tapper
5 Stars is unfair for a rating! Ignacio in service is 100% top notch and willing to help. I am from a different Ford dealer and one of my customers are broke down in his neck of the woods. Not only did he call me back quickly, but made arrangements to help my customer to get back on the road in timely manner. He gives "Built Ford Proud" a true meaning and is an amazing person. Thanks Palm Springs Ford for being a great part of the Ford family and helping in emergency situations!
-
October 2023 by Romely Z.
Im super happy with my experience with Ford! Michael Beaty the GSM was absolutely amazing he made everything possible for me to get my dream car and made everything flow seamlessly. Got me to where I wanted in payments. I'm seriously speechless at how great of a person and the experience in general. My sales guy JZ was outstanding he made everything super quick and easy. Delivered the car straight to me and was quick to response with any questions or concerns I had. Last but not least my finance guy Raymond Magdaleno was amazing, super helpful and really helped me with my options. He also made this process so easy and smooth. I will definitely be recommending my clients over with you. Everyone was outstanding.
-
October 2023 by Hayley A.
Do not trust these mechanics. According to the mechanics, I needed a long block replaced on our 2017 Ford Fusion a year ago. Last Nov 1, 2022, our car was in the shop for smoke coming out of the exhaust. Mind you a year prior, I had the same problem and was told we needed a new alternator and belt for over $1200. I didn't want to replace it but my daughter was leavingFor college a day later, I believed them and wanted the car to be safe.so I replaced it. ( my stupid mistake, and that's not my biggest complaint) My daughter gets to school, and it is still smoking. So I take it back to Ford, and now it is a blown turbo. It had 3 months of warranty left. Ford knew this when it first went into the shop and just wanted the warranty to run out and replace the alternator to get the sale. The turbo took 3 weeks to fix and got the car back Nov 19, 2021, so when we had smoke again on Nov 1 2022 it was still underwarranty for 3 more weeks but was told a new engine is needed because of metal in oil. No metal was in the oil. 2 other NON FORD MECHANICS saw no evidence of oil. By the way, the car is still running, but we still have smoke coming from the exhaust on a cold start.Do not trust these guys or the shop. If you want a good mechanic, you can trust go elsewhere.
-
September 2023 by Jolly Roger
Horrible experience. The finance guys have no clue how to close a deal. They wanted a down payment, and had 10 banks run my credit. They said one thing and did another. When we went to walk they literally tried to keep us on the lot. When people start getting desperate that's your que to move on. Stay away from these clowns. ?.
-
August 2023 by Bob Arthur
Body shop did great work but whoever washed the outside and cleaned the inside must be a miracle worker my 2013 Fusion Hybrid was dirty they did a fabulous job I hate to drive it and get it dirty !! Thank You for everything you did to make it look showroom new !
-
August 2023 by Leslie Gannon
I always have my car serviced at Palm SpringsFord. Nick Thron is who I go to and am veryhappy with the service. Just had my air conditioning fixed had a leak and they neverup sell with things that aren’t needed. I reallyappreciate that I am never taken advantage ofbeing a women. My brother bought me the car there new in 2014 and have been going there ever since for all my service! HopingNick never leaves he’s been there along time and a main reason I go!
-
August 2023 by Sally Carson
I recently took my 2016 Ford Focus into Palm Springs Ford for an oil change and tire rotation. Mr. Ronnie Bailey assisted me and informed me that there were some routine maintenance items on my car that were overdue. He then provided me with a list of these items and an estimate of the cost. We set a date for the Dealership to pick up the car and do the maintenance. Unfortunately, during the routine maintenance they found some worn-out bushings which added to the cost of the repairs and to the length of time they had the car.When I drove the car after the repairs it pulled to the left. i took it to Mr. Bailey the next day and he took care of it right away. His service was exemplary. I would take my car back to Palm Springs Ford, I feel they did a good job and rectified it when I had a problem.
-
August 2023 by Javier R
Marlena the service representative was helpful from beginning to end. She thoroughly explained the services I was requesting for my car and offered the best package solutions. She followed up with a call when my car was ready and delivered as promised.
-
August 2023 by Andrea P.
First time taking our car to Palm Springs Ford! We were very pleased. Rafael was friendly, helpful and very thorough at explaining service the car needed at this time and what would be due at next service! Car was ready in a reasonable amount of time. Definitely would go back!