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March 2024 by All-N-One Cleaning & Home Services
Great, friendly and helpful staff. They deliver great customer service every time. HIGHLY RECOMMEND OVER EVERY OTHER CAR RENTAL AGENCY!
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March 2024 by Tracy K.
In January, we rented a Hertz car for 1 day through Jessup GMC courtesy rental partnership with this Hertz location. We picked it up at Hertz then dropped the car off at GMC, clean and fueled up, where they logged it as returned within the 24-hour rental period. However, when we got our credit card statement, Hertz charged us for 2 days. In February, we called an associate there who said she'd reverse the extra charge, wait a week or two to post, blah blah blah. Well, new credit card statement and there is STILL NO CREDIT for the overcharges. I'm not sure what we'll do now, but I do not feel comfortable doing business with this location even if Jessup still uses them. I think we'll rent separately elsewhere.
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March 2024 by Julie Frady
Hertz car rental has been really good to me they’re fast efficient their cars are great they’re near all the autobody shops lol and they answer their phone personally I think they’re great. My insurance company recommended them so that’s what I use
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January 2024 by Terry Nigro
First, when we received the car, it was $100+ more than quoted. The woman next to us went with Managers choice and they gave her a box truck. She had to drive to LA so of course she had to upgrade. Shady.
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December 2023 by LorriAnn Love
Great service! Professional staff! Car is great! In and out service!
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October 2023 by R R
We had to rent a Tesla since our EV was in the shop. The agent, I need her name was Israel. No matter. She was an examplary employee. Helpful, friendly and knowledgeable.
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October 2023 by Cameron
This place always overcharges and acts like there's nothing they can do for you. I've rented from them 3 times and they never have the car I asked for. One of the Nissan Altimas even had a dead animal in it, I had to get the car swapped out at a different hertz. I rented a tesla and it was dirty inside and out.
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September 2023 by Evelyn B.
Today, returning my car, I was third in line, so I sat and observed. Everyone treated with respect and kindness.Then my turn, I expressed a concern, it was resolved immediately.I'm a Hertz PC member and have rented around the world; this location and their kindness approaches the top of what l've seen!Bravo and thank you!
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September 2023 by DJ J.
Inconsistent communication and information regarding rental process and pricing. One Hertz team member here said you have to make your reservation Online, and a different Hertz team member for this same location said make the reservation with us in order for us to control and be able to change the reservation. The Hertz Chat is the slowest tech mechanism you will experience with a propensity to waste significant time. On one of my rentals, Hertz charged 2 separate or double authorizations on my credit card, and yes I have the available credit for this, however it's not how the process is suppose to work at the beginning of a rental. On the plus side, the vehicle rentals are clean and work well to serve the purpose. Last the rates have been increasing during the last 90 days. For example a Malibu or Large Sedan could be rented for around $67 per day, and now it ranges somewhere between $148-$153 per day. I cannot recommend Hertz.
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August 2023 by j solomon
Brian and the branch manager took care of me better than other branches. The car I got from a different branch was sub par and they never documented it. Luckily I took pictures and the manager at car city worked it all out for me. I always have much better service from this branch. I'll take a cab from the airport to cat city from now on. It's worth it!
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August 2023 by YOLANDA BERUMEN
Rental Cars are a true danger to your self and others. The company or at least this location do not comply with rental car maintenance before releasing/renting the automobiles to customers. Brake pads at less than 35% remaining life, tires on level 2 out of 5 (showing metal tread in the insides), cars needed alignment. vehicles 2 out of the 3 three switched due to lack of maintenance. Unfortunately the only company in the Coachella Valley that is under the Uber Rental Program. A true living nightmare !!!
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August 2023 by Stephen Robinson
Rented a car from the location took a taxi to retrieve the car and was told no cars were available even with my reservation. DO NOT RENT FROM THIS LOCATION!!!!!!! Use the airport. Would not even give me the courtesy of a ride 2 miles to my hotel. Manager did not have the decency to speak to me in person. Horrible business.
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August 2023 by Stephen R.
Reserved a car at the location, took a taxi to retrieve the car, and get there and they say they had no cars available. WOULD NOT RECOMMEND AT ALL! Use the airport.
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June 2023 by Hudson B.
Would recommend. Good service. Very easy to deal with. Nice car. Nice gentleman at the front desk
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April 2023 by Joe G.
No guarantee on cars being available. Round around front desk. Go elsewhere. Not friendly and poor customer service.
