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March 2024 by linda Paine
Very disappointed in the arrangement that I had delivered for a 60th Birthday. It was not as described in the picture and smaller. I paid $180 for a large arrangement in a white container and I get an orange container, really. I wish it would let me post pictures of what I ordered and of what was delivered.
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March 2024 by Mitch Clor
I wish there was a zero star review. I placed an order to be delivered on Valentine's Day. I periodically checked the status of the order throughout the day and saw that there was no movement on their tracker. I called a couple of times but nobody answered. Continually went to voicemail. Left some messages. Never got a call back. The order had still not been delivered at 10:15pm so I filled out the online cancellation/refund form. I go to bed and when I wake up in the morning I noticed I had some alerts on my camera doorbell. Guess who it was? Yup! It was my Valentine's order being dropped off on front patio table at 11:30pm!!! In what world is this acceptable? I have since tried to reach out to Edible Arrangements in Cathedral City and have been met with the same no response. It is impossible to get anyone on the phone. Even if you call the 800 number it just routes you back to the store. I unfortunately think I'm going to have to a file a dispute with my bank to get my refund. Stay away from this place!
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March 2024 by David Delgado
The worst customer service ever. The ladies and guy are useless and rude. I placed an order on Feb 6th for Valentine’s Day to pick up. I show up at 4 PM, and they gave me an order that wasn’t what I ordered. I asked them about it, and they said they ran out of roses even though I placed my order ahead of time, no apology, no phone call ahead of time, so I can make other arrangements. All they could say is well we ran out of roses. What do you want us to do about it? we can’t do anything so just take what we gave you. I thought I was paying for what I wanted not what they wanted. they lost a loyal customer For sure worst experience ever.
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March 2024 by Eduardo Diaz
Scheduled a delivery for Valentine's Day in advance. Delivery was very late! So disappointing.
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June 2023 by Brittany B.
My boyfriend and I had such an amazing experience with this location recently. We recently received the envelope from our doctors office with the gender of our baby. We wanted to do a small and intimate gender reveal with just the two of us. We brought the envelope to edible arrangements, and they were so helpful, kind, and very fast with the order! They finished the order within 45 minutes of dropping the envelope off. The box was filled with strawberries that were coated in regular chocolate on the outside, but when we bit into the strawberry, the inside had either a pink or blue layer of chocolate. It was such a amazing and special experience for us that we won't forget!
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June 2023 by Laurie H.
Why bother posting store hours if they are not adhered to? Hours were posted on their website and also the store door, but not open - Sunday 10:30, still no one here........
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March 2023 by Kayla Waymire
I don't even want to give 1 star. How unprofessional and RUDE. I placed a same day order before 11am. Several minutes later I get a call from Jessica, stating " um ya I'm not talking anymore orders today and I'm not driving to desert hot springs." As if I was turk bothering her.... I said oh ok so...I've already been charged ?" She just says ya I can cancel the order.I get if they are busy or have to cancel the order but to call me and be so rude when I'm doing nothing but support your business... it's a shame.I definitely will go somewhere else Jessica, don't worry. Hope you have a better day!!!!
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February 2023 by Warren Wrian
Usually a favorite gift!Valentines bouquet delivered by an awesome delivery guy today!But some of the pineapple flowers and strawberries were overripe!It was an expensive waste of money for the quality!
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February 2023 by MELISSA ARCHER
Good for a party...bad location and parking. Very nice people. Fresh
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October 2022 by Alicia
Called to ask if driver could prioritize my order & deliver before the recipient of my gift left her office.Ana at edible arrangements was not helpful and unwilling to accommodate this request. This will be my 1st and last time ordering from this company.
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September 2022 by Kayla K.
My fav!!! If you know me you know I'm obsessed with edible arrangements it's my favorite dessert and such a thoughtful gift to give! I order from this location every time I stay at the ritz Carlton in Rancho Mirage and they never disappoint! Parking is beyond easy prices are great and they are good at last minute orders!
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November 2021 by Jordan J.
I wanted to do something nice for my mom at the last minute so I placed an order w this store online. The next day I called to see at what time the delivery would be made and the lady said that I was scheduled for the next day so I asked her if she could please do it for that day and she was able to get it out on my moms day off and was helpful w adding a few extra goodies. I wish I had gotten her name but she was working 10/21. The package turned out great! The fruit looked delicious and fresh and I was very happy w the customer service. Will order from them again.
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September 2021 by Lynn fountain
My name penny fountain and i want you to know that i think you are Discusting... you should be ashamed of yourselves my sister ordered Chocklate covered straw berrys for my birthday and they got to me smelling bad and mashed. They had to sit in your truck for at least 2 days maybe even 3. I will never order from you. And on top of that my sister is on a fixed income . disgraceful
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June 2021 by Jessica
came to my mom just on time for mother’s day, and she enjoyed every bit of it. spectacular packaging and the fruit was just delightful!
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May 2021 by doodoinks10
Spent about $120 for my wife for mothers day, and the only thing good that came was it actually came on time, flowers are wilted, chocolate covered strawberry was pretty much melted, would not recommend to anyone and definitely would not buy here again
