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October 2023 by Emilia L.
Oh my gosh Eddie and Joaquin are total rock stars! My car had a terrible problem with the shocks and A-arms. It was wearing out my tires and was starting to affect the breaking mechanism. I had both right and left replaced at half the cost Ford was quoting me and Joaquin saved the old parts so that I could see how terribly eroded the rubber bushings were and how bad the old shocks were. I highly recommend these guys.
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October 2023 by Michael R.
No response to requests for quotes or second requests. Responding to customer inquiries is the foundation for good service and when it does not happen, it raises questions as to what will follow in terms of actual service.
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September 2023 by Susan T.
I had a nail in my tire. We were treated extremely well. I got a new tire that was affordable. Even though they were busy, the kind gentleman fit us in and we were out of there in less than an hour.Great customer service!
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September 2023 by Michael B.
They beat the competition by a lot no Haselling straight to the point mangment and team are on point !!!!thanku !!!!
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September 2023 by Google user
I'm baffled by the service here absolutely awful! I made an APPOINTMENT for Monday and they were closed? What kind of employee gives me a appointment when he knows there going to be closed? It was Eddie that's who, I call the next day explain to bao or whatever his name is and I was not asking for any free work on my car just a simple Uber/Lyft that's maybe 15 dollars? Very unhelpful staff bao even said \\\" i asked if anyone here needs an oil change and you didn't say anything\\\" like what? Obviously then I didn't hear you!? just very very entitled white men what's new these days?
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August 2023 by Phillip N.
Booked appointment on Sunday to get all 4 tires replaced. Website made it easy and got tires installed on Tuesday. Shop was friendly and made everything easy.
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August 2023 by Alan W.
I stopped in this morning concerned about a slow leak in my tire. They saw my car within 10 minutes, diagnosed the problem, replaced the tire, and sent me on my way. The folks who work here we friendly, efficient, and provided the exact service I needed today.Thank you very much.
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August 2023 by Johne J.
What a great value & experience I had!Proficient Service technicians who took care of every service requested & a few things I wanted on two different vehicles within a timely manner, I'm impressed with the quality & customer service,Thank you guys
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August 2023 by Lis D.
I took my car to American Tires to have my tires rotated, balanced and have them aligned. I'm not sure what they actually did, because my tire pressure is still low and my dashboard continues to remind me to inflate the tires despite i had paid for the main reason...tire service for my car...main reason was the tire pressure issue. I was advised the air in the tires won't be an issue because they use nitrate air...tire pressure was/is still an issue the minute I drove off...at their closing time...feel they may have been in a rush. They had my car for 2-3 hrs. for your reference if you are considering to take your car there.The man at the counter was very nice and waited patiently with me while I was on ignore with my credit card co.He was even kind enough to offer to pay for the $80 balance which I had planned to use my credit card to no avail. Thank God for my sibling's kind heart and thoughtfulness.My bill was higher than the quote I received over the phone...quite a bit higher...hence...reason I had a shortage upon payment.Lastly, when I left...at their closing time...after experiencing extreme anxiety about the shortage issue, As I drove off...I found grease/oil hand and finger prints at the driver seat in multiple areas. Customer service representative treated me well, but due to their lack of conscientiousness...I regret to say...I don't ...won't be returning there and I do not recommend them to anyone.To date, my car dashboard still has the warning sign to inflate tires, so I will be taking my car to the dealership for all future repairs because they know my car better inside out and it's less costly...believe it or not...it doesn't take the dealership as long to do the above mentioned maintenance/repair.Please note, the tire warning is not due to the need for the light to be reset...it's a tire issue...in which anyone can see and kind strangers have brought the tire pressure issue to my attention.I do not recommend this tire company located West of Cathedral Canyon and on the south side of 111 hwy.Please disregard the automated Service Requested, Quality an Value shown beyond my ability to uncheck. I've given one check mark because I had to have at least one to post review. Happy Travels
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July 2023 by Christa P.
Best prices, best service unbelievable customer service I went in to have four new tires placed on my Subaru. I was down to the steel belt on one of my tires. Not a good thing. They work very hard to keep the prices down for me and when I did comparison-shopping, they were the very best from Coachella to Desert Hot Springs. Trust me I tried very hard and could not beat what they offered me. Thanks guys, I really appreciate your service!
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July 2023 by alene walker
Very kind, patient, and helpful. Bo was the one who helped me very respectful thanks. They help you and don’t try to break your wallet they actually look for the best alternative for you.
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July 2023 by Dolores Graham
Service was excellent. I always go to this location because they do a great job and answer all my questions.
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July 2023 by Rodelyn Maravilla
Trusted, reliable, friendly, helpful and most of all very kind to their costumer. They are all accomodating. Will help you in any way to save your money for the price of their service. Will treat you fair and right. And I will surely coming back for the future service for my car if needed.
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June 2023 by Rachel C.
Leaving this review before I even leave the parking lot bc they are THAT good. I've had a slow leak for months and finally got it checked out. They checked me in quickly, took care of the flat repair, AND THERE WAS NO CHARGE! I'm sat there for less than 20 min and was out the door. They were over the top GENUINELY friendly and I will be back when it's time for a new set of tires. Thanks y'all! I appreciate you!
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June 2023 by daN baueR
Sell sell sell. Stopped in because I found a nail in my tire. Figured a quick visit for them to remove the nail and plug the tire. After a long wait just to talk to someone Josh walked out w me to checkout the situation. He had a really cool electronic gauge that was able to measure the tread remaining in my tires without even touching the tread. He recommended replacing both rear tires. See photo for my old school tire tread gauge. I said thank you went to an Auto parts store for a patch kit and fixed the tire myself. It’s working great.Just received your reply and I'm wondering how I'm supposed to share my phone number and email address with you? As for the store number can't you tell from my review that I'm referring to American Tire Stores - Cathedral City? This happened in March. You're responding in June.We are sorry to hear that you had a negative experience with our services. At American Tire Stores, we strive to provide the best service possible, and we regret that we fell short of your expectations.Please know that we take all customer feedback seriously, and we want to make this right for you. We would appreciate it if you could provide us with your email address, phone number, and store invoice number (if any) so that we can investigate this matter and find a resolution.Our corporate team will reach out to you shortly to discuss the matter further and find a solution that meets your needs.Thank you for your patience and understanding. We value your business and hope to have the opportunity to serve you better in the future.Best regards,American Tire Stores Customer Care Team