Chase Bank

Most Recent Comments

• November 2023 by mike Zhang
  Super fast services, all windows are open, no waiting time.
• July 2023 by Rosalinda B
  Depending on the day, I can get in and out expeditiously. Customer service is fair, again its all depends on the day and customer volume. Some folks can take on the pressures of customer service as a personal attack or dis.
• July 2023 by Se'Quoia
  Very good customer service from Karina & Audri on 7/13. I came in looking for to be seen with a banker, there. They were all booked back to back and luckily they both ladies worked with one another to double check to see if there was room in between appointments as it was urgent I be seen. They both have excellent customer service, went above and beyond and exceeded my expectations.Ms. Doris was my banker, very welcoming, funny, and friendly banker whom educated me on a few things as well. Her and Ryan both contributed to assisting me and overall I have a great experience from the staff here. Thanks
• July 2023 by J K
  Speedy service at the counter. Staff is respectful and courteous. One of the tellers closed her counter to assist an elderly lady with a cane after apologizing to customers waiting in line.
• May 2023 by Crystal Tenorio
  I have always had a great experience at this bank. All the tellers are so helpful and knowledgeable. Also, I made an appointment one time to add my husband to my accounts and the representative was very knowledgeable and explained everything very carefully and slowly for me. I love this bank!
• January 2023 by Scarlett M.
  I've been a loyalist to chase bank with multiple business accounts but after so many disappointments I think it's better to take my money somewhere else. These bankers are not friendly, helpful and lazy. Helllooo?? You are holding on to our money with no interests. We're not asking for free money or free services. What's all about with making appointment for a wire transfer while you all sitting around and no customers and no line? The manager is in sweat pant and rude like she's a CEO. She can tell you to leave and this is my policy. They don't need customers. These employees seriously need help!!!! They need better things to do like seriously helping their customers.
• October 2022 by En Y.
  Terrible customer service. Worst experience ever and I would stay away from CV Chase bank.
• September 2022 by Lawrence A.
  Can only get help from them, not very good anyway, if one drops in, on the phone or online forget it! Really terrible management services. Customer is the one paying their expenses why would you not have services available. Oh yeah, money making business. The phone system, automated, is awful. You cannot get a department needed there, such as what time they close. They moved the hours to cut down or whatever reason, a very thought chore for those of us who are working to get there and, on their web, have hours to be determined or something to that affect. One can tell they cut down on employees, not good for a customer service. Wonder if they are making the money, they want too by cutting employees. Maybe they should hire, like so many other companies do, foreign countries to answer the phone. At least, after waiting or getting a call back you can talk to a live, I mean, live individual. Bad Stuff! I am going to go to somewhere else to avoid this problem by the end of this month or quickly. For me to take my time to put something down to evaluate this business is sad enough! Get it together, we as customers are very tired of this awful practice. Maybe I will be going a credit union or so, I can at least drop in instead of going thru this awful phone practices all these companies are adopting! Thanks for the bad service, Chase Banking System!!! Oh, no matter what the question is, phone is very important. Waiting and waiting, I do not mind waiting a few minutes or someone answer and put me on hold, do not forget about me though, is terrible practice, my time is as valuable as the individuals working, I however do not get paid for being on hold or using the services they are supposed to offer. Change your system, I am leaving Chase Banking System and definitely going to a system that still respects customers. Oh, too many people calling. Makes no sense, we are what pays your system. I am going to do this with every system that puts me on hold for more that 7 to 10 minutes. They are all so polite on these automated practices, different story when you get a live person on the line, naturally, after waiting too long! Those of you reading this, sorry for rambling on and on, and sorry for the grammatical punctuation errors and all errors. Thanks for reading this long venting review, but that is what it is for. Just venting, some of them do not care. I get great services when I call for a takeout restaurant services or sit in. They know how important customers are, we are money that helps them take care of staying open. Those doing a good job, thank you. Customers are good no matter how rude or different they are. Hire more people, period.
• September 2022 by Lani Carlson
  Rude.....rude....rude....
• September 2022 by Service J.
  Worse bank by far!!! Came to open a new business account a few weeks ago and they gave me the worse service ever. I have been a customer for over 10 years with business accounts, credit card and car loans with them. They do not value their customer at all. When I opened my new business account I was informed that I was pre approved for a business card and all they had to do was process it. I didn't need a card but I went for it anyways. After processing it, they told me I was declined but they didn't know why. They gave me the runaround for 2 days and ran my credit twice. They said it was a system glitch and the data showed that I applied in a country outside of the US. WTH!!! Unless Castro valley California is another country outside the US, I have no idea why it would show that. Anyways I just gave up on trying. Today I had another issue. I deposited a check on 8/26 and it was scheduled to be released on the 8/29. I came in today on 9/6 to get a cashiers check for a deposit of my new business location. I was informed that my fund was not available and that Chase extended the check hold until 9/7 without any notice to me at all. I provided evidence that my check had already cleared out of my account from where I wrote the check over a week ago on 8/29. Even with that information, they refused to release any of my funds. I am now stuck with no funds to use for my lease deposit and may lose my lease for my new business. I have been in the banking industry for over 20 years and I have never seen service this bad from any bank. I was stupid enough to make another large deposit today before I found out about the check hold issue. But once my holds are released (probably another month), I will close my account and go elsewhere. It's unbelievable that this bank does not give a crap about their customers. Look at all the negative review. They don't even bother to respond to any of them. We need to hold these banks accountable and take our business elsewhere where we will be valued. You may want to look into a credit union account. Good luck and Chase you suck!!!!!!!
• August 2022 by Ropafadzo Manyowa
  Anywhere else but here! Made an appointment a week in advance got 3 confirmations meeting was a go! Got there and the was told to reschedule. Tellers were unaccommodating and very rude
• July 2022 by Rostyslav Boutchko
  Terrible customer service. We tried to help a refugee get an account there, they declined and, worse of all, showed nothing but indifference. They didn't even pretend to want to help.The teller was just somewhat apathetic, the "specialist", Michael, was openly uninterested.
• July 2022 by MaryAnn M.
  Went in on July 1st to make mortgage payments. Because THEIR systems were down we were told to try back in an hour. Went back a couple of hours later, systems were still down. We're told they couldn't take the payments. I have NEVER experienced where a bank won't take a payment because their systems were down. (I worked for a bank for 44 years). When I went back the next day I asked for the payment to be back-dated and they said they couldn't do that because 'technically' I didn't make the payment in the 1st! Unbelievable!!!!
• July 2022 by Anna M.
  Came into chase with no bank account but I had someone that has a chase account to cash my check the lady said she needs us to both sign and she needs to scan it to see if it will go through .... She scanned it and ending up cancleling the endorsement put the stamp on it because the money would not be on the card till 2 weeks I was fine with the cancellation but I went to 5 different banks after to cash it they would not cash my check because she had stamped it and written on it .the employees do not care if they mess up your checks to be able to take it somewhere else .
• June 2022 by Yibran D.
  Great service every time I have a private client account at multiple banks and chase is the best in my opinion, I'm sure it's nice for regular accounts too