10AM - 5PM
4055 E Castro Valley Blvd, Castro Valley9AM - 5PM
3365 Castro Valley Blvd, Castro Valley“Excellent customer service. The staff are always so helpful and friendly. I've been going to the Castro Valley Branch for over ten years now, and I have never had any issues on how they handle business transactions.”
“Amazing service & great rates. They were the best rates I could find in the bay area, and the service fee was only $4.95, which is great if you are exchanging any large amount. Additionally, every time I called, the owner picked up and was happy to answer my questions (I had a lot of questions, so it was very much appreciated!). On the day I planned to come in, I was running late, so I called ahead and the owner said he would stay open an extra half an hour. Will definitely come here again when I need to exchange - thank you!”
“Depending on the day, I can get in and out expeditiously. Customer service is fair, again its all depends on the day and customer volume. Some folks can take on the pressures of customer service as a personal attack or dis.”
9:00 AM - 5:00 PM
3449 Castro Valley Blvd, Castro Valley“Great service every time I have a private client account at multiple banks and chase is the best in my opinion, I'm sure it's nice for regular accounts too”
“I read these reviews prior to banking here and I almost got scared off. So glad I didn't and instead went with my own experience. It's been really excellent service each time. Recently completed our refi with FB as well and while it did take while to go through the many hoops - they're very thorough - they communicated great and we were so happy with our experience. We stayed on top of the todos on our end so it's definitely a collaboration but overall it was really outstanding service.”
“It is extremely helpful to have a convenient location when you want to talk to a real person. I have been using this branch for years to help me with my business banking needs. I have multiple problems solved by coming into this branch and most recently, Maria helped guide me through the PPP loan process and even followed up with me once the forgiveness portal became available. Thank you so much CV branch, glad to see you guys are back open again.”
“Lines are always long because they're understaffed, especially in the morning. I hear people in the line always complain.All their staff are friendly and nice though.”
Open 24 hours
22317 Redwood Rd, Castro Valley“Sherry in the teller line helped me complete a balance transfer. Despite not doing balance transfers in branch, she went the extra 10 miles when i told her i had tried to do this at home twice before and it gave me an error message. She called credit cards for me & when the error persisted she called technical support. She must have helped me for at least an hour! I'm so grateful for sherry & her patience at it was a huge financial relief for me! Thank you sherry for taking such sweet care of me!”
“The team that works here is personal, friendly, and courteous. Can’t say anything bad about this branch!The customers can be a little bit impatient, but you can’t really help that.☺️”
“Sherry in the teller line helped me complete a balance transfer. Despite not doing balance transfers in branch, she went the extra 10 miles when i told her i had tried to do this at home twice before and it gave me an error message. She called credit cards for me & when the error persisted she called technical support. She must have helped me for at least an hour! I'm so grateful for sherry & her patience at it was a huge financial relief for me! Thank you sherry for taking such sweet care of me!”
“Sherry in the teller line helped me complete a balance transfer. Despite not doing balance transfers in branch, she went the extra 10 miles when i told her i had tried to do this at home twice before and it gave me an error message. She called credit cards for me & when the error persisted she called technical support. She must have helped me for at least an hour! I'm so grateful for sherry & her patience at it was a huge financial relief for me! Thank you sherry for taking such sweet care of me!”
Open 24 hours
3288 Castro Valley Blvd, Castro Valley“Sherry in the teller line helped me complete a balance transfer. Despite not doing balance transfers in branch, she went the extra 10 miles when i told her i had tried to do this at home twice before and it gave me an error message. She called credit cards for me & when the error persisted she called technical support. She must have helped me for at least an hour! I'm so grateful for sherry & her patience at it was a huge financial relief for me! Thank you sherry for taking such sweet care of me!”
Open 24 hours
20650 Redwood Rd, Castro ValleyOpen 24 hours
3067 Castro Valley Blvd, Castro Valley“I went on a Saturday an hour before they closed and they had no line at all. There's ample parking behind the bank that even offers EV charging stations. As I walked in I was greeted and helped with making a deposit by a staff member. He asked a lot of questions which I thought was a bit odd, but he helped me quickly. They also have 3 ATM's outside at the front of the bank.”
9AM - 5PM
3067 Castro Valley Blvd, Castro Valley“Do yourself a favor and go to ANY other BoA Financial Center if you need the assistance of a teller. The time it takes to get service here is 1 hour, up to 1.5 hrs if there’s a line. Even though I live 5 blocks from this BoA I save time going to the San Leandro or Dublin BoA.But 5 stars because I still appreciate the service and hard work of the current tellers. I just wished they would hire more accountants to meet the high demand of customers.”
“Patelco is the best Credit Union and personal bank you can find! They do an excellent job of protecting your digital transactions. Best customer experience of any bank I've used in the past 30 years. They also have a top notch fraud investigating team. I recent had my card number stole while shopping at a small SF retail shop. By the time I got back to my car, Patelco was calling to alert me that same card was trying to purchase an iPhone 14 and the SF Apple store. Thank God for the good folks at Patelco! I feel confident when using there Mastercard card to make purchases :)”