Absolutely ridiculous—no one will answer phone, no matter how many calls you make. Horrible customer service.
April 2023
Made an online appointment with Merrill lynch for 3:00, it's 4:15 and I kept calling my Encinitas branch, no one picks up the phone. Some idiot picks up to talk about their non- high yield savings.....take your $$$$ elsewhere BofA is a hack....bye bye!
September 2022
No regards to customers time, line so long and only one banker that keeps going back and forth to safe box and etc.
We have taken proactive steps to enhance cleaning procedures to limit the risk of exposure, based on the Centers for Disease Control (CDC) guidelines, and follow local restrictions on the number of clients that can enter at one time. For these reasons and to best serve our clients, we may temporarily modify our hours. Please use our Mobile App or our website to check the hours and services available in your area.