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September 2024 by Veronique Madrid
The service department was amazing! Best service I’ve had in years friendly, helpful, and knowledgeable. Over all a great experience
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September 2024 by JoAnne Yeo
Everyone was very friendly and helpful
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September 2024 by D/ SIR
Professional, direct, and excellent service. I didn't have to wait, nor was I hassled about costs.
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September 2024 by Christopher Benz
Prompt, friendly and reliable service!
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September 2024 by Isabel Atkinson
Had a great experience with Santa Cruz Toyota and our point person, Hunter. Communication was efficient and friendly and all the issues my 2008 prius had (there were quite a few) were explained to me so I knew exactly what decisions to make and what was being repaired. Feels like a new car! Also - super quick turn around - 48h - and ability to text/call Hunter directly is a plus.
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September 2024 by Bruce Family
I dropped my truck in for service and had a rental waiting for me. Better yet, my truck was ready before the end of the day when I was expecting it to be the following day.
Michael and Santa Cruz Toyota, my first impression is a winner!
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September 2024 by Anne Howard
Poor service, problems after most visits, upselling and advising unneeded service at times. Took over 3 months for a sunroof repair, wrong parts ordered, never yet installed correctly. Used to be better, we are planning to find a different service provider from here on out.
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September 2024 by Andrew Mosgrove
My first time bringing my new Toyota in to the service department. Everything went great and they took care of the issue very quickly.
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September 2024 by Pat James
As soon as I drove up for my appt Edward came up to get me started. Edward very professional handle my entire visit with text update andgoing over the service finding
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September 2024 by Rob Howard
Great crew! Very easy in and out.
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September 2024 by Nancy Tubbs
Service advisors were friendly and helpful, but info wasn't always complete as the repair went on, which may not have been their fault. I was asked to approve the repair before seeing the detailed estimate - that process should be addressed better.
I wish I had known I could have saved up to $1000 by buying the parts myself off the Toyota SC website.
Aftermarket parts were required but were the same cost as Toyota parts.
Overall I feel they did what was best, it just seemed quite expensive.
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August 2024 by Laura Manley
Great experience getting my 5K new vehicle tuneup. They were quicker than they said they would be and they were willing to if I needed provide me a shuttle to pick up my dog that was at the groomers! I did not need to do this because they were so quick, but I appreciate the gesture!
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August 2024 by Marilyn Torp
Great service and staff!!
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August 2024 by Steve Van Zandt
Efficient friendly
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August 2024 by Terry Chiccino
I serviced my Tundra pickup....the technicians did a great job....Thank you
