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November 2023 by Lara C.
"Kudos to Toyota SC for their outstanding customer service! It's truly impressive to see a company that prioritizes professionalism and goes above and beyond for their customers. A special shoutout to the excellent manager, Simon, who has earned my loyalty for life. #CustomerService #ToyotaSC"
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October 2023 by Roni L.
Sit down.... I'm long winded.I can't say enough positive things about my experiences with Santa Cruz Toyota! The sales team, finance team and service team have all been exceptionally helpful, kind and professional since I became their customer in 2021. I came to SCT at the end of my lease on my 2018 Corolla, a beat up Honda Ridgeline, mediocre (at best) credit and a need for a new car to use for my business. Bob and JP worked with me to not only make the payment work for me, but really listened to the fact that I wanted an AWD RAV 4 in a specific color (Lunar Rock ~ sooooo cool and now they're every freakin' where). Despite the challenges with my credit and a bit of damage on my Corolla, they made it all happen for me. My payment was absolutely perfect and the car was a dream for the last 3 years. Because the understand that I'm not a Hybrid girl, I was able to go and do all of the things my lifestyle demands in my wonderful Beatrice. (Her license plate had a BEA in it)I received an offer via email from Toyota about the impending end of my lease, so I got in touch with Bob to discuss my options. I was so happy he was still working there! I was working out of town and Bob was happy to discuss things with me via email and set up an appointment for when I returned. Yesterday, I returned to town early and popped in on him. He juggled his work load to accommodate me and I test drove the Grand Highlander that was on the showroom floor. A DREAM CAR!!!My long story short: I was planning to drive another RAV 4 home next week, but JP once again worked his magic for me and got me into the beautiful Wind Chill Pearl Grand Highlander last night!The Team is remarkably kind. They really listen and understand the individual challenges of their customers and work hard to make things work.Highly, highly, highly recommend shopping for your vehicles here. They will forever be my car folks!Thank you, Bob, JP and sweet Nathan (the finance guy who closed the deal with me) he's awesome, too!Roni Lynn Rudy
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October 2023 by Lisa C.
I had been researching and watching car review videos for almost a year looking to replace my Mercedes. I wanted something larger, reliable, decent gas mileage and some peep. After many reviews for the 2024 Grand Highlander Hybrid Max I found what I wanted. Now, where to find one. I reached out to 7 dealerships. Most already sold, waiting for delivery or to order. Then Robin at Santa Cruz Toyota reached out via email and they had one on order. I went down to talk with her and we started the process. This was in Aug. The car was not scheduled to get here until mid Oct. Robin called me when a Grand Highlander came in which was going to be the color ordered but not the same model if I wanted to see it. I went to look at it and she had me test drive it even though not a Max. She educated me on the car, communicated frequently and answered all my questions. I was so happy to receive a text, the car came early. Robin is top notch. No BS. Straightforward. Her team was easy to work with as well. Consider SC Toyota for your next purchase.
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September 2023 by Michael Or Mike J.
I went in to see if I could trade in my 2020 Toyota Le for a 2024 Toyota Le. My service rep Wyatt Devery had a hunger look about him. He got on my trade and purchase so fast, then got his Manager Jeff Wallace involved and then they brought in finance person Jordan Sullivan all in about one hours time. We did very little negotiation, I got a fair deal, on a 2024 lease. I knew what I wanted, after they ran my credit, they seemed very enthused. I recommend dealing with Santa Cruz Toyota, they treated me fairly, everything is in writing and before I signed my contract I checked with my beautiful wife regarding our rule to discuss any thing over $100 dollars. I sent her pictures of the car over my phone. Next time you go to Santa Cruz Toyota, ask for Wyatt. I asked them if there was anything I could do for them to Mr. Sullivan and he said it would be great if I Yelped them. I said I would be more than happy to do that. I still marvel that they did everything in about an hour. I was most happy that I purchased my vehicle locally. Buy Local Y'all!!!
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September 2023 by Edwin S.
I called this dealership to check on a truck. They told me it's going through final inspection and getting detailed. Truck will be ready in the morning. Perfect I'll come up in the morning and check it out. I got off duty drove about an hour to there dealership. Walked in and ask yo see the truck I called about last night ... as soon as I seen the truck I told the sales associate I would love to buy the truck ... let's test drive it to make sure there is no problems ... w we hike he was getting the keys for me to test drive the truck ... another sales associate ask me if I was taking this truck ... I told him yes I'm buying this just need to test drive it .... He was on the phone telling the person to hurry up someone else wants to buy it.... I come back from test drive to get paperwork started to buy the truck... the other sales person and the other client was waiting to test drive the truck I already told my sales associate that I was going to buy ... we where starting the paperwork and after a a bout 10 minutes they told me unfortunately the other client was first and we are selling truck to him.... This was a slap in my face ... I never felt so disrespected in my life... that was so unprofessional to treat someone like that .... I will never recommend this place to anyone ... they only care about making an extra dollar ... so if you go in there and they smile at you and greet you... it's fake as fuck don't trust these people ... they will stab you in the back ...
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September 2023 by Michael T.
Santa Cruz Toyota (SCT) provided me great service from beginning of my search, to completion of purchase of my vehicle. Specifically I worked with Bob, who was very fair, responsive, and made the extra effort to provide me a good deal on the vehicle I wanted. He was down to earth and fair which is appreciated in the car purchasing experience. I would recommend working with SCT to find your Toyota. Everyone was very friendly and helpful. Also if you're considering of going out the area, I can't emphasize enough how convenient every step was because of working with a local dealership.
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August 2023 by Rachel G.
I had a good experience buying a new Rav 4 recently at Santa Cruz Toyota.I was skeptical about buying a new car off the lot, but have little doubt that in I got the most car for my money by going through Santa Cruz Toyota, in person. A skilled salesman - in this case, Bob Weiser, has a valid role in matching a customer with the right product for their need, and I don't think I would have gotten to the best option without that kind of professional perspective or through an online dealer.In this day and age, it's unlikely to walk away from a dealership with a "steal". However, it is absolutely possible to get the most for your money and I believe I did thanks to Bob and the other members of the team. Other examples of great service at Santa Cruz Toyota would be Jordan Sullivan in finance, going the extra few steps to make sure I got the college grad discount and the right warrantee for me (which meant some but not all options), or members of the service team handling a silly question I came in with a few days later. I had an appointment but they did not know that, took me in on the fly, and had me out before the appointment time even started. It goes without saying that everyone was friendly and professional.I'm totally satisfied with my Santa Cruz Toyota buying experience and look forward to more.
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August 2023 by Trey C.
I can't even begin to express how many times I've faced frustration while attempting to purchase a new car. It seemed like a never-ending cycle of disappointment, until I walked into Santa Cruz Toyota.This time, it was an entirely different story. Stephen and Tom completely changed my perception of car buying. Their exceptional service and genuine approach transformed what used to be a daunting task into an incredibly positive and enjoyable journey.Having dealt with various dealerships before, I can say without a doubt that my experience here was unparalleled. Their attention to detail, transparency, and willingness to go the extra mile truly stood out.From this point on, Santa Cruz Toyota has become my one-stop destination. If you're tired of the typical car-buying hassle, do yourself a favor and visit Santa Cruz Toyota - you won't be disappointed!
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August 2023 by Wendy A.
Robin Steinberg, the best "not a salesperson" ever! Got good solid, honest information about the products. Super knowledgeable, kind and actually cared that I purchase a product that would not only meet my needs, but be a good fit for me. Robin never pressured me in any way, and actually never asked me if I wanted to buy the vehicle that I finally landed on. It just all came together seamlessly. Why wouldn't I buy a car from someone that seemed like a good friend by the time we finished? I would go back to Robin again and again, because I trust her. I know that I can pick up the phone and ask her questions and actually get answers to questions and concerns. What an asset to Toyota. Don't hesitate, run to Toyota Capitola and ask for Robin!I should add that I absolutely LOVE my Venza!!
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May 2023 by guy person
toyota santa cruz is the worst I will always drive over the hill. they made me wait 4 hours for a scheduled oil change
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March 2023 by Lanie Bo
Went to charge my Rav4 Prime at their charge point charger. The station kept saying "not authorized to use," which hasn't happened at any other charger for me. Tried 5 times or so with no luck in this weather was quite a letdown.
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March 2023 by Michael M.
I don't usually Yelp things, but wanted to share how stoked I am with my new 2023 Toyota Prius XLE! We still love our 2012 Prius, but the 2023 is on another level. Completely redesigned with a sleek, sporty exterior, well-designed interior, responsive acceleration and tight handling. (Things I never thought I'd say about Prius!)HUGE shout out to Richard Brabo at Santa Cruz Toyota for his outstanding customer service!
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December 2022 by K K.
Wonderful experience purchasing a car with Wyatt's help! To purchase my Toyota RAV4 and I contacted 11 dealerships around the bay area to try to negotiate a good deal for a car that was immediately available. Most dealerships have very high markups for this car in particular, many going more than $10k over (on hybrid and gas models) and with wait times of several months or more - until I went to Santa Cruz Toyota where the typical markup was ~$2-3k and the wait time was days to weeks. I was able to get my gas model under MSRP and immediately! I'm happy with the deal, but the biggest thing that stood out to me was how kind the individuals at the dealership were. After speaking with dealers all over the bay area, I had gotten used to aggressive and unkind sales people - at this location however, were the nicest dealership people I have met. Wyatt was very kind, and really nice about meeting and communicating on my schedule. Wyatt and Nathan both answered all my questions with patience and a smile, and gave me lots of time to think over every decision I was making (even though it went well into the evening on a Friday night). Buying a car is stressful and negotiating can be a really aggressive experience, but finding Santa Cruz Toyota was a really lucky and much improved experience. I'm certainly not the most knowledgeable car person, but as someone who did my research and wanted to get the best deal I could, I would HIGHLY recommend Santa Cruz Toyota - Wyatt and Nathan especially! - to get a good deal with good people.
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November 2022 by Swertz C.
I recently bought out the lease on my 2020 Tacoma. Richard Brabo, Tom and Jordon made the experience easy and seem less. I ended up doing the financing with the dealership through Bay Federal. I believe the price of the truck was fair. Very professional and helpful. Thank you Richard!
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November 2022 by Shane H.
Worked with Joey to purchase my new Tacoma. From start to finish everything was smooth sailing. This is my second purchase from Santa Cruz Toyota and I left yet again as a happy customer. Thanks Joey for the easy and knowledgeable assistance!
