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September 2023 by Laura Gomez
Bad experience
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August 2023 by Faye Naba
I went to the bank for different transactions, Andrea helped me beyond my expectations. She is professional, experienced and has good knowledge. Thank you Andrea for helping me, appreciate it! You and employees like you make Wells Fargo in Bascom a better bank!
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June 2023 by Fan
Worst bank ever. Need unnecessary steps to get things done. The online system is never working. The bankers don't know what they are doing. Wasting my time and my life.
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May 2023 by Lucas Silva
I had a bad experience today, “Milo” urgently needs training on how to treat a customer, after today I am seriously considering canceling my account. I would like to open a parenthesis and say that the employees named “Jesse and Salvador” are to be congratulated!!! Mr. Milo, if you happen to be reading this message, watch your co-workers, maybe you'll learn something.
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March 2023 by ali hasan
Poor customer services. Only two employees workingb and others roaming here and their , in spite of waiting lineOther branches are better in customer services .
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February 2023 by Gustavo K
I setup an appointment to open a bank account and when I arrived, I was told I would need to go to another branch because a banker called in sick and they didn’t have anyone available to help me (despite the branch not having any customers). If they had just called me to let me know I would have not come at all and not have wasted my time. No need to say I changed my mind and will just stay away from this bank.
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October 2022 by Angela W.
No one answers the phone ever. I was trying to open an account. I went down since I could not get anyone on the phone. I stood in line for a teller because there was no one to help, or even ask for help. 20 minutes later after standing in line the teller says no one can open an account. I'll have to book an appointment and there is none until next week. Thanks for not answering the phone. Thanks for wasting my time. Thanks for no help at all.
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September 2022 by Lyne Zreika
Ive been a client for few yrs now. Always had a satisfying experience. But I can’t say the same about my most recent experience. We were mislead and had to go back and forth several time to get a finalized response.
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August 2022 by J B.
Don't bank here . Patelco is literally better with no charges . Excellent staff who ARE bilingual.
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July 2022 by Cikinah B.
I wish I could go into the full detail of my experience but I just wanted to say that this location is doing an amazing job . The cleanliness and atmosphere are great . I went in on a Thursday , almost evening , and the wait time was less than a minute. Huge thank you to the staff , specifically Andrea and Jaime ! They went above and beyond to make sure my time inside was efficient , knowledgeable on things I did not know , and also executed solutions to the issues I was having . Definitely made my day a bit brighter !
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May 2022 by Maria M.
I recently went in to open an account with my husband and the person who helped us was very nice. We had a lot of questions and all of them were answered. It was nice having that kind of customer service.
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May 2022 by Angeles P.
They are very sweet people! Indira was very informative!! Definitely looking into Wells to buy my car!
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May 2022 by Melissa N.
This branch's customer service and vibe mis pawpn. Would recommend! I like the indoor Atms and how efficient they are.
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May 2022 by Juvy B.
Bank Manager went above and beyond after I was irrited because of some unrelated issues. He was very professional and resolved my issue and his attitude made the rest of my day brighter.
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April 2022 by Cristian M.
Pésimo servicio al cliente pedí a una persona en mi idioma español y un hombre mayor que no se si es jefe o algo me grito horrible 2 veces porque no le pude contestar a lo que me decía me sentí humillada
