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February 2024 by Lanie Drenning
It was fantastic, Ellie was extremely helpful. She walked me through the mechanics of my new phone and the best deals I had available, especially since I was coming in with an old phone. I’ll be coming back to see her if I need anything else for sure.
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February 2024 by Clara Carter
Serena was extremely helpful.
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February 2024 by Mariel Hall
Khayree Wells from the Verizon Campbell store is AWESOME! (As is his colleague, Celli.)Over many years, I have had to interact with multiple Verizon locations and representatives. None of the past representatives I have worked with even come close to Khayree's competency, efficiency, professionalism, and super friendly disposition. It is an absolute delight to work with Khayree. He can multi-task like I've never seen before, genuinely acknowledging and working through each customer's needs in the most efficient and complete manner possible -- - all the while with an infectious smile on his face! Although I have other Verizon locations closer to my home, I now only deal with the Campbell store, and go in when I know Khayree is working. It is my sincere wish that Khayree be recognized by Verizon Corporate for his excellent customer service. During my last interaction, I also met Khayree's colleague, Celli. It was obvious that she, too, is very competent and committed to excellent customer service.
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February 2024 by Pastor Matthew Thompson
Easy, courteous, professional
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February 2024 by Fairie Pherrie
I don’t remember the name of the African American gentleman that works the closing shift, I had the best experience with him. He is kind and willing to go the extra mile for the customers. Your manager should give you a raise if you read this. You know how to work under pressure and still stay positive. You’re a great addition to the Verizon family,
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February 2024 by ehsan ghazi-moradi
Walked in not greeted, sat for 45 mins, only 1 rep working and very slow. Was thinking about transferring from my current plan to Verizon but can already tell their customer support is no good. 3rd time experience like this ?
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February 2024 by Maria Arevalo
The staff was absolutely amazing! I transfered from an Android to an I phone and had so many questions. Ellie worked with me along with a gentleman (I forgot his name). They helped me so much answering my questions, and gave me options of promotions, helping me decide what option was best. Both were very knowledgeable and friendly.
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January 2024 by Jesus Soto
My name is Jesus Soto and I moved my service provider from Sprint to Verizon thinking my service would be better but it has been worse. First, they transferred my business phone number line to a new tablet I had purchased. I called the Verizon customer service and got that fixed. When I signed the contract, I was supposed to get a bill for $110 per month; got a bill for $292. I called and express my concern regarding the bill and supposedly it got fixed. Later, I received the incorrect bill again. I called again and supposedly it got fixed again. I called again and this time the customer representative disclosed that my new bill from now on would be $101 and that it would take a few days to fix the billing. I received an email confirmation that my amount due was 0.00 until billing was updated. As of now, my bill has not been updated and I can't call out. I am a business owner and need my phone active. This is beyond bad service.
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January 2024 by junior olivo
I came to the store Kyrie was the sales rep that helped me out a very wonderful knowledgeable and awesome person he helped me switch my business account from T-Mobile to Verizon he actually knew what he was he was doing was very knowledgeable and everything I needed done and got everything done efficient he definitely deserves a raise maybe a promotion so if you come here that's definitely the person you want to get a hold of
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January 2024 by Poppyfly
Go see Khayree and he will help you find exactly what you need and can answer any questions clearly with a great attitude!
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November 2023 by Marjo Mallari
Khayree was an awesome rep. He helped us understand the new costs to upgrade our phones and add a new line and was very knowledgeable as an Authorized Verizon Retailer. He was very quick and clearly an expert! Highly recommend working with Khayree if you stop by this location.
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November 2023 by Stephanie Misson
I came in super late and stressed trying to get my phone fixed. Khayree was so calm and helpful!!! He even smiled while Helping me at 9pm at night!! Thank you Khayree I won’t forget your helpfulness!!
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November 2023 by Colleen Elliott
The two employees who helped my husband and me were very helpful, patient, and knowledgeable. Thank you!
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October 2023 by James Feldman
-Rep:Charged me for charger box but didn’t give me it.:Didn’t transfer number:somehow put a “no bubble” screen protector on with bubbles
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September 2023 by Rachael Walrath
Don't come this store. It took 10 minutes to pick up a phone. The Verizon working thought it would be nice to give a person a lecture in being patient. It is never OK to give anybody a lecture. How would I know it would take 10 minutes... don't come here. Bad experiences.
