“Crystal was AMAZING! .I went in to begin 5G Home WiFi for my mom. She was very busy since she was the only employee but she was calm, thoughtful and professional. She acknowledgd everyone and found the reason we were all there.
During our conversation I mentioned a few other things I have been thinking about doing. Crystal took notes and said she'd be happy to help review the other items with me. She made suggestions and showed me side by side comparisons of my current plan and the additional benefits if I upgraded my plan and if I upgraded my old iphone 13 to a new iphone 15 pro. I got the 5G Home, the new iphone and did update my monthly plan. I never felt pushed or "sold". I felt heard and cared for. Wonderful Experience!!!”
“Zack did a great job fixing my phone. Took him a little longer than he expected so he charged me a little more but I tipped him an extra 20 anyways cuz he got on it right away and fixed it right in front of me. Thanks Zack!”
11AM - 7PM
19479 Stevens Creek Blvd Ste 100, Cupertino“Arnab was extremely helpful in reprogramming my phone. He showed me how to possibly troubleshoot problems in the future.
He had great communication and customer service skills. Great employee!!!!”
“This is the place to go if your device needs fixing. Fantastic service, easy communication, and a great price. Brought in my iPhone that had a bad battery and a shattered back plate…good as new within a day. Don’t waste your time at the Apple Store, go to Bay Area Phone Doctor!”
11AM - 6PM
1663 W San Carlos St Ste C, San Jose“The two guy employees that were working Sunday afternoon and helped me switch from Verizon to Cricket were very communicative, kind, and helpful! They assisted me with trying to get my old number to my new phone since I switched over and they did an amazing job! Got the phone working within the next 2 hours which was really good and their customer service was overall excellent!”
10AM - 6PM
185 Ranch Dr, Milpitas“Gael was amazing! He assisted as soon as I walked through the door, I did not have to wait. He got my information and got into my account, then he was able to activate my device to my account. If I had the chance, I would love to work with him again! He he as very helpful.”
“It was a very nice experience at AT & T stores. The representative who attended had a lot of experience in solving problems and courteous helpful and friendly”
“The closest store was a near hour drive for me. They took my phone, put in maintenance mode, and then told me it would be three hours!
I suggest it the next time they let people know that up front. I was not prepared to be in a strange city without my phone, anyway to communicate or navigate around.
Had I known, I may have brought a tablet with me
Service and maintenance was great.”
11AM - 6PM
10821 N Wolfe Rd Ste D 320, Cupertino“I came in today because I wanted to switch back to Cricket after having a horrible experience with another carrier. I'm really glad that I came to this particular Cricket location. Bowen, the sales rep who helped me, was very nice and extremely patient. Since he was there by himself, training a new hire, he had to deal With a couple of customers at the same time. There was an older lady who came in and not tech savvy, like me. He was so patient and kind to her-even showing her the parts of her phone. On top of that, he also had a good sense of humor. I've been to a couple of Cricket Wireless locations and both times I've had a good experience. Thanks for knowing how to take care of your customers, Cricket Wireless!!!”
“Been here to get some help on my phone and the staff at this store has been so helpful and always take good care of care of their customer. Never left unhappy and always leaving happy and they took good care of their customer”
“To get my number transferred from my corporate line to my person line, and then from post paid to pre paid… took 4 hours… thank you Theo. This wouldn’t happen without you sir!”
“I don’t usually leave reviews but the team over at ATT on Blossom Hill and Almaden were really fantastic to deal with. I just had a minor repair issue with my IPhone and they gave it their full attention and made sure I was fully satisfied. Highly recommend this team for your phone needs.”
“Liyah from the ATT store in Valley Fair was fantastic! She was organized, knowledgeable, friendly and was absolutely amazing in helping us sort through a new Apple purchasing issue we ran into (at the Apple Store funny enough). Really enjoyed the experience and highly recommend her for any customer service needs!”
10AM - 6PM
1705 Story Rd, San Jose“The manager. Luis, excellent job. He resolved all my doubts and helped me. With my problem. I had already been to that store. And I had a bad experience with an employee. But this time it was more than excellent. Thanks Luis. I hope to return. And be taken care of by you.”
“Evelyn, who was assisting me, was courteous, polite and if I may say, impeccablely dressed. Her accumen in smart clothing and colour coordination together with an impeccable eye for jewelry of the most limpid green azure only showcase her sales business ethic of professionalism and caring approach. If you do anything with this next fiscal quarter, you'll make her regional manager with a salary to afford her good taste and smart fashion sense !”
“Can’t say enough about the great service I received today at the Hillsdale AT&T store. Staff was incredibly knowledgeable and helpful. Will be back for the next upgrade.”
11AM - 6PM
3102 Story Rd Ste B, San Jose“This store moved a few feet down the street, still the same reliable service. Knowledgeable staff with quick problem solving skills they can get lines transferred, activated, cancelled in a snap. I joined cricket for the value but I stay because of the optimal customer service. I dread going to the other providers stores.”
11AM - 6PM
1628 Hostetter Rd Ste B1, San Jose“I opened a phone line with this telecommunications company last weekend. I had a great experience after using it. I can watch unlimited movies and make unlimited calls. Calling my friends in Canada is also free, as is calling Mexico. I can go to many places. There are hotspots, and what I like most is that I can store a large amount of my favorite photos and videos. The monthly fee is only 60 yuan, no tax, and I only need to pay $55 when I pay automatically with a credit card! Especially their sales and technical staff, they feel very professional! I highly recommend it to those who want to open a phone line and transfer it to a cooperative family!”
“The store was easy to locate and the inside was clean and organized. I am very thankful that we had the manager Katherine to help us out on Monday morning. Her customer service was professional and kind. She helped my mother and I transfer services from our previous provider to Cricket. She made it super easy, fast and convenient. Katherine went above and beyond in letting us know of how we can save more on our plan and was very knowledgeable in all the services Cricket has to offer.Would definitely recommend this location to anyone. Keep up the good work, Katherine!”
“MICHAEL did a standup job. He stayed over a. Hour and a half after closing to make sure I went home with a working number and phone. He listened to my input, and was very competent and effective in coming up with a plan to get my phone back working and transferring my service. He finished everything the Nxt day while helping other customers and being the only one at the store. I would reccomend him to anyone needing help with their phone”
“Overall great a quick experience went in with an issue with my phone I was helped by a very friendly manager I believe could he higher up. And tho I was rude he quickly helped and fixed my issue upgraded me and my moms phones and we are both very pleased with our purchases.”
“Juleeyah is the best!!! I came in for a trade in and she was very helpful, educated and fast. I always come to this store and get the best experience! I recommend working with Juleeyah because she provides the best service.”
“Best customer service ever.Emily was amazing and so nice and helped us pick a good for phone me and my daughter! Thank you again.i will continue to shop here for more phones and accessories!”
“I’ve been a loyal customer for many years and I went in person to upgrade my iPhone. I was dealt with so many issues trying to return my phone. Alexa was dedicated to providing the best customer service. I went to this location many times to resolve the issue, I was so impressed with Alexa’s knowledge about the issue. It was a very stressful situation for me and the help that was provided to me I can’t thank you enough.”
10 AM - 8 PM
925 Blossom Hill Rd #1150, San Jose“I have gone several times to get my screen repaired and the last time to replace my cell phone battery. I always experience the best and courteous customer service. The prices for repairs are reasonable and the service is great! I would recommend A to Z phone repairs to anyone needing help with their phone”
11AM - 6PM
5272 Monterey Hwy C, San Jose“If you are in the market for a cellular phone plan of any kind, I highly recommend you check out this location . Currently, their cheapest plan gives you unlimited calling, unlimited texting, and 2 GB of high speed data, all for $30/month. After you have used up your high speed data, it will be slowed down, but you will absolutely never be cut off. This is amazing because it ensures your phone will always be working 100% of the time no matter how much or little you use it.”
“been to this location a few times, great customer service and close to my place, so I got a phone here prior and everything worked great except the Bluetooth connection to my vehicle, sound would come in and out etc, glitches with incoming phone calls/text , returned and got a new phone and thought everything would be fine, well again issues with the Bluetooth, as soon as I got it the phone did the same thing, came back and had the pleasure of meeting ada, very nice and sweet and super helpful, took the time to weigh my options and make sure I got what I needed, upgraded to a better model and wow sounds is super loud, bass hits unbelievably low and overall excellent quality, went for a drive to see if it messed up but it worked flawlessly, thanks again ada for the great customer service and if I ever need a new phone I'm definitely coming back to see u”
“Jack helped me, a lot, with the purchase of my new 15 pro. I brought in a very damaged cell phone. It was very difficult to transfer the information from my damaged phone. Jack was incredible. He is a great problem solver. He is very patient. I walked out with a working new phone, which was critical! I'd rate Jack 15 out of 10.”