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February 2024 by Zack W (FightMyRancor)
Overall satisfied with the service from this Team. Lili and the management team were very helpful and so were all of the techs. Thanks again.
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February 2024 by Duvan Peña Restrepo
I made my reservation at 2 pm, I arrived at 1:40 and they put my car in to be repaired at 3:20 and that's why I couldn't hold on longer and told them that I couldn't believe how long I had to wait if my reservation is at 2 pm, it's a service. Terrible, I don't recommend it, look for another place
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February 2024 by Julia Cardona
Great experience and customer service
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February 2024 by Paul Mctighe
Always professional service
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February 2024 by shelly ariza
Quick and friendly service!
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February 2024 by Dwayne Weeks
Customer service very friendly and kept me up to date on status of tire/wheel,,
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February 2024 by Olive Ornum
The wait was so long. No complaint about the honesty, diligence & tire service knowledge of the staff. The problem was the long wait.
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February 2024 by Stephen Quentin
They are helpful here. I have gone here for years. They are part of Bridgestone so they have access to many other locations to pull tires from if they don't have your size on hand. They are pretty good about keeping appointments and if not right on time they will finish the work before they go home for the day.
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February 2024 by Aaron Dizack
Where to start…How about with Sarah who invited me to bring my car in, even though the location was nearing closing time, and then when I arrived, engaged me in fun banter while I waited for my vehicle, and finally, charged me nothing despite a complete inspection?Or for Larry, who took time to check my brakes from bumper to bumper, let me see what he was seeing, engaging in conversation, and rocking an awesome playlist in the garage?These two made for a great and fun experience, in what is usually a not-so-fun (and costly) trip to the service center. If I ever need service on any vehicle in the future, I will easily drive out of my way to bring it to this location. And should anyone ask me for a service center recommendation, I’ll be sure to tell them there’s none better than the Firestone in Campbell, CA.Thank you!!!!!
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February 2024 by Khary Bentick
I think this location does really good work, but they may be undermanned for the weekend traffic. I recommend going early on a weekday.I dropped off my vehicle with an appt to get a set of 4 new tires and an alignment at 12 pm. We had agreed to have my car ready by 3:30 pm. I arrived at 4 pm and they replaced all 4 tires but hadn't performed the alignment. When I asked how long it would take, they said I was 4th on the list. I understand Saturdays are busy, and this was a Saturday. However, I had originally scheduled my tire replacements on Friday, to avoid a busy Weekend day. They had to order the tires, so they rescheduled me for Saturday. I had to make another appointment for this Friday to get the alignment done.
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February 2024 by Kelly Harmon
Outstanding customer service! There communication was excellent and my vehicle was taken care of and ready when promised.
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February 2024 by Sampurna Guhathakurta
This was probably one of the worst servicing appointments in the US I have faced. I had my appointment today at 1:00 pm and dropped off the vehicle and then returned back at 3:30 pm only to find out that they have not even touched the vehicle for inspection. I was amazed. Please value time and confirm the time only after you know that you can perform services properly. I am not returning back and will go to another branch or another service center. Horrible
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December 2023 by Mr Long Beach
Amazing service. Helped me out really quickly even when they were super busy. The whole team here is super helpful but Elijah stands out with his top notch service. Thanks!
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September 2023 by Cassandra Tesik
Went here a week ago to get my oil changed. Customer service is ok, but overall didn’t feel like the service was done well. After a week of getting my oil changed my oil light came on my dashboard and noticed they didn’t top me off!! On top of that they made me wait and extra hour and a half to get my car back.
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September 2023 by Kevin Zheng
They are very efficient. Reasonably priced and the front office is pretty friendly. The mechanics are very cool too