-
December 2023 by jaysen cu
Had a great experience with the gentleman named David. Showed me the facility and explained all the important details . Clean, neat and simple place. The location to my house is very accessible. The times of operation is great . Thank you very much for the help.
-
December 2023 by Karen Huang
Parking right out front, clean and quiet facility. Flat bed carts by the front door, ready for use, and a friendly staff person who explained what to do.
-
October 2023 by Michael E.
This isn't a critique of the employees or the location itself, but a critique of their business practices. I reserved a unit and paid for three months. Moving in was an easy experience. Right at the end of the three months however, I received a notice in the mail that my rate would increase by 100% in order to "adjust to current market conditions." Talk about bait and switch! I've since moved my belongings to Public Storage and I hope to have a storage unit there for many years to come.
-
October 2023 by M email
5 starts is not enough for the stellar service of the staff of this location. Especially Amy, the manager and Krystal. They are simply excellent. You will be happy storing in this facility. Highly recommend them.
-
October 2023 by Laurie Yaksick
David and Leilani are the dream team. They are friendly, organized and detail oriented. This is the first time renting a storage unit. They made this experience very easy.The facility is well lit, clean, and well organized.
-
October 2023 by Sandi S.
I used this storage facility for a couple years - had a really good experience! Even though the building was a little older, the facility was clean and they took good care of it. Customer service was always great!Very accessible, I love that they have the carts right near the front entrance, makes it so convenient! Rent increases were reasonable as well. The only negative was that my storage unit was broken into at one point. Nothing was taken, or even rifled through. They called me as soon as they discovered it, and got me a new lock and went through my unit with me to make sure everything was there. However, the fact that this break in happened, and it's not even taking a star away from my rating for them, speaks volumes. I only moved out because I had to consolidate storage units (I had three at the time I left! Yikes!), and they didn't have one large enough to accommodate my needs. I would go back in a heartbeat, though. Highly recommend!
-
October 2023 by Laurie Y.
David and Leilani are the dream team. They are friendly, organized and detail oriented. This is the first time renting a storage unit. They made this experience very easy.The facility is well lit, clean, and well organized.
-
August 2023 by Debra Hardin
I rented a unit for $119 per month. 2 months later I receive a letter stating my rent will double in onemore month. No where did they tell me this was any sort of special deal or price for a 3 month period. Also you cannot see your rental contract until you pay for the space. So basically I moved my items in and now I will move them out after only being there 2 months, again taking time off work and renting a moving truck, while this unit I'm moving out of will probably sit empty because no will pay $219 a month for a 5 x 10 storage unit. TERRIBLE CUSTOMER SERVICE. THEY ARE A BATE AND SWITCH COMPANY. THEY MUST PAY PEOPLE TO GIVE THEM GOOD REVIEWS.
-
August 2023 by Gonzalo O.
My family had a HORRIBLE experience with this establishment when it was time for us to move out. It took us 3 days to move all our stuff and on the first day my Aunt, who is a simple woman with DEMENTIA and dresses like a bag lady ( most likely because of her condition ) came with two friends of hers so they could help move our stuff out of the unit, who happen to be two unkempt and very scruffy looking Latino men but they are NOT criminals or thieves, unlike what this guy David accused them of being. David was very angry with my Aunt and her two friends because they kept on leaving the door open and he specifically told them to shut it every time they came into the premises. Now, I understand the need to follow the rules and adhere to the laws of the business and land and also the by-laws of the establishment but he treated my Aunt and her two friends like garbage. He went so far as to call the Campbell Police Deparment on my Aunt and her two friends and the policemen treated them just as badly as David did. They told the two men to LEAVE IMMEDIATELY or they would arrest them and if that isn't a violation of a person's civil rights I don't know what is. This joker David told the police that the feared that they were going to beat him up, which is most likely a manifestation of David's ideas about what two dirty Latinos would do to him and not based in reality. This place is infested with rats, is dirty and provides less-than-adequate security for your belongings and I don't advise ANYBODY to lease a space here when there are so many better storage spaces available around town. If what happened to my Aunt had happened to me I would a millionaire because I'd shove my lawyer so far these guy's rear end that they would wish that they never had the nerve to treat HUMAN BEINGS the way the do but since my Aunt is a simpleton who doesn't know her rights I guess I will have to cash in another day!
-
August 2023 by Michelle Suranofsky
Staff was very welcoming and helpful. David could not be more by pleasant to deal with. Pricing is very reasonable and David was a B pleasure to deal with! Thank you so much for making a stressful time a little easier!!
-
August 2023 by Dennise Harris
Very accommodating staff. Friendly, knowledgeable & patient with “stressed out from moving” customers. They gave helpful suggestions & experienced teamwork!
-
August 2023 by Rae Castillo
Great customer service. David was extremely helpful and thoughtful.
-
July 2023 by Rae C.
Great customer service! David was very helpful and thoughtful of the process. The place is clean and easy parking.
-
July 2023 by Fred Berkowitz
Great storage facility at a fair price. The digital access works great! And the manager is friendly and helpful.
-
June 2023 by Amanda M.
Have just signed up, David was a complete pleasure to work with. Looking forward to a long, happy relationship.
