January 2021 by Jane F.
I came here for a Covid-19 test at the drive thru pharmacy l as a second option near my home since my regular testing site is scheduled to the max capacity and it was difficult for me to get an appointment. I waited for over 25 minutes at drive-thru to wait for my turn (understandable since a lot of people are getting tested). When it was finally my turn approaching the drive thru window, I was asked for my photo ID. I was handed me small two plastic bags, one with the cotton swab and vial in a plastic bin without saying a word from her. She looked at me expecting me to know what to do. I had to say it's my first time getting tested at Walgreens. She was talking way too fast on giving me directions on the echoey intercom and I had to ask her to please slow down. When someone is getting a Covid test, they are not going to be in their best mood. I can tell from her facial expression she was staring at me like I was an moron.
I am asking the staff to have some patience from during this tough time.
December 2020 by Kate G.
The rudest people work here' you walk up to register no greeting You ask a question and get no response. Everybody that works there looks miserable. They all need a lesson in customer service.
November 2020 by Savannah H.
Signed up and received confirmation for a drive thru COVID test for today. Abided by the instructions on the confirmation email and text. Arrived 5 minutes prior to my scheduled time. After handing over my ID and information, I was just nonchalantly told my appointment was "cancelled or something" as "people keep complaining because this keeps happening". Staff member gave me no explanation or sympathy, then finally suggested I just "find another day".
This is partly why we have 10 million+ cases in America. COVID testing must be efficient and readily available!
I have potential Covid symptoms and I was sent away after following the proper protocol 24 hours before.
Also, the service was what I would have expected from some employee at Dominos---not a pharmaceutical assistant.
November 2020 by Becca C.
Not sure what time the pharmacy closes at this location but at about 5:45 PM I was at the pharmacy at this Walgreens located on Hamilton and Winchester. I asked the man behind the plexy glass (very cute guy with a slick haircut and glasses, you were sweet thank you for your help!) for a flu shot, he began setting me up for one. It wasn't until another woman also working the pharmacy overheard another flu shot was ordered.. after hearing that news she shouted "NO MORE FLU SHOTS"!
So unprofessional! So rude! You were an Asian woman with longer dark hair. You were working the window with patients. Yeah YOU!
So in the end I walked out of Walgreens during a pandemic with no flu shot. :(
September 2020 by Bob K.
Walgreens is a multi billion dollar company that won't accept Medi-Cal, waited in line for 15 minutes to be told my insurance isn't accepted. Awful place.
April 2020 by J G.
During this virus Keep your distance I was able to call and have my meds. transferred here and pick up in drive thru. I had questions about my insurance payment and they were able to contact the doctor for me and clear up the problem. The drive thru was quick and safe.
March 2020 by Andrew B.
This is officially the slowest pharmacy I have ever been to. The lines are usually not long by people count but the personnel reminds me of sloaths from Zootopia. It's insane how long it takes to serve a person in that line so I usually spend 20-30 minutes here even though there are two or three people in front of me. I'm writing this while waiting in the drive-through for 20 minutes and there is only one car in front of me. There is no sign of light at the end of the tunnel
February 2020 by Glen N.
I love the photo department here. Customer service is great, especially Blanche. Always look for a code by the way. If you can't find one just pick the nearest holiday and try your luck, like LOVE50 for Valentine's Day or DAD50 for Father's Day or GREENPEE50 for St. Patrick's Day.
November 2019 by Genene G.
This Walgreen's has the best stocked cosmetic department around. No.7, Soap & Glory, Botanic, Your Good Skin, Vichy, LA Roche Posay. The make up wall especially has plenty of choices NYX, Physicians Formula plus all your drugstore basics. The fragrance choice is amazing, very high end stuff, and plenty of gift sets for Christmas. The staff is amazing as well. By far my favorite store!
September 2019 by Jordyn R.
This is the worst Walgreens location in California. I've gone in multiple times to have pictures printed and every single time my order has been received, but not printed. When I arrive to pick up my photos they tell me they can't be transferred, so they can't be printed. Never fails. No matter who's working. Don't waste your time or your money here. Management sucks
September 2019 by Emilia R.
Pharmacy staff is terrible. Not knowledgeable and unwilling to help find other stores when they don't carry your meds. This particular store doesn't carry lots of brand name medications, and you'll waste 45 minutes of your time if you come here and have to deal with the staff...so painfully slow, not what I would expect from people dealing with medications!!!
July 2019 by Joseph M.
The worst pharmacy and people. They are extremely rude, making you wait almost hours, extremely bias towards people other than themselves, just plain negligent in their duties, and never having any of your most critical medications in stock. I'm changing pharmacy to either the CVS down winchester or going for a mail service because Walgreens your absolutely obsolete!
June 2019 by Rhonda P.
It is unbelievable how horrible this drugstore is!! Today was my last time going there! I have been taking the same 8 prescriptions for years & suddenly they question everything. Holding up refills & completely ignoring my account which says not to auto refill anything. They hit me with a barrage of emails, text messages & recorded phone calls reminding me to pick up my prescriptions. They never carry some of the things I use regularly. I spend about $400 every couple of months there & would expect a little more cooperation.
May 2019 by Janelle P.
First of all, I used to work for Walgreens and I was a lead. So I am very familiar with their return policies. I came here to return a few items for store credit without a receipt that I purchased at a different location, simply because this location is closer to my home. The manager or lead on shift that "helped" me didn't even try to look up my sale. And tried to feed me a lie about how if she has no product movement in her store with the particular items that she can't take it back. I reiterated that I didn't purchase it from that location and that there is no way for her to look up product movement in other locations. Not to mention the time it would take her to look up product movement for two items in her store. It's easier to just give the store credit. It's not like they're losing any money. The used items get sent out for credit from vendors anyway. She must have forgotten that she works in CUSTOMER SERVICE. There is something terribly wrong with a stores culture and morale if they treat their customers like criminals. Needless to say, I will NEVER go back to this location again.
May 2019 by Wing C.
This review is for the pharmacy. Came here for some vaccination shots (MMR, varicella, TDAP). Even called in beforehand to make sure they have it in their inventory. Lady who picked up the call said yes they have it and will reserve it for me since I told them I'm about 7 minutes away. Came to the pharmacy, helped an elder customer translate since they didn't have any Chinese speaking workers to work with the customer. Showed them my paperwork, was told that they gave away their last TDAP to the customer before me and told me that they can order it and have me come back the next day. What's the point of offering it "reserve" it for me? Whatever I'll swing by the next day. Came back the following day, the pharmacist told me that since I didn't take the TDAP with the other tow vaccination I have to wait 2 weeks before I can take it. I said are you sure since that was not what I was told the day before by the pharmacist and she insisted that I have to wait 2 weeks. So I'm like sure whatever and left. Few hours later I got a call from the assistant saying they made a mistake and that I should have been able to take the shot and asked if I have time to come back and take it. It's now 6pm. FOH with that BS. What kind of medical professionals is this place hiring? Pharmacy school is absolutely hard work, and kudos for finishing it, but you can't be telling patients bs like this and waste their time. You are literally asking me to come back 3 days in a row. You have got to be kidding me. There was barely any apology, didn't offer any incentives or anything. I would advise to stay away from this location for pharmaceutical purposes. It absolutely sucked. Go to another Walgreens. Learn healing touch. Stay hydrated. But avoid this pharmacy.