-
November 2020 by Joanna C.
By far the best place I have been for a blood test. I often have pain and issues with blood tests so I informed Tai it was sometimes difficult when I arrived. He was very professional, kind and did a fabulous job. Got it first go and I honestly didn't even feel the needle go in. Great service and a good facility with plenty of parking. Thank you.
-
August 2019 by Monica S.
I am writing this review in hope that it causes change. This lab offers great and quick service. However, their hormone testing machine has been acting up, sometimes working and sometimes not. I have waited over an hour and then been told they couldn't help me. I have been told they only do STAT hormone testing for cash payments. It is very confusing and the information is all over the place. When you call no one answers and the phone just goes to a voice mail set up prompt. So there is no way to know if they can help you unless you go there and sit. Very disorganized. Please fix your machine and your processes.
-
April 2019 by Aditi Ramesh
I had a very similar experience as one of the reviewers. The Asian guy did the same thing with my 2 year old daughter. He just kept poking around to find the right nerve and said he couldn't draw blood because she is moving around too much (which she obviously was not as my husband was holding her pretty tightly). He told us to go find another lab to get her blood drawn. Most ridiculous experience ever!
-
March 2019 by Tina W.
Ben is really professional. This is my 5th time here. I had super great experience. No pain at all and very fast! Parking is very easy.
-
March 2019 by Jazy He
I would say the most disgusting service i have recived ever in past is in this facility, the laboratory technician/Nurse a fat asian guy was soo soo rude. We went there for my 2 year old son blood tests he took us to the lab and ask me( Father ) to hold my son's hand tight so i did... he inject the syringe and keep moving it in my son's arm like he is playing some kind of game and then said sorry your son is to strong he is moving a lot( which he was not at all) because i have hold his hand tight. He then refused us by saying that i can not draw his blood you need to go somewhere else.
-
January 2019 by Ray B.
Best place to go in the south bay! Fast, efficient, friendly. Have been to quite a few places near my house and this is by far the best. Usually no line.
-
January 2018 by Joel Mansfield
Wow, this place tries hard to squeeze every cent they can from you. I was billed in April 2017 for laboratory services. My insurance negotiated a significant discount ~$83 and I paid the remaining balance ~$18 on time. Sometime around September of the same year I got a bill from them that matched the insurance negotiated discount exactly. Of course, I had to look back at my records to figure that out since I was almost ready to just pay them since it was for something that happened 5 months prior. The thing that got my attention was that I received another bill in October that was identical to the September bill and it did not say I was 30 days late. It said I was current in my payments. I emailed them and received a fairly quick response that said they would send my case to the adjustments department to resolve the problem. The next thing I know in December I received another bill, this time from their "internal collections department (BRLI)" starting I have an unpaid balance that was due immediately! I called them using the phone number for their internal collections department, which happens to be the same number and extension as the normal payment department on previous bills. Apparently the people answering the phone to collect our money can make decisions without manager approval to tell me that they will send out a bill showing a zero balance on my account. How convenient. Anyway I thought I'd share this scam with everyone hoping that if they have a choice that they go with another lab instead of this one.
-
July 2017 by Carrie Awalt
This place was great. I had to come in for a test that required fasting, limited hydration, and three blood draws. I was nervous because I've had lots of trouble with phlebotomists missing my veins even fully hydrated, but the person here was a pro. He figured out what to do to get it right on the first try every time. He also did a really nice job keeping track of the time (which was also important for the test). Even though he was the only one on shift and the place seemed to get busy every time I was due to get a draw, he always remembered to grab me despite all the other patients and distractions. Would definitely go to this lab again.
-
June 2016 by Kenny Truong
Great staff.
-
May 2016 by Abhijeet Bhalerao
Very very slow service. Went on a Saturday and there was no one at the front desk. Waited for 15-20 mins before someone came out. There was just one person working that day!
-
April 2016 by Takyiu Liu
The nurses in my doctor's office could never draw blood properly for my annual blood work (they would poke me 3+ times and still barely have enough blood). So this year I thought I'll ask to draw blood in a bioreference lab instead. The technician here is professional and excellent. I am literally done drawing blood in less than 2 minutes. Bravo.
-
April 2012 by Mr Grim
If your not sure if your lab test will be covered call your insurance. We just know how much your deductible is..
-
December 2011 by Mr Grim
Have your insurance card ready and your Dr order request...