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February 2024 by Tara B.
I have had an account for about a year. Someone put a spy program on my Facebook account and hacked my wells fargo account and charged 380.00. I cancelled my Facebook git a new phone and a new email and wells fargo continued to email my old email regardless of the fact I updated it 5 times. I got 2 more fraud charges and wells fargo closed my account blocking me from recieving my 130.00 credit and my 79.00 credit from tmobile. It is not my fault I got frauded . I think this is the worst bank I've ever dealt with.....
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April 2023 by Stephen C.
Inconsistent with customer service. Some days have been great with speedy, efficient transactions. Then you also get days like today when I waited in line for 15 minutes with no acknowledgment just to break some bills that the ATM wouldn't let me deposit. The sole teller was helping a woman with a transaction. It certainly wasn't her fault, although she apologized to me twice for how much time it took. The teller, however, didn't ask for help despite two customers giving up and leaving the line. He continued to help his customer and make small talk despite the line developing. Other staff members came around, saw the line, but said nothing. The customer was conscientious of how long it was taking and asked; the teller said he was almost done, but it still took another five minutes. It wouldn't been that big of a deal except the delay was getting me close to being late for another appointment. When it was finally my turn, the teller offered no acknowledgment of the delay which I really think he should have. Immediately after getting into the car I tried to call the branch. I called twice and no one picked up. Not happy with today.
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March 2023 by Bev Hearn
Can't believe you are closed on Saturday. The only time I am free to do on site banking!
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February 2023 by Jessie C.
Hello my name is Mr Castillo yesterday at the other branch which I'm going to list a pin on hi the CFO of a federal agency was treated so goofy at a different branch. The reason for this one star review is within the last 10 minutes at this location I came up to the camera outside of Wells Fargo within the last 10 minutes of this post I went to the ATM and I listed the CEO of a federal agency my Superior is Eric Lane he lives in Ventura California and he has a company under Wells Fargo. I'm directly telling you on camera to the corporation of Wells Fargo I am the CFO of a federal agency and what makes the CFO upset makes the CEO of set. Now you'll see on your surveillance cameras at that exact time that I've listed I held up my cellular phone of Samsung Galaxy S10 it showed you that I was directly calling Eric Lane I directly showed you that I left a voicemail I'm directly telling you I ordered him to see all accounts this all started because of the behavior on the Carmen Drive Wells Fargo branch which had listed and another Wells Fargo just yesterday in Ventura. When you think all you have to do is rewind to February 1st between the hours of 9:50 a.m. Carmen Drive and look for my name Mr Castillo the amount of group Behavior has caused me to contact the CEO of a federal agency. Here at Federal agency government agencies and Ventures Government Center in the Ventura Police Department we do not take this lightly. I only ask you as a corporation for me is an individual if you do not think that I'm not currently the CFO of a federal agency I challenge you to look up the Ventura Government Center on the same app that we are talking on now on top of that look at the truck police department the Ventura Police Department BPD BPD BPD, VPD simply asked for men Lopez at the front desk of 1425 Dowell Street Ventura California 93003CFO of Bis-TechMr CastilloCEO of Bis-TechMr Lane E6DonaldTrump2024
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October 2022 by Carlos Mossin
Was asked by a friend to drop off their mortgage payment. Go inside. 4 others in front of me. No worries. As I am being helped by the only teller present, I noticed that the queue behind me has grown to 9 others. A lady with eastern European accent exclaims "Can you get help?? There are 8 windows but only you!" The teller replied "I am the HELP. This is the way WELLS FARGO does it. "Welcome to the AUTOMATION AGE. If you are still using that flip-phone, misplaced your ATMcard, and wish to interact with another human, forget about it!NO SOUP FOR YOU
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August 2022 by Jesse Alapisco
Plan ahead when visiting this branch. It seems that only one teller is scheduled here.
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July 2022 by Kristi H.
Wells Fargo has ONE teller working (and 8 empty/closed teller windows). The line for the teller was an hour long this morning and often it is longer. The manager Maria and her two other employees hanging out in her office laughing were unwilling to help. Both ATMs are often out of service and/or out of cash and don't dispense enough cash for a small business. NO dedicated business teller. High fees for little/no service.
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July 2022 by k h.
Wells Fargo has ONE teller working (and 8 empty/closed teller windows). The line for the teller was an hour long this morning and often it is longer. The manager Maria and her two other employees hanging out in her office laughing were unwilling to help. Both ATMs are often out of service and/or out of cash and don't dispense enough cash for a small business. NO dedicated business teller. High fees for little/no service.
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March 2022 by Bryant Ipatzi
Excellent customer service from the staff of this branch specifically Linda who helped me open a new account. She was extremely friendly and fast to open my account. I highly recommend this branch!
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February 2022 by Rhiannon M.
This location is so convenient for me but the real reason I'm writing this review is to recognize an outstanding team member there named Elena! She always has a smile on her face, even when I witness people in line being rude to her for no reason. She always makes me feel welcome and she's extremely efficient. I had one of the worst days of my life last week and she didn't know it, but her cheerful attitude and kindness brought sunshine my way. Thank you, Elena for your wonderful customer service and commitment. I hope this Wells Fargo branch recognizes how special you are!
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June 2021 by Cailin Carnegie
I have been banking with Wells Fargo for years and I frequent this location. Jorge is usually my go to for any help or questions I might have about my account. He is so friendly and helpful! Truly cares about providing good service and making sure my account needs or concerns are addressed. I am very pleased banking with Wells Fargo and with the staff here at this location.
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March 2021 by Maya Kile
Not ready or aware of the lunar new year. No new bills no red envelopes and rude bank tellers.
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June 2020 by Robin W.
I felt pretty good about banking with WF until I applied for a loan. What an unbelievably massive waste of time. I'm glad my attorney recommended an actual business bank for banking and lending, because I don't think a "high level" customer should be treated the way we were treated. We bring a lot of business to them, and we need our bank to be a partner in our business endeavors. It's not easy to switch to a different bank but will probably have to do it.
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January 2020 by Allyson L.
Felicia Smith is STELLAR!!! After my father's passing it's been nothing short of one mountain climb after the other in dealing with his estate. This was my process ... - I called in to receive guidance on what to do and proceeded accordingly. I filled out all of the forms and had everything notarized when I arrived at a branch. - I visited a branch in Torrance (where they were very polite) but I was told I had the wrong forms on hand after they called in to the Beneficiary Dept. We would've began processing then, however they didn't have any notary on-site to assist with filling out the correct paper work; therefore, the banker there printed off new forms and told me to come back another time. - I don't live near a branch (I reside in Big Bear, CA) so I had to do this during work and my holiday commutes. - After the Christmas holiday, I went to a branch in Camarillo on Carmen where I was given pretty much EVERY EXCUSE in the book NOT to be helped. I took the "hint" and left. - I called the Ponderosa branch where Felicia enthusiastically answered the phone and told me she would make herself available to help if I headed over. THANK YOU! - By then, it was nearer to 2:45PM and without hesitation she began to tackle all things related to the account. She called in to the Beneficiary Dept and began the process with an extraordinary amount of compassion, care and attention to detail. Not only did she print off a new set of the final correct forms (they changed once again) needed, but notarized them, proceeded them and stuck it through until the very end. She even reviewed my business account and found a better service account for me! Seriously, I was blown away by her customer service. I don't know what I would've done without her. Thank you Felicia, I wish you nothing but the absolute best in life because you truly deserve it. Your kind heart, positive attitude and business expertise was a blessing in what has been an otherwise truly difficult time. You're the BEST!!!! 5 Stars all the way!
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August 2019 by Christina S.
I'm definitely a fan of this location. Most of the employees know me and always ask about my family. It's always a quick and easy transaction. I do also appreciate once when I needed a notary, theirs was on vacation so they called the other branches in the area and found one for me and called ahead to let them know I was on my way. Definitely appreciate this extra attention and service.
