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September 2024 by Jerry A
From the front desk to the mechanics...everyone is Top Notch! I've had over 25 mechanics thru the years and Steed is the absolute best!!! Do not hesitate to give them a try. My cars have finally found a home. I can't say enough about them!
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July 2024 by Julian Velasquez
I brought my 2018 manual mustang gt to get my clutch serviced, they ended up scratching my leather drivers seat and refused to take accountability for the damage. The scratch was extremely deep and noticeable but they insisted they use seat covers. I noticed the next day and sent pictures.
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June 2024 by Odezza Javier
Fast and honest service
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June 2024 by JustiN Nichols
I have brought my cars to Steed Auto for over 2 years now and they have done excellent work, it sincerely pains me to write this review for such a great shop.
I brought my car in for an oil change today and for the first time, I dealt with the owner James. He showed me there was an oil leak that needed attention, I was surprised since Steed Auto had just replaced the Head Gasket and Cover on my other car. When James gave me the estimate it was $230 more (for the gasket only) than the recent work the shop performed on my other car. When I questioned the price difference, the owner began to raise his voice and yell and tell me it was the same price. I explained the other service included the gasket cover, and he continued shouting in disagreement. He looked in the system and we saw the price difference. He continued to yell and make up reasons for the difference but it didn't add up. I repeatedly asked him to lower his voice and let him know he needs to stop yelling. I asked him for my car and he said, "good, I would never work on your car again and laughed." He then smiled at the next customer and spent the next 10 minutes kindly speaking to them and joking while I waited for my car.
I am not sure if the owner was having a terrible day or a breakdown, but his hostile behavior should not be directed at customers asking for an explanation of parts and service pricing.
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May 2024 by Inoo Cha
This is one of the best auto repair shops I've been to. They have a solid team & they're all very professional. I've been coming here for 3 years, and I've found that they are the best mechanics compared to others. They have decades of experience (so they know what they're talking about), their service is all about helping their customers & fixing their cars, and they don't overprice their costs. They're pretty complete when it comes to auto repair.
I recently had to replace all my tires & get a wheel alignment. To be honest, I shopped around to try and find a good deal. But after going to multiple shops and getting different experiences first-hand, it was a no-brainer just to get the full service from Steed. The ease of service, honest pricing, & peace of mind I got well-deserves a good review for their business. Thank you!!
My car drives like a dream now too...
Would easily recommend the same service for anyone else?
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March 2024 by Diddy Abdul
Shout out to younger David for helping me out with my alignment on my lowered truck today. This place doesn’t get any better when it comes to honesty and integrity. Everyone working here is so nice. Extremely knowledgeable with cars and very affordable prices. It’s very hard to find good mechanic shops like these. My respect to this shop
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March 2024 by Heather
Super fast, accommodating, and the prices are very reasonable. I have been a customer for over a year and will continue to bring my car here when I need servicing.
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December 2023 by Ken Lee
Dad put diesel in his santa fe by mistake. Called Steed and they broke down possible actions and prices. Had AAA drop off the car and we worked out the whole thing over the phone. Instead of changing more components than necessary, had the gas removed and fuel fiter soaked in regular gas. Picked up the car the next day. Highly recommend if you are in the west Fullerton area!
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December 2023 by Erick Alonso
Amazing customer service! Recently helped out with a flat, Fast & reliable! Will definitely be Coming back for any auto maintenance
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December 2023 by Paul S.
All the positive reviews are on point. Brought in an older family vehicle for an oil change. But knew the car probably needs additional work. They did a thorough inspection and gave a reasonable estimate for recommended repairs as well as rating each repair by how soon it should be addressed.Honest, reliable - great and friendly service.
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December 2023 by Jenny B.
I will review this place as 5 stars. I've had 3 very expensive services here... but nothing has gone wrong after the service. So you probably get what you pay for. There's master mechanics here who are very good at explaining the problem and how they plan to fix it. I could envision what they were gonna do and how they were going to fix it by their hand gestures lol. Other mechanics are cheaper but I've had too many experiences where you have to come back to continue fixing the same problem. These guys identified the problems in one go. Fixed in one trip. They under promise and over deliver. Would say the repair would take 5-7 days and take 3. One of the repairs was just one day. It's easy to park here. You ever go to a mechanic and it's a pain just to drive into their lot because there's so many cars sitting around? That's not the case here. I think cars are in and out of here so quickly, there's no time for cars to sit. But definitely be aware that this is probably a $$$$ mechanic place. There's no such thing as Fast Cheap Good. If it's fast and Cheap it won't be good If it's good and and fast it won't be cheap If it's cheap and good it won't be fast
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November 2023 by _all things boom_
Do not bring your car here for anything. Years ago my father's nissan sentra wld shut off while stopped at a light. This was the closest place one day when it was shutting off repeatedly we cldnt make it home which was 4blocks away. They agreed to check the issue. The sentra had a full tank of gas. They tried to diagnose but apparently didn't have a multi meter to troubleshoot the electrical issue. I wld call every 2 days and same story we can't find the issue. I finally asked ok what has been done to the car and what type of service is chargeable. I stated I wld have the car towed to another shop after anoyher week and this is when they became very nasty. I went to pick up the car which they had out front. It was less than half a tank of gas, I had spare key so I checked before going inside. They way they spoke to me was incredibly rude almost as if I was creating a problem for them. So entitled they seemed. And finally I receive a quote which was insane. I explain that they never did any of this work on the car because I called every 2 days and they had yet to remove sensors or open anything. And when I asked how is it that the car won't start or stay running but more than half a tank of gas is missing an asian guy attempted to belittle me in front of other upset customers. This place is the absolute worse case of mismanagement and un professionals around. Not to mention they were doing some obviously illegal things. I'm surprised they are still in business to be honest. Surprised their shop didn't burn down due to karma. It's wild how some places get away with anything. So we paid the over $1k for their "services" and towed the car straight to the dealer... problem wasn't fixed or diagnosed at all but we paid. Then called bank and put a stop payment. I hope they didn't receive money I was younger only heard we were putting stop payment. Not sure if my parents held strong and went through all the Hassel. I wld have and wld have sued them for converting our car to their lunch ride as we found countless mcdonalds bags and receipts in there from the entire time they had the vehicle in their possession ahich was 2 day short of 2weeks. These guys are a work of art, a true cancer to the auto industry. They shld be ashamed of themselves but they prob sleep great at night next to their hideous wives or boyfriends. Thank you for the life experience. Now if there's a hint of disrespect my business goes elsewhere thank you
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November 2023 by Jenny P.
I have been taking my car to steed for years and years and years!!! They are so reliable. If something needs attention they let me know. They don't do work that they think can wait or isn't necessary. It is sooooo nice to tasks my car into a place where I feel like I can really trust their work. I actually feel grateful that I have a mechanic that I trust. I have referred several others to them as well and they experience the same thing.
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October 2023 by Ki C.
Brought my car in on a Saturday morning, they kept my car till Monday. Monday at 9:32 A.M. they call me saying that they were 95% sure it's the fuse. They said they needed to order the fuses (2) $18.99 so I won't have my car till the end of the day by 5 P.M. or next day Tuesday.Here's the strange part: At 9:32 am John calls me saying he needs to ORDER the fuse and it will probably be ready by end of the day (5 P.M.) since he didn't have fuseAt 10:54 this man already 1. Put the fuse in2. Test drove it 3. Said he broke down 1 block (axel shaft broke)4. Had it towed back to the shop 5. Already giving me a call by 10:54?$18.99 for fuse and they charged me $400 for timing & labor. Only reason I came back was because it was so close to home. My windshield wipers were loose. I think what holds the axle in was worn out so it popped off and that's how it broke it's still weird it didn't break until it got to the shop. They wanted to charge me about $6,240 for a new transmission in August. Gave these guys a $1000 in March for coolant bypass, spark plugs, and coil. And $400 for putting a $18.99 fuse and looking at my car for about and hour & 30 mins on Monday morning. Ridiculous! These guys are rip off. Never coming here again, save your money. Wipers were not like that on Saturday when I dropped off, once I turned on the car it flickered but not like how it did on Monday. Plus you did nothing for $400 $18.99 fuse. You kept my car so $400 doesn't sound so bad when you keep for two days or pushing it to 4.
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September 2023 by Rosario Macias
Excellent customer service very polite
