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September 2023 by Joshua G.
Came into the store today as I was paying cashier Patrick was really helpful today this employee was really nice,respectful and very communicative Patrick helped me save 15$!! Today helping me out with a coupon on me email I didn't even know about definitely deserves a promotion or a raise
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August 2023 by Logan H.
Wow! Stepped into the Vans store at the mall last Friday and was absolutely blown away by the sublime ambiance and top-notch service. The space wasn't jam-packed, allowing for a relaxed shopping vibe. And can we talk about Nolan? A true gem in customer service. Kudos to the entire team for making my day splendid! Will definitely be back."
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May 2023 by Chris JR
Stopped in yesterday evening and I was browsing trying on a jacket. but, found a pair of AWESOME teal chino shorts for $50. Alex who has helped us before She told me they have a fitting room which I never knew that before. I've been shopping there for several years and no one has ever informed me about that. Love Alex's customer service and her kindness!!!Thank you so much!!! ????♥️
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April 2023 by Chris JR Cruz
Stopped in yesterday evening and I was browsing trying on a jacket. but, found a pair of AWESOME teal chino shorts for $50. Alex who has helped us before She told me they have a fitting room which I never knew that before. I've been shopping there for several years and no one has ever informed me about that. Love Alex's customer service and her kindness!!!Thank you so much!!! ????♥️
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March 2023 by Rudy Aguilar
Everyone was really helpful and courteous and found what I looking for
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January 2023 by Mummie B.
Online ordering sucks ass. Doesn't matter if you walk in to place the order or online. Storefronts throw up their hands and pass you to vans website. Which pretty much sux bootyhole. My response to their email Ordering from Vans was a horrible experience. Also, if you (vans) will be having a Vans decided to cancel my original order after FedEx called to confirm shipping address. Vans neglected to contact me the buyer to inform THEY asked FedEx to ship the shoes back. ANNNNND, vans was not planning on returning the fund till I called and made a stink. Instead Vans had me place another order and would credit me... eventually. Think it's been two weeks and still nothing. Best part. Vans are quick to take your funds but slow to replace especially when it's their error. At the end of the day....Never gonna place another online gift order with you shmukatellies. You all drained the life outta me. And the order was a birthday gift. Not sure who Frank F is on your side. But he needs to be checked.
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December 2022 by Jenny S.
So, apparently having a gift receipt and being the original purchaser of vans tennis shoes, does not allow you to return the item to get your money back. This is ridiculous! Every other store will allow you to return items just based on your credit card. Van says they have no technology to be able to look up your purchases from your credit card. This is insane! So if I don't have my original paper receipt, who saves those? You cannot return any items. This is crazy for this day and age. They need to get with the times!
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December 2022 by Stephanie Perez
We came to the Brea location on November 27th to do some shopping. I wanted to be there as soon as they opened. We were welcomed by all the associates who were ready to help. A HUGE THANK YOU to Sophia, Cassie and another girl whose name (maybe Lily) I forgot, sorry. All three girls were Amazing helping not only us with shoe sizes but a bunch of other people. Within 20 minutes being there, it was already super busy. They always had a smile on their face and didn't complain if we kept asking for different shoe sizes or styles. This is my favorite Vans location. Thank you all for what you do, we appreciate you.
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November 2022 by Jake Harvanchik
The staff was friendly and helped me find the right shoe for me. I was happy with my purchase.
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October 2022 by Michael L.
I would like to extend my appreciation for the service provided by the staff at Vans, Brea Mall. They are welcoming, kind, and down-to-earth. Whether you are a customer, or a potential employee there in the future, be prepared to encounter a wonderful store. My experience there was great, and I cannot single anyone out because the staff provides great customer service overall. The workers here will assist you even before you have a question. I wish nothing but the best for Vans at Brea Mall. Best Regards, Michael Lacy
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August 2022 by Kent W.
I really liked this Vans store! The staff was very nice and helpful. They immediately came up to my group and explained all their deals and prices. The staff was constantly readily available and I really liked that. The store was a little cramped and Vans are on the more pricey side as always, but it's a very nice store! I would recommend it for everyone to check out.
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August 2022 by Owen M.
Great Vans location. Like most Vans stores, this store has the perfect amount of staff that are all ready to help you and tell you about the deals. I never have a problem finding staff to help me with anything in a Vans store, and that applies to this location as well. I will admit Vans pricing is definitely not cheap, but I personally love their products and love being in their store. Great job, Vans!
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July 2022 by Janell M.
Kara was so helpful! She helped my stressful shopping trip so much better! I went in looking for a specific shoe, but they did not have it, kara was so helpful and provided me many different options, I ended up liking two pairs she picked for me and I ended up buying both !!! Best interaction I have ever had with an employee?
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January 2022 by Jimmy Torres
In and out. Great service
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January 2022 by Roxana Gutierrez
Such a great store! I rushed in there 5 minutes before closing to grab a jacket. I didn't feel rushed and the employee complemented the choice of jacket I chose. Super nice environment and great employees definitely shopping at this location more often.
