November 2020 by Komal Suryawala
LSince the Covid started, this Brea branch has closed the doors and reduced the staff tremendously. You have to wait over 30 mins each time just to make a simple deposit. They are making the same amount of money as before so don't understand the reason to reduce the staff. Staff seems burned out or is very slow and not to mention rude!! Always makes an excuse that they are short staffed due to Covid and make their customers wait for ever. I am going to finally stop banking with them after so many years. Customer services sucks!!
June 2020 by Rudy S.
Stupid a** Bank wants to cut their hours, and still closed 10 minutes early it's like seriously going to close the doors at 4 on a Friday people working barely getting off of work trying to rush to get there bulshit
May 2020 by Keith C.
A little over a year ago I changed banks from Wells Fargo to U.S. Bank. During that time, I have tried several times to use the location on Central Avenue in Brea. It is very hard for me to try to work with someone when they do not understand customer service. At least 70% of the time that I have tried to do things with this bank I've been confronted with attitude. This morning I attempted to use the bank at 9:15 AM. The markings on the glass door said 9 AM. There were hand printed signs that had a different time but when you were sitting in your car you cannot see the extremely small print of the new hours. Also the drive up window is extremely too tight for my vehicles to pass through and since you cannot go into this branch It really makes doing business here difficult. The Yorba Linda branch is not convenient however the staff there are 100% better in their customer service skills than this branch. I'm done with this location.
April 2020 by Nick P.
Horrible service! Called to get my account # because was filling a application and needed it right than. Was told I'd have to go a branch just to get it. Seems really ridiculous when they could easily verify my information by phone and give the # like other banks do.
September 2019 by Alan Yen
Tried to open a new business account and told me my company in Montclair can't be opened in brea. This is ridiculous and never heard of that. Only 20 miles away
August 2019 by Mary Hammack
Great employees and management!
November 2017 by LOUIE SAPUTO
Great staff and services. Has atm, drive up and plenty of parking. Restrooms in branch.
April 2017 by Hendra Lesmana
Nancy is the best!!! Very helpful and kind.