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September 2023 by Mike N Cookie
My husband and I went to get our passports, we had an appointment and we didn’t wait very long, maybe 15 minutes. Nancy helped us that morning and she was very kind and helpful with our forms and our photos. She made our experience a breeze.Thank you Nancy. We need more people like you ❤️?.
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September 2023 by Brian M.
I dropped off a phone here on July 5 with a representative by the name of Mark. The company that the phone was supposed to go with is claiming they never received the device. I accidentally missed placed the receipt of my drop off which contains the weight of the box which is needed for the dispute. However, I went today to get a receipt and a gentleman by the name of Mark claim that their system is down and won't be running till October 15 the earliest. I advised him that that wasn't mentioned to mention to me at the branch by my house in Anaheim . The only thing that was mentioned was they were not able to pull the receipt there since the transaction wasn't hard there. I feel like I wasn't helped appropriately and I feel like I was lied to. Mark sucks so I got to say I wish I was more helpful people who worked in government.
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August 2023 by Tammie C.
Tell me why this post office is always so RUDE!!!!!! I literally walked in asking for 5 of these... why am I questioned on why I need 5. The young guy with the red vest says I don't think we have that many Such BULL, every station has them. I'm so tired of rude people !!!!! Hire new people. And what's its his business to QUESTION how many I need!!!!! Obviously I NEED 5 !!!!
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June 2023 by Meaghan Smith
No line, helpful employees (thank you Cecily!), well stocked with supplies, plentiful parking—this is the perfect USPS location. It’s been awhile since I’ve been here but glad to see it’s still a great location.
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May 2023 by Annie A.
There are two gentleman here with longer hair and they are soooo friendly and whimsical. I love this post office. The parking kicks ass, getting in and out is easy, it's roomy inside, and the service just is excellent. It's been this way since forever! I choose this USPS over the others because it's the chillest and easiest. And right across the street is a Sprouts and Target and next door is the mall.
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March 2023 by Happiness Always
The passport appointment was taken care of in a very clear, patient, and timely manner. Cheerful and helpful customer service at the counter.
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February 2023 by Lydia R.
I love going to this post office, the service is fast and friendly. I am a seller and I started to go to this post office to send my packages, I always stand in line to make sure my packages are at the right weight. I never had to wait in line for over 30 minutes even on saturdays. So I give this place a thumbs up!
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January 2023 by Gomez R.
Best post office I've been to. positive fast working employees. I love this post office.
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January 2023 by Melanie N.
Not my usual USPS office so I wasn't familiar with where to drop off packages so I got in line. Plenty of parking spaces available. It wasn't too bad around 11am. I liked that they had readily available hand sanitizer on the counter. There were 2 employees behind the counter and they were each helping someone. Luckily the kind lady with the skeleton hair clip was able to help me out after wrapping up with the customer she was helping out. She was efficient and thorough with the whole process. I even had time to buy postcard and forever stamps. I would happily return to this USPS in the future.
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January 2023 by Edward Y.
I'm the first to criticize any govt department, such as the post office. But I have to give props where they are due. This is my go to local office, and the service personnel there are always very efficient and courteous.
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January 2023 by Mike Kearney
Lady with long nails who works the counter here is either rude or poorly trained. She refused to scan a QR code generated for the USPS from eBay to print a shipping label. I've had no issues getting this done (countless times) by other employees at this location. Very disappointed with her service today
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December 2022 by Sherie K.
My trip this time was good. I usually have a pretty pleasant experience at this location--Paula (I think is her name) is always a joy to see and so speedy. I just went in to get some stamps this time and they actually opened about 10 mins early which was nice. Earlier this year I got 2 passports through this office and that was kind of a nightmare. The passport lady can be kind of rude depending on the day you catch her. She told me not to include the full passport application and when I omitted the "instructional page" that she insisted I throw out, I got a call from the government saying they needed that page. So when I went back, she was super irritated and rude and said, "no, they've never don'e that before, they don't need this page, you must have done something else wrong. " So this time I insisted that to keep the page in there and then I received my passport. I had to pay for to ship it again though and it was a headache. All in all, the staff behind the counter is always pleasant and nice, but I'd suggest getting your passport elsewhere.
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December 2022 by Kate L.
Super easy to get in & out. Out of the 3 people working, 2 were super nice & helpful. The 3rd staff wasn't rude but they needed a snack or something.
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November 2022 by Carolina G.
I hate this post office so much, because of them I had to pay double the passport fees since they messed up my original application. It was a big headache and stress for me with a trip coming up and having to spend all that extra money. I paid the original 130$ fee for the passport service, they gave me the wrong application causing my process to be delayed and I payed another 35$ to reship my application. Still not here in time I had to redo my application a 3rd time and pay an extra 95$ on top of having to redo my pictures again costing me another 30$. I don't recommend anyone doing anything here.. not even a simple task. Because of them I had so much stress and anxiety with a little mistake they made. They didn't even take me into the passport room they did my application on the counter which is probably why it was wrong and they had no idea what they were doing.
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September 2022 by Rachel Park
I went to this place for applying my kid’s new passport. I was in a rush but it was hard to find online appointments available on weekends. I called them and found out they are open to walk-in customers for passport even for Saturday. After I arrived and signed up on the waiting list, I waited for 30 min. The processing was quite fast and the staff explained well about what to expect. Overall satisfied.
