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February 2024 by MS.ANGEL ROSALES V.
VERY CLEAN ALWAYS STOCK UP, GOOD CUSTOMER SERVICE.
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February 2024 by Jian Ma
i wanted to rate 0 if there is the choice, i don't know how they communicated each other, the hotel made the decision based on no evidence。 we have all our phone call and voice message histories with front desk saved in my phone but they don't want to listen。 i am really got hurt with the way they treated their royal customer。 i believe someone working in the store made mistakes but the manager didn't want to correct it, so disappointed!
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February 2024 by Isela Cadena
Cara is the best. She always takes care of my girls.
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February 2024 by Jose Quintanilla
The place is very abandoned and desolate.
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January 2024 by Sean Alt
Always loved PetSmart. Good prices. The stock can be hit and miss at times, but it is just down the street and very convenient. The staff is also very friendly, so I enjoy shopping there. I just wish they would take all the merchandise out of the center aisle, because it's like driving on one-way streets, sometimes! LOL.
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January 2024 by show me great stuff
Great service all the way around. Grooming is easy and awesome
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January 2024 by chang kim
Store has almost everything in stock and well organized and friendly helpful employees
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December 2023 by Robert Palmieri
Very well stocked store with great selection of products. Helpful employees in every section who offer to answer your questions and concerns. We visited on a Sunday while an adoption of ? & ? was taking place. Both of our dogs are adopted from shelters, It's got us thinking after seeing all the happy potential pet parents. Please give these pets a chance at a forever home.
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December 2023 by Clarice C
Great place to shop at, but don't order from GrubHub. GrubHub drivers never deliver them and probably just keep them for their own pets. I ordered from GrubHub three times, and never received my merchandises even once, but this PetSmart still issued me a refund. Thanks!
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December 2023 by Carole Ooi
PetSmart has a great variety of pet needs, but we were searching for a type of divider to keep our dog out of the living room. They had gates but not wide enough. The employees were very friendly and the store was clean.
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November 2023 by Christine
There were good and bad aspects to my experience with Petsmart Grooming in Brea. Unfortunately the bad aspects pertained to the reason I was there to begin with. It was unpleasant to watch the way the cat groomer handled an animal with severe anxiety. She seemed more rough in the ways she was handling my cat, than she was trying calm her down and comfort her. The good aspects were 2 grooming associates that I witnessed at work while I was waiting for my appointment. Sara is exceptional in her display of customer service. I watched her multi task between checking dogs in, grooming, and even providing first aid care to a customer who was scratched pretty badly by her own dog. It would have been normal to watch Sara just hand the customer a band aid and send her on her merry way. Sara surprised me when she took the time to help the lady bandage her hand with gauze and band aids, disinfected the counter which the customer used and bled on, and advised the customer to get it checked out at a local urgent care. That is customer service you don’t see very much anymore. The other employee was a young lady named Mallory. I watched as she was grooming a little dog on her table. She seemed gentle and cautious, and seemed to have a way with animals. The little dog ended up looking very cute. I highly recommend Mallory if you need someone to groom your dog.
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October 2023 by Eric “Eric c”
You can also buy hospital-designated dog food, and there are many products.We buy most of our dog supplies here.The staff is friendly and the dog hotel is convenient.In particular, the dog hotel staff are so friendly and attentive.I didn't have a place to leave my dogs, but this is the best place.
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September 2023 by Eric EK (Eric pro)
You can also buy hospital-designated dog food, and there are many products.We buy most of our dog supplies here.The staff is friendly and the dog hotel is convenient.In particular, the dog hotel staff are so friendly and attentive.I didn't have a place to leave my dogs, but this is the best place.
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September 2023 by Car “Clos” pops
Ok so...we bought some fish and the nice girl told us the price, put them in the bag and marked the price on the bag. So we stood in line and when we finally got to the cashier he said "oh this isn't the right prices for these fish" so then he continued to change the prices around and then said "this fish is 4 dollars more, let me go put him back and get you a cheaper fish". Mind you they were all just different kinds of gold fish. Finally after about half hour the transactions were completed. I will say, at least the guy was nice.
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August 2023 by Revi Scratcher
Rude guy at the fish department.. ran to tell me not to stamd on the step stool csuse its for employees only but was no where to be seen when i needed help with fish.. im pretty well known in the fish industry. Take care of your tanks instead of being a prude about stupid litttle things u got sick dying and dead fsh in your tanks.. not hella smart "petsmart"