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December 2023 by Priscilla V.
Holiday Glam is the best! I walk in about 30 minutes early for my appointment because I know the ladies are busy and this way I can take a look around for some holiday shopping. The Makup artist is super friendly and inviting and I show her an instagram video of the look I'm going for and the products I would like. Two focus features are key for me, my eyebrows and skin. She amazing and makes me feel like a princess. Thank you again ladies for reminding me why I love getting my Makup done with Mac Cosmetics. If it's been a while since you spoiled yourself I highly recommend the Brea Mall Mac, this is my 2nd time and it was perfect. New customers I advise going in with just two specific things you want - remember it's not like before when you spent $50-$75 of product and they would do your makeup, now the appointments are 15 minute increments and complimentary but it's obvious we are going to get at least a few products. The primers are gems!
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November 2023 by Jackie Rosales
Nice store and the lovely cashier Lorena was very helpful! She helped find the exact product needed! 10/10 would shop here again
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September 2023 by Juanita E.
Jordan saved my day! He did my bridal makeup in such short notice . He made feel beautiful and look amazing. Great customer service!
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July 2023 by Janine P.
I have been using Mac 's Technakohl Photogravure eyeliner forever,I have purchachased thousands.My daughter is a makeup artist and this eyeliner is an item she restocks.Why would Mac discontinue this shade?This shade was the perfect shade for women who do not want harsh black,but want a dark eyeliner,almost black,but not,giving a rich deep look,minus the cold black look,enhancing all eyecolors,giving a ery youthful appearance for mature women as well,great for the smokey eye look.I would buy 6 to 12 at a time!I have never used any other liner since the day it came out.I am furious ,and Mac made a very bad decion by discontinuing this beautiful shade.The store clerk,told me it was replaced by the Mac Gel Sick that bro",well this Gel eyeliner was the worst ever,my eyes teared,swelled up,and hurt,it was impossible to remove,making my eyes sore and red.I would have kept purchasing my Photogravure eyeliner for life!!I use only Mac Cosmetics, but they are now losing a lifetime customer,I can not trust them to kept the shades I love,so I must go with a company that stays constant. This eyeliner was a huge part of my life,my look and Mac screwed me over!Bring back PHOTOGRAVURE!
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July 2023 by Gerri L.
I've always liked Mac make up just recently. They changed to waterproof eyeliner it's called sick, tat bro gel pencil eyeliner, I was using. MAC TechnaKohl Eye Liner Kajal ~Photogravure, which was great it never flaked,the waterproof eyeliner flakes. If you don't get it all on it once and you try to put some over it it's flakes when you take it off at night with the make up remover it flakes and goes in your eyes. So now I'm gonna give them a bad report for changing the eyeliner they took away the one that I loved, and I have been using for many years now I have to change to someone else that doesn't have the gel pencil.
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April 2023 by Mary K.
Amber was AWESOME! You know she's right where she belongs representing MAC when her makeup is on point! I came in twice and both times she helped me! The second time, I didn't buy anything...just took in my recyclables for a lipstick and lip gloss! She went out of her way to look for the colors that I asked for plus she got me in and out in about 3 mins, such a sweetheart! I usually order my MAC makeup online through their website but it's nice to know that if I'm ever looking to shop around, I can go in and see Amber and she'll be more than happy to help a girl out!
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April 2023 by Annie A.
I really enjoy shopping here. The artists are really chill, always help me with what I need quickly and kindly. I've been shopping at this MAC store for years and it's always been an excellent experience. This store has always been very professional and with easygoing, sincere vibes. Also, they never make me feel badly for not being able to make a purchase or just recycling. I'm totally honest though: I just tell them what I need assistance with and off we go! I usually do my research online to help with my questions, kinda like a homework. It makes knowing what I'm lookin for easier to ask about when requiring help. This time I was recycling and each time, the artists were totally cool with it. Kudos for still staying open amidst NYX and Morphe store closures.
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March 2023 by kristen l.
Came In to turn on my empties. I was scared and nervous because it's feel like common knowledge that the artist don't like to exchange them. But thank God that wasn't the case. Amber was really sweet and grabbed my choices. I decided that I was going to be buy a mineralize powder but didn't know what color. So I asked her to match me. Here's where I got grossed out. She straight up grabbed a sponge (not a brush) and dipped it into product with out sanitizing it first!! Gross. So gross! Not once but twice!!! Ewwww. Decided I would pass on the powders.
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May 2022 by Lex I.
Brea mall sucks now. Open at 11am and closed at 8pm? Just tear the whole mall down already it's dead. Give it up people.
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March 2022 by Kirsten Grotz
It was really easy to call and make an appointment for skin makeup, they’re flexible and also allow walk-ins when they can. The woman helping us found exactly what we wanted, explained how to put it on, asked for preferences, answered all our questions and went above and beyond by helping us check out what we would want to buy for a full look. We ended up spending $350, totally worth it because we got to see how great all products look on and together in a look
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March 2022 by Alyssa R.
today was my first time going into the Mac store in the Brea mall and I have only good things to say! An employee I would like to acknowledge is Lina, she went out of her way to help me decipher lipsticks and was so sweet! she gave lovely customer service and I will surely be coming in again!
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February 2022 by Karla C.
Daphne (store Manager) is straight out rude. I purchased 2 lipsticks from her during end of November promotion and I clearly said they were Xmas gifts. As planned I gave them to my daughters for Xmas and one lipstick started leaking and made a mess inside her $400 purse. I called to inform Daphne and all I got from her was "oh well our 30 day policy is clear and you are past 30 days". This is so extremely wrong, knowing that the 30 day would expire before I even gave them the gift as I mentioned multiple times I was shopping for Xmas gifts for my girls. Anyhow I do not recommend MAC lipsticks as this is my 3rd defective lipstick (1 was dry & bulky, 2nd was leaking, 3rd had major leaking issues). Anyhow, I can understand policy but there is no need for rudeness, nonetheless supporting a business that can care less of my concerns and greater cost damages done by their product. $35 not worth the cost or hassle.
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January 2022 by Cindy Q.
One star because the cosmetics are very good .. A - * for the staff .. Absolutely rude people. My niece went into the store to exchange something that was recommended by the employee and they wouldn't do it, they said they use to when the previous Manager worked there . I did not understand that one!
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December 2021 by Yicell A.
They get one star and this location doesn't even deserve one. Going into the store and having an employee look directly at you and not acknowledge you is the worst! I understand it is a busy time of year so everyone needs assistance. Also waiting in line to pull someone else behind me an opening to help thatcustomer check out first and have me waiting some more!I dont know what kind of training or customer assistance is done here. Clearly they need training
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September 2021 by Sudheshna M.
Ashley U did my makeup for a "WOW in 15 minute" session. She was great and explained what she was doing/products she was using without pressuring us to buy the merchandise. Great fun experience!
