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February 2024 by Thomas Belligan
I want to say that Danieli gave me superior, outstanding, second to none service. If I ran a company I'd double whatever she is making. Thank you thank you thank you ??
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February 2024 by Alejandro Valdivia
Awesome customer service. Great place to ship, print, and get help on cool projects. James was very helpful.
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December 2023 by Ashish Tiwari
Indeed the negative reviews of this fedex center are correct, and the mask man is rude ?
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November 2023 by Becca
Had a great experience here thanks to Joel! I had last-minute printing needed for a work event and when I came in tonight, they were so busy they didn’t think they would be able to get it done in time, but he came through and I am so grateful. Also, my prints turned out great.
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November 2023 by Denver Dingle
Jose the store manager helped me out and got me in and out of the store within 6 minutes. It was my first time shipping clothing and he immediately got the correct packaging and I told him that I needed it delivered asap. He packed and labeled my package fast and I was on my way. Thank you Jose.
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November 2023 by David VH
Machines down, employees completely unable to deal. It took more than an hour to send a mailer. Given wrong info about delivery times. USPS would have been a much better choice for delivery time, and customer service.
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October 2023 by Nancy D.
Your Brea location is outstanding and convenient. Martin was especially helpful and courteous & efficient while helping multiple people before closing. Please continue the great services provided at this location. Thank you.
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July 2023 by Jess
This is the closest location to where I live now and it's great! I come here often to print various things for my business and staff is always friendly. I usually pickup online orders, but when I printed myself with my own vinyl paper, they showed me how to use the printer and where to load my paper.
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July 2023 by Gordon Y.
I visited the FedEx Office and Print Shop in Brea, California for the first time as I usually visit their location in Covina. Immediately after walking in, Danieli asked if I needed any help and without hesitation she helped me with two (2) print jobs I needed!!! I actually went to print one item but she was so fast with her help that I was able to get everything done right there and then!!! Sarah also assisted without having to be asked for her help!!! This is a perfect example of great customer service!!! I told Danieli and Sarah they were my "Angels" for the day!!! If you need any printing help, the staff here is amazing and you'll have a great experience too!!! Thanks again for everything Danieli and Sarah!!!
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June 2023 by Brian M.
Shout out this location specifically for not only shipping my stuff next day to a location further away from the destination but also losing it the next day and then giving me the run around about getting reimbursed 5 months later no response and my "case" was closed multiple times in the process
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May 2023 by David J.
Do not go to this location! I gave them several chances since it is the closest location to my house but every single time, they not only succeed to disappoint but they will find a way to offend you and ruin your day. What makes this place the worst Fedex is the employees that work here. I can't say that everyone here is horrible but trust me, almost all of them are amazingly skilled in being rude and providing the worst customer service. There are two people at the store that deserve the utmost recognition for being the rudest employees of the month: Lucy and the Asian guy with glasses (could not get his name). The management at this location needs to wake up and realize the fact that their employees are not properly trained, and moreover, that these employees are ruining the business for the company as a whole. I will never go this location again.
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April 2023 by Mike M.
I went in with a retrieval code to print pdf documents I had emailed to the print and go email address for self service printing, as I always do. When I entered the retrieval code, the display showed an error. I tried again, same result. I told the front desk, the Hispanic female tried the retrieval code behind the counter it worked. She told me she could print it for me but with the added $2.50 service charge because 'I was slowing down the work flow". I asked her why I should pay the service charge if the self copy machine is at fault. She asked another employee and he gave her the standard policy for when the self copy machine does not work. I very politely asked her how many total pages in the 14 document pdf attachments, she protested under her breath. This is very easy to do, requiring only to open page 1 of each of the 14 document, look at the footer, and tally up the total page count . The male store manager had about as little customer service ethics as his employee, telling me I was interrupting his day, he had things to do. I eventually got what I came for, hardcopies of the 14 documents, but I don't ever plan to go back to this location. I hope regional managers will take time to understand what the problems are at this location, and offer solutions. I've used FedEx Office since they purchased Kinkos, from Escondido, CA to San Bernardino and beyond. Try PostNet printing in Diamond Bar.
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March 2023 by Paul H.
They are every through with helping their clients.Every questions I asked, they answered it with friendly gestures.
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February 2023 by Lisa C.
This FedEx office is very clean and the staff are very helpful and super friendly. When I called yesterday about some questions the customer service rep was amazing. Not too far from my house and definitely excellent customer service.
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February 2023 by Logan Dumont
My wife went into to print a few things and was met with an extremely rude and miserable staff. According to the reviews this isn’t the first time this store has had rude staff talking to customers. Fed Ex needs to clean house.
