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April 2023 by Ramon Cisneros
The future of baking, no people are needed to run this thing other than the ATM maintainer.
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November 2022 by Priscilla G.
This branch sucks! They profile you, I been discriminated here repeatedly, and by upper management! I'm closing all my dealing here, no wonder why it's always empty, though they make you wait wait wait, take your business to another branch.
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November 2022 by Priscilla V.
Terrible service. Stood in line for my appointment for 30 min and no one helped so I left.
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October 2022 by Jacob P.
I tried calling to ask a simple question, however after 12 rings, the automated person says everybody is busy and cannot answer my call. Now I know why I bank at a Credit Union. No lines, friendly tellers , and easy to get to and get my stuff done
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October 2022 by T. Z.
Worst bank ever!!! Would give izero stars. Be prepared to wait 1/2 hour. Only have 1 or 2 tellers. Its Friday 12 16 pm and only 1ailer!!
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September 2022 by Siarhei Semashka
Room 1 - AC doesn't work.
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May 2022 by Johnny K.
All of their ATMs contactless feature don't work! Get with the technology! SMH Some people like me don't carry cards and have everything on the phone.
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January 2022 by Alma O.
I had Bank of America in the past. Thought I would get an account with B of A because they are everywhere, and I am all about convenience. Walked into B of A in Brea (Imperial Highway) because I had to resolve an issue with my account. The teller called me over-when I walked to window, he was on his Apple phone. He directed me to branch manager and a female manager- walked over to them and began to explained what I was there for. They both were extremely rude as I was explaining my situation. She just walked away; he began to carry a conversation with another teller without excusing himself. I had to, then, re-explain my situation. He was rude and short. I asked for corporate's number. Close my 1-week old account and walked over to Wells Fargo! Oh! Bank manager, Alejandro Gutierrez, just told me that they do not even look at Yelp... Screw you, Alejandro!
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January 2022 by Julieana S.
The individual Alex at the Brea Bank of America is very rude and condescending. I have been with Bank of America since my first car purchase age 18, first mortgage age 27, Heloc for home remodel on my latest home purchase, have checking accounts personal and business and credit cards. I usually bank at the Chino Hills Branch or Anaheim Hills branch and they are so knowledgeable, helpful and respectful. Alex is a liability to Bank of Americas reputation. I was surprised to see such a low class individual as this working at a reputable bank as Bank of America.
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November 2021 by Sarah W.
I have had it with Alejandro or Alex, I have two business accounts and a personal accounts. I've banked with bofa for over 30 years and I'm ready to close all my accounts due to him. He's rude and disrespectful. He clearly was absent on customer service training day. I'll be complaining to corporate head quarters soon and if they do nothing, see you later bank on America.
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September 2021 by Staci L.
BankofAmerica has not helped me after my account was hacked. BankofAmerica in Brea Ca specifically. Not okay. No response zero protection no assistance. Money's not safe. Please be aware when using atms. Even the drivethru. Did not have a good feeling about withdrawing almost like being watched then ended up getting declined. money was taken was not me. Terrible feeling. Unsafe&shady vibes
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August 2021 by Rosealina M.
Rosealina MedinaH-- 1d Who is it B of A or mr.flores ganga that ripped me off from an ATM machine in Brea CA without me or my card? If it wasn't b of a who ever it is is good your branch should be embarrassed or investigated for fraud? Otherwise the low life's have gotten smarter then your fraud prevention classes if your even still training for these types of suspicious activities or has FDIC got you covered even if the bank don't it's customer? And the cameras? This shits a joke no edd since 3/2021 cause of which piece of s*** mfs?
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July 2021 by Christi B.
Bank of America is the worst Bank to be open. The wait is ridiculous!!!!!! They only have 2 tellers working and it takes about 45 mins just to have someone help you. If it wasn't for an account I can not change I would NOT do ANY business with Bank of America ever
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July 2021 by Soccerfan L.
Bank of amaerica shot down my online banking for no reason. When I did online transfer, they frozed my account and didn't let me know. I thought transfer was success untill I found out. They did that without checking on me, without aske me or notify me. I have been contact BOA for more tha 6 months, they could not resolve their mistake.
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May 2021 by Sophia W.
Super rude staffs! Especially Sergio. He literally looked down on us and gave us an attitude the entire time. I work in customer service. It's not hard to explain to us nicely what we need to complete the process easier rather than condescendingly throwing us back our cards and told us to come back when we have everything ready. If we know everything we wouldn't need your help do we? Seriously, I been a BOA customer for many years, I know there are better BOA locations out there!