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September 2024 by Roxanne Roundtree
This towing company is absolutely wonderful. The had a quick response and were very clear in their timing and rates and what to expect. Even as I was being towed I observed the clarity they were providing to other people in line to be towed about the anticipated timing and were so considerate of their time and needs. The price of the tow was the best I could find after calling around the entire mountain and getting quotes. David, our driver, was amazing!!!!! He was so helpful and professional and even tried jumping the car to see if he could save us time and money and out of Genuine care to try and do what was best by everyone in queue to be towed. I could tell he genuinely cared to help us and we had such good conversation on the way home. He is super comfortable to be around and had such interesting insightful things to contribute in conversation. It really made me see the bright side of a bad situation and really made my day. I've got A performance's business card in my wallet for keeps. Thanks guys
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August 2024 by Michael Baffa
An excellent experience. I needed to tow my Tacoma down to a repair shop in Highland. David at A-Performance Towing did an excellent job. Took time to load my truck safely and with care. His experience showed, a true professional. Definitely use this company.
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July 2024 by Erick Molinar
Joe, beyond amazing with providing an emergency service for my family and I. Thank you for getting us off the road and our vehicle safe.
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July 2024 by Candice Smith
I can be more of a raving fan of A Performance Towing. Found them originally through AAA but Pat has been the past two weeks to replace two different car batteries. Then today he towed my Maserati to a local shop to have a tire repaired. Always above and beyond for customer service and speedy response. Thanks :) Candice
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June 2024 by Brittany Gobble
Triple a thank you so much
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June 2024 by Laura B
We had our car towed after hitting a pothole and getting a tire blowout on vacation. With no tires available nearby for days, we towed to San Diego County using AAA and A performance towing. David arrived promptly (within minutes of my call) and safely transported our car on a flatbed and dropped it off and installed the donut tire se we can take it for replacement when the tire arrives.
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April 2024 by liz brooks
Very helpful company when I got our rental car stuck in the snow! Much appreciated.
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April 2024 by Erick Yanez
Joey was a great help. Got stuck in the icy snow, was here fast and had an expedient experience with getting pulled out. Thank you Joey!
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March 2024 by Eric
Towing a disabled person's car during a snowstorm then lying about police ordering the tow. In their defense it was a placard not a plate and the windshield had snow on it. Vehicle was parallel parked half on driveway/ private property half in street. Plow was able to clear no problem as he passed many times while I was parking. When the vehicle was towed, I called a few tow companies and none had my car, so I called sheriff's office to see if they had maybe towed it. Sheriff said they do not tow vehicles in snowstorms so they dispatched an officer to my house thinking it was stolen. I confirmed with local dispatch, CHP and San Bernardino Sheriff and they were certain they had no units in the area ordering vehicles towed. However when I picked up, A Performance claimed "the sheriff ordered the tow." I don't doubt this company contracts with the city however that statement was an outright lie and the cause of this review. I am cool with companies abusing city contracts (and actually applaud them profiting off of the ignorance of local municipalities) but lying about the police ordering the tow.... not cool.
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March 2024 by Damion Pallasch
My Experience with AAA is usually great, but this time it was outstanding. We were stuck in Big Bear lake CA with a bad tire situation. I was thinking because it was a small town and on a Friday that it would take at least an hour for help to arrive. But instead "Patrick Gonzalez" from "A performance Towing" called me on my cell phone within 10 minutes and arrived 5 minutes later. I know this obviously is not always the case but it was impressive nonetheless. We were parked in a bad spot on the road and as soon as "Patrick" arrived he maneuvered his tow truck the same way fire fighters do to keep traffic running smoothly but also provide maximum protection to the people they are attending too. ~Maybe this is standard protocol, but to me, it demonstrated a high level of intuitive skill and experience. It was clear Patrick knew what he was doing by making safety his 1st priority. Alex was also very friendly, cordial and extremely professional. He knew exactly how to fix our problem and get us back on the road again. It was a pleasure working with him. I hope everyone that gets stuck in Big Bear is fortunate enough to have "Patrick" from "A performance Towing" come to the rescue. Exceptional customer service!
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March 2024 by Ryan Westerlink
Went up to Big Bear for the weekend, and of course we started having car troubles. It happens every time we go up. Thank God it was only a battery this time. I am my own mechanic on all our vehicles. Was very skeptical on using our AAA battery service. Being away from home with no tools or second vehicle to go get parts it left me with no choice. Patrick from A Performance Towing, contacted me after my call with AAA. He was polite and courteous on the phone, and I explained to him we were at a AirBnb and that we needed to leave at a specific time. He showed up when he said he would, and knew exactly how to change our battery without guessing. I ha e not had any good experiences with tow yards and their backyard mechanics, but can completely ensure you all that these guys are professionals. Patrick is the man!
Ryan
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February 2024 by Chris Brown
The only tow company to work with in Big Bear area! Responsive, friendly and great attitudes!
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February 2024 by Beca
I was in a tough situation with it being a Sunday and a storm rolling in. David was quick to respond and was helpful in providing a solution for me to leave my car in the lot overnight and have it towed out from that location the next day.
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February 2024 by Cindy Camara
Kevin was helpful, personable, and right on time. We appreciated his professional advice and assistance..
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February 2024 by Kacy Barlow
Excellent Kevin and I forgot the name of the other guy helped big time with my car. Was stuck for awhile in the snow and they came to the rescue. Now I won’t die from frostbite. Would definitely recommend
