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September 2024 by Nizar S.
Staff is just uncaring and irresponsible. Tried to take my daughter there because she had an ear infection. I CALLED AHEAD to see if they would take Blue Shield and the girl working the phone said “Yes we do, come on down”. When I got there she said oh sorry but we don’t take HMO .. see your insurance is HMO” … I’m like ?? But the person never asked, I remarked. She said “ well, I always check and you should’ve been asked” I looked at the other two ladies and they wouldn’t make eye contact ?
What a waste of time. Check other places for better service and health care.
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August 2024 by Norman Pettit
I have been a patient of Dr. Sewell since before he opened VCC. I followed him here because of his professionalism and skills. His staff, PAs and other MDs have all shown the same high level of expertise and care. I come here for annual check ups and anytime I need urgent care. I recommend this practice for your health care needs.
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August 2024 by Ashley Anderson-Browning
DO NOT use this urgent care. Negative stars if I could.
First time I came here they misdiagnosed a staph infection, blowing me off when questioning if staph was a possibility after coming home from Disneyland. Took their recommended meds which did nothing to heal it. It got much worse and spread from my elbow to my knee. 2 weeks later I had a doctor's appointment with my primary and he couldn't believe they didn’t recognize a staph infection. It was clear as day, and not because it was worse, my primary recognized it as a staph infection even from the progression pictures I showed the urgent care. It immediately started getting better with the right medications.
Second time I came in with swallowing and breathing discomfort. They wrote me off as anxiety, told me I should learn breathing exercises. They didn't even touch my neck or examine me. The only other alternative brought up by the nurse was throat cancer, which she dismissed me as too young to have. So why bring it up and create more anxiety if you're so sure this is "in my head?". Come to find out later that TMJ was a factor, as well as having rock hard muscle tension from the top of my neck down to my shoulders. Not that they would know, since they didn't examine anything and lectured me about anxiety instead.
Point being, DO NOT trust this clinic. They don't know what they're doing, they're dismissive, and you'll certainly end up spending more money elsewhere when the problem doesn't resolve.
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August 2024 by J. Wood
Do NOT go here. I jacked up my knee and paid them a visit on a Saturday. I was told by a very young doctor that she could "give me" a better brace. Then, I was told that I wasn't actually being given a knee brace. They up-sold me because I showed up already with a knee brace. Then, I was told my insurance would pay for it. That was a lie because they covered exactly 0% (and it broke on day 3, but costs over $600). Then, I was told I needed an x-ray before I could get an MRI covered by my insurance. ANOTHER lie. After talking with my insurance, they apologized on behalf of this office because of the misinformation. I paid $800 out of pocket and still have no clue what's wrong with my knee. It's unfathomable how I can be lied to straight to my face multiple times. This is a sleazy sales office, not an actual doctor's office.
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August 2024 by Melissa Lien
Don't get seen by Bailey Murphy!! I knew exactly what I had and all she wanted to do was run more tests and charge me more money. She didn't even check anything out. It's like she thought I was lying. Then when I asked for a doctor's note to be excused from work so I can rest she didn't even do that. There are better doctors there who care and will write you an excused note.
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August 2024 by Cody Lewald
Told me to come in for an X-ray but when I got there was told they weren't there and to come another day
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August 2024 by raiders daddy raiders dad
Not sure why the reviews were so low. To be honest, I was rather impressed. The staff there was beyond courteous and kind and went out of their way to make me and my stepdaughter feel very comfortable. Would definitely return. They also handled the issue that I had very well and got it handled fast. Definitely worth five stars. Very family friendly atmosphere!
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July 2024 by Michael Galpert
Came in for a tick bite and everyone was so professional and efficient and reassuring.
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June 2024 by Meleesa Pellerino
I'm so thankful for Vista Complete Care! I've been with them since 2020 and they've been amazing! ? The office staff, PA's and Doctor's are on top of things and always doing the best they can to be aware of everyone they see and their issues. The staff stays in touch with the patients and actually calls you to let you know what's going on. They're just great!
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May 2024 by Caleb Longest
All of the staff were very nice and helpful. There were 5 others in front of me, and I still got seen and received help within an hour! Better than the other urgent care in Auburn.
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April 2024 by Bonnie Klein
Vista Complete Care and Dr. Sewell and Dr. Marler have cared for my husband and me for years. I am so grateful for their brilliant Curbside Care with no appointment needed. I can be in the office without being infected by a person who is sick. I also can get immediate care without infecting anyone when I’m sick.
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April 2024 by Jamie Jones
Trish is INCREDIBLE and I was so lucky to find her as my Practitioner! She took my concerns seriously about a tightness in my breast at 36 years old, and referred me for further testing. She kept advocating for me and thanks to her, I was diagnosed at an early stage with breast cancer. She has followed me throughout my treatments, checked in on me, expressed genuine concern for my well-being, and always made me feel in charge of my care. She has a calm demeanor but deeply cares for her patients. I feel so lucky to have found her, and have referred many of my family and friends, who also are very happy with her.
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December 2023 by John
Polite, friendly place to receive care.
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October 2023 by Leah Ducharme
Do you guys have to harass our elderly population by shaming and embarrassing them about late bills in front of the whole waiting room? Then refuse care to them. This is two seperate times we have witnessed this. Not to mention this place is a literal dump. Filthy.
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September 2023 by Kylie Morgan
Elisha at the front desk has been unhelpful and rude every time we call or go in. Would put 0 stars if possible.
