“Went in person today to take off a line. Kay, an employee, went above and beyond to help me in a way that would least impact my credit score. I always appreciate when service workers help out even when it doesn’t directly impact their commission. Give this guy a raise”
“the whole team at this location is the ONLY reason ive returned to AT&T for my cellular service. outstanding customer service skills. 10/5 stars still would not be enough.”
“A couple of days ago we talked to Lilly & Kevin about different plans (very friendly and customer-focused) and decided to go with T-Mobile. Today we went in the store and Wayne took care of us. He made sure that everything worked. He answered our questions very patiently, even synced the new {FREE!} phones with our old phones. We kept our phone numbers as well and once we left the store we could immediately use the new phones flawlessly. Amazing service and truly outstanding customer service! Thank you!”
“I've enjoyed Metro by T-Mobile service for a number of years now and I wouldn't even think I'm switching because it's the best bang for your buck.... they offer a great service to the community and those will ask you don't want to have a regular type account.... prepaid or pay as you go works well for me... if you like prepaid then this is the place they have the best offer of any cell phone company that I have researched”
“Verizon as a whole could have been much better. There was never (not once) a manager in the store, and although we were promised by Verizon more than once that the store manager would contact us, no manager ever called. What could’ve made my experience better is if Lacey was the manager, seeing as she was the only one showing up and not only doing her job, but doing it so well that she made a 2 hour store wait actually tolerable (for every customer waiting there). She made the old timers feel confident instead of discouraged and out of touch, and she multitasked like I’ve never seen. Lacey is a gem and Verizon is lucky to have her. How she is not receiving a manager salary for doing manager work and literally running that store is beyond me. We just switched to Verizon and had a pretty terrible experience from the beginning. If it wasn’t for Lacey, we would’ve 100% already left, as would most of the angry customers she had to deal with in the 4-5 times we’ve been in her store to deal with Verizon issues. That girl is a rockstar and she’s single handedly saving your customers. Encourage your employees to be more like Lacey and give that girl a raise!”
“The staff are always super helpful. If you cant find something they can use their scanner to look it up and a light will flash next to the item for ease of location. One of the coolest ways to track inventory ever.”
“I was in a bit of a hurry and I couldnt find what I was looking for....Lauren was a great help for me today in directing myself and other customers in the grocery area. Thanks Lauren. Keep up the good work!”
Mobile Phones
Mobile Phones
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Mobile Phones
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Mobile Phones
Mobile Phones
“Our service rep, Milo, is a rockstar! I also heard some conversations on others being serviced and they were all professional and unbelievably knowledgeable! Not going to a different store location ever!”