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November 2023 by Christy Brower
Brianna was so knowledgeable and provided us with excellent customer service. She asked if we had any questions or concerns a couple times during the purchase, but we didn’t because she had already answered all of them! There was a great selection of mattresses to choose from. We were looking for a new Queen mattress for our guest room as well as a new Cal King mattress for ourselves. Brianna made our shopping experience very pleasant. No pressure just great customer service!
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November 2023 by Michaela Potts
I went in today needing a new mattress. Mine got destroyed from a roof leak over the last week and I was in desperate need. The girl who helped me was AMAZING! I feel terrible that I don’t remember her name. She was unbelievably kind and caring and made it such a personal experience. I never would’ve thought going to a mattress store could be such a wonderful experience but she proved me wrong! She made sure I got what I needed at an affordable price and that I was taken care of. Not only an amazing employee but an amazing person with a beautiful heart. I don’t even have words to describe. Thank you so very much for your help! I will come here every time I need a mattress.
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November 2023 by Skywatcher
Our salesperson KD is friendly and kind. She possesses a large volume of detailed knowledge about the products the company sells. She is also knowledgeable about deals and reduced prices the company offers. We felt comfortable with her and she didn't attempt to sell us something that wouldn't work for us. She listened to us. She knows the business and is good at her job. Thank you KD for spending so much time with us and for being patient with your customers. We appreciate you! C&J
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November 2023 by Amber Dietrich
My husband and I worked with Keri, she was so nice and patient. Answered any and all questions. Was professional and fun to work with. We’d both recommend working with her to anyone looking to purchase a bed.
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October 2023 by TK Fitz
I always buy from Kari. She is so true to her talent of finding the best bed, frame and base that fits me. I’ve purchase a king with adjustable frame from her and then came back and bought a mattress for my mom. My mom had some specific challenges that was difficult to approach, but Kari did what she does best and was perfect. We got the best quality at the best price. Only Keri forever. The best ?
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October 2023 by Jill “Jillzaster” Kawakami
Keri was super friendly, knowledgeable, and most importantly, understanding of our timetable for a purchase. She wasn't too pushy about making a sale right then and there but still gave us plenty of information and a quote to help inform our purchase. In a few weeks, when my partner and I are ready to make our final mattress selection, we'll be heading down to this location, and hopefully, Keri will be our sales representative!
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October 2023 by Karen Wright
Brianna saved the day…and all of my nights! She was patient, professional, knowledgeable and diplomatic. She is amazing. She steered me in the right direction and was honest but encouraged me to take time and feel the differences in each mattress she had helped me to narrow down to. I recommend the Auburn store, but mostly, I highly recommend Brianna!
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October 2023 by Madison Reischl
My family and I have purchased several mattresses from Madisen over the years. Excellent experience every time. She is friendly, knowledgeable, helpful, and helps us find exactly what we need every visit. Her store is well maintained; clean and organized. I recommend her to everyone I know who is in the market for a mattress!
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September 2023 by Y B
Hands down the best mattress shopping experience we’ve had! Eric was a great listener and an outstanding consultant. He was very patient, very thoughtful, and knows the products very well. Based on my 90- year-old mother’s directional needs and spine disorder, Eric recommended a mattress that provides amazing support and pain relief. We are really grateful. Thank you!
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August 2023 by Lesley Hunter
Great experience while we are going through a challenging time with my brother who lost everything due to the wildfire in Montana. Dale was great to work with!My brother is a disabled veteran. He lost everything in a fire. We asked if there were any discounts but unfortunately stray your company doesn’t offer them.You might consider this moving forward. Beds are very expensive. Especially for a vet in a fixed disability income.
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August 2023 by Glenna Bowery
Kerri greeted me with a very warm welcome. I had picked out online the mattresses I was interested in and she showed me those and did not try to up sell me. She was informative and asked questions to be sure I was getting the right bed for my budget. Great experience.
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August 2023 by C Schmidt
Wonderful experience with Kari Davis at the Auburn location. She listened to exactly what we were looking for. Showed us multiple options. She knew the products well and ordered for us. We were in and out in no time. Great deal! Thank you
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July 2023 by Josh Andrews
Went in today to upgrade one of my kids beds. Keri helped us out and got us a great bed at a great price! Good, friendly customer service.We were in and out in about 30 minutes.Free delivery!
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July 2023 by Teri Rowland
Theresa was super friendly and extremely helpful. I wanted to buy the same bed for my mom that I had previously purchased a year ago for an Airbnb (I get great reviews for my beds—I have 2). She looked up my information and helped me find the exact bed. It went very smoothly. The bed was in stock so I could take it with me. She even helped me load it into my car. I’ve been very happy with the service I’ve gotten at this store. I won’t be buying beds anywhere else and would definitely recommend you to a friend.
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July 2023 by Karen Martin
My husband and I were first time mattress shoppers and had no idea what to to look for when buying one. Keri was so helpful explaining the different types of mattresses and giving us helpful tips which firmness of mattress would give us a more comfortable night sleep. We even got lie down on various ones to test them out for comfort. We just received our mattress yesterday and we are very happy with our purchase. We would definitely go back to mattress firm for any future mattress needs.?
