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August 2023 by Cindy Mo
probably the worst customer service ever in banking district!! i called the branch over the phone. the lady told me i called the wrong branch before i disclosure any personal info. seriously?? ridiculous! very rude and this is unacceptable.
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August 2023 by Sin D
probably the worst customer service ever in banking district!! i called the branch over the phone. the lady told me i called the wrong branch before i disclosure any personal info. seriously?? ridiculous! very rude and this is unacceptable.
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June 2021 by Teresa L.
Been standing at the bank inside the ranch99 market for a while, no one was acknowledged. One lady with glasses was there and pretended didn't see me. Worst customer service ever! Has to walk to the other EWB in the same plaza instead!
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May 2021 by Zijun Situ
To follow
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April 2021 by Cynthia Lopez
Nice employees. Little pregnant lady. So nice
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November 2020 by Joe G.
If you want a bank that can't calculate their loans, screw up numbers and doesn't take responsibility this is the place to go. Now I'm stuck paying extension penalty for their own mistakes.
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March 2020 by XX L
Clerk is friendly
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April 2019 by Yunpeng Sun
They are associated with the branch in the same plaza. Awesome people working there. I always feel comfortable and warm when I go east West Bank for business. I know that some bank's service can be mean and horrible but not these two east West Bank in Artisia, CA !!!
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February 2019 by Grace T.
I'm sorry it took me so long to rate but I had to because my every experience with this bank has been horrible but Thanks to Sammie Xue Customer Service Rep. and Jack Zheng Assistant Manager I had a change of heart They have absolutely thee BEST CUSTOMER SERVICE SKILLS and VERY HELPFUL and made my experience great I was close to having to wait for the following day to cash my check but they did all they could to make the process quicker , for once entering this back I didn't feel like a criminal like ALL other visits.. Thank you Sammie and Jack you guys are awesome I would definitely drive that far again if I had to ...
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October 2018 by Krishna Singh
Very bad customer services. Very rude staff specially the lady on the extreme right.
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April 2018 by Jonathon H.
Awesome service, friendly and quick process. The manager is seasoned and can trouble-shoot just about any banking issues one can have. Mandarin- Chinese, Cantonese, or English. This branch is always there to help.
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March 2018 by Phoebe L.
Slow service, horrible attitude, stuff unfamiliar with the work, having trouble explaining things that are not complicated, wish that I could give a zero star.
