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May 2024 by Sharon Simmons
Great people! Good banking... Early payday with established checking accounts./ Direct deposit. as well... Loan opportunities, flex loan deposited directly into your account when you're short on cash..no interest charge... easy peazy!! wire transfers available with Zelle... This is just a little bit of information..as to what is available from Wells Fargo basic checking account...I've been treated right by Wells Fargo.. without complaints ... Good experience ?
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January 2024 by Christel C.
I have one day off each week. I went to Wells Fargo Arcata that day, only to be told I'd need to make an appointment to open an account. I was crestfallen and so the clerk told me I could just open an account online. So I tried that, but the bot informed me there was a problem verifying my identity and I'd have to go in. I dutifully made an appointment online, but b/c of my schedule it was two weeks away. Then I got an email from WF informing me about the types of ID I'd need to bring. The normal picture ID of course, and then this: "Secondary forms of identification must be issued by a recognized business, education institution, or government agency. It must also be signed, include a photograph, and match the name on your primary form of identification." Huh? Like a work/school/government badge as well as my ID? Or a letter? But what kind of letter has a picture? Not wanting to waste even more of my time I decided to call the Arcata branch to get some clarification. After ten (!) phone calls in which the phone was never answered I wound up talking to the 1-800 people. They also tried to call the Arcata branch with no success. They also couldn't decipher the email instructions. Currently feeling like WF doesn't want my business. Thinking I'll cancel my appointment and go with an online bank or a local credit union, where I'm treated like an actual valued customer. I expect BS from a corporate behemoth but the small town atmosphere of Arcata should have counteracted that. Disappointed.
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September 2023 by Shawn K.
Ruben is great at the counter and very helpful. Hope he becomes a Wall Street millionaire one day
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August 2023 by Miyiosha “Ms Bossy” Aubrey
Very nice staff always helpful
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July 2023 by Franz Wagner
Helpful and friendly.
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May 2023 by Randy Dresdner
Horrible experience. Walked in the place was empty. One teller. I was there to deposit cash. Before i could reach the teller a man approached telling me about using the ATM. Started off informative enough but then the intensity grew to where i felt he was verbally insisting i leave and use the ATM. Appalled teller was trying to get me to come to her window but i was frozen. Finally made my deposit. Shaking i left. Never to return to Arcata branch. Will use other branches. 48 year customer.
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April 2023 by Joe Watson
Great customer service and friendly staff.
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August 2022 by J M
Wells Fargo stole from me.I opened an account with this location, and when I moved to a different state I was denied access to my account and funds.When I tried to call someone to fix the issue I was mocked and insulted.Do not bank with Wells Fargo, they could do it to you
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July 2022 by Philip Feraru
One of the many great banks in Humboldt County.
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June 2022 by Dez A.
This is my least favorite branch I've ever been to & completely stopped going in this branch. Whoever the hiring manager is obviously has an agenda. Eureka is good along with most branches. Arcata has bias customer service, unless you like fake nice. They're incredibly racially bias & only hire a certain demographic. I have a substantial balance, an account since 2003 & a business owner (I only use for personal & would never use WFargo for a business account). After losing my debit card, I had to get a new one. Your debit limits reset to the basic minimum when you get a new card number so, I went inside the bank to get the limits raised to what I had and they wouldn't. The girl told me, "let's look at your balance", & the look on her face when she saw my balance was priceless... she invented some frivolous racially motivated excuse to not put my debit limits to what my account was suppose to have so, I immediately called 1800wells fargo directly & they immediately raised my card withdrawal & debit card spending limits Via telephone. Another time, a teller told me she wouldn't cash a major insurance companies check because it would bounce. I had more than enough to cover plus, it didn't bounce & I have zero bad checks with my account. They seem to have good customer service with Hispanic, White & Asian customers... everyone else avoid going inside for transactions or go to any other branch. ATM drive through glitches often, at times doesn't accept deposits & never accepts claimed stacks. Walk up ATM's function better.
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May 2022 by James Tolman-Dahlke
Wells Fargo stole from me.I opened an account with this location, and when I moved to a different state I was denied access to my account and funds.When I tried to call someone to fix the issue I was mocked and insulted.Do not bank with Wells Fargo, they could do it to you
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December 2021 by Aaron Wase
I've been banking at this branch for over 4 years now and have always received incredible customer service ! Today I had a huge problem that was more of a personal banking issue then a local branch issue. The staff went above and beyond to help me. Specifically Rubin Flores, Personal Banker with Wells Fargo not only extremely attentive to my issue but also took the time to solve it. Professionalism at its best !!!
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June 2021 by Wodan Poe
Had an account here and went to reopen it after an experience with online banking... And one of the account managers told me that I was due money because of the incident were they created a bunch of false accounts. Apparently my information was used and I was given a phone number to call for settlement. I then asked if I could simply reopen my account and was told I can no longer bank at Wells Fargo. THEN I get home and call the number given to me by the banker and it was a dead line!!! No account, No settlement, No Stars. Very disappointing as WF was my first bank back in high school and had always done right by me.
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April 2021 by Herb Mendoza
Always fast. In and out. Everyone is extremely kind and professional.
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October 2020 by ROBERT DONOVAN
Well & appreciated.
