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July 2024 by Mariah L
It was very unfortunate that I had to deal with a so called “OPERATIONS MANAGER” who showed not empathy in trying to help a customer out. On 3/14/24, I had to return an incorrect purchase made that same day and her words were “You will immediately get the money back in your card”, having only $30 to purchase my feminine products, the money clearly wasn’t going back right away. I didn’t have enough funds and she made me go through such an inconvenience all because she said I’d get the money right back to my card. I figured I can scan my card and problem solved but no! Next time you should speak correctly and make sure you know what you’re saying, rather than leave customers feeling not supported by you. Coming from management myself, you clearly need to work on coming up with possible solutions in helping customers out rather than roll your eyes and tell me you can’t help. Shoutout to the lady that took over and actually gave me options to figure the situation out. I hope no one has to deal with someone like you who is so unprofessional.
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July 2024 by Paul Van Fleet
Excellently run store staff is also very professional and welcoming.
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July 2024 by Sandy Mejia
Best place for ice cream, having time for quirks, and spending time with parents for youth,.,
Thank You so much at CVS,
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July 2024 by Stephen Andrew
I like shopping at CVS because I know where things are. The employees are very friendly. The ambiance is pleasant.
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May 2024 by Samuel Man
very friendly and helpful,
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April 2024 by You Kendoit
The CVS location on Baldwin Ave. in Arcadia is one of the few CVS locations that is open 24/7. Friendly and helpful staff makes going there even better.
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April 2024 by Kerstin Teller
Please don't advertise the pharmacy open as 24 hrs. if it's not open 24 hours. Got there right at 10 pm with my friend who felt very ill. The pharmacy lady told us she couldn't help since they were closing. We just made it though....but not willing to help my sick friend who just needed her penicillin.
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January 2024 by Rex Lee
guy running the pharmacy is extremely rude and disrespectful. not sure why he enjoys power tripping old women. all CVS are essentially the same. terrible customer service warrants a one star rating
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January 2024 by Javier Leon
Went there for CVS OTC allergy medicine, they handed me a box of same color and turned out to be wrong product. I noticed on way home and turned around to take back.They refused refund and exchange.They need to have verbal notification of such policy which only benefits them.You suck CVS BP.
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January 2024 by Marissa Moreno
Thanks for accommodating on a short notice for vaccines
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January 2024 by Joshua Ortiz
Vaccination appointments are the worst. Firstly, checking in online does nothing for you. I figured out the hard way that you still have to check in at the desk. When I did so, the tech told me that I couldn’t get a flu shot there because I hadn’t selected it, which was obviously wrong. Apparently my provider does not cover flu shots at CVS locations so she told me it would be a large copay which really should have been indicated right after I made the appointment for the flu shot.
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January 2024 by cindy townsend
I bought a 50.00 apple gift card on self checkout. It flashed an error saying help was on the way. A female cashier responded. Pushed some buttons where it directed her to refund the card. She said it showed paid and sent me along my way. When I tried to activate, it said invalid code. I returned to CVS, same day, to be told they can’t refund gift cards. I reiterated the problem was ineffective staff. The manager, a very surly Carlos R., ask if I had a question. I relayed the story demanding it be fixed since the issue was through no fault of mine. He said gift cards can’t be bought at self checkout. I asked where the caught was. Why didn’t the cashier know that policy. I informed him I was 70 years old, heading for the airport he’d not see my face again. He rudely responded “Could I be that lucky?” “What?” “Could I be that lucky not to see your face again?” I told Carlos R he’d be that lucky. But not lucky enough to avoid a scathing review of his stores poor customer service. He shoved some receipts in my direction. I asked what they were since he’d explained nothing to me. He confirmed my refund. He asked “Anything else?” I said yes. Please get additional trading on appropriate customer service.It takes a lot for me to complain. These staff members were off the chart on ineffectiveness and rude behavior.
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January 2024 by Jooeun Lee
Needed pain pills, got there before closing, granted it was a couple of minutes, but wouldn't open doors anyways. No sense of compassion.
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December 2023 by VIRTUOUS ONE
CAUTION!CASHIER!WITH GREEN AND BLACK HAIR NAME LAURA! HAS THE NERVE! TO TALK TRASH ABOUT! CUSTOMERS WHERE THEY CAN HEAR HER SPREADING DISRESPECTFUL! GOSSIP ABOUT DIFFERENT PEOPLE THAT ENTER STORE.REPORTINGHER DOESN'T HELP IMPROVE YOUR SHOPPING EXPERIENCE AT ALL. SHAME ON HER!! SHE NEEDS TO KEEP HER OBVIOUS UNHAPPY ENERGY AT HOME. NOT DISPLAY A SUPER FAKE !! ATTITUDE AT HER CVS JOB! AND NOT TRY TO DO EVERYTHING TO TRY AND MAKE CERTAIN CUSTOMERS SHE CHOOSES TO PICK ON OR TALK TRASH ABOUT FEEL UNWELCOME JUST BECAUSE SHE IS UNHAPPY AS A PERSON. I GET A PHARMACY STORE ISN'T FUN WORKING AT.BUT INSTEAD OF TRYING TO INFLICT YOUR UNHAPPY ENERGY ON CUSTOMERS JUST WANTING TO SHOP IN PEACE. THEN FIND A MORE SUITABLE! JOB LADY.IF YOU HEAR HER AND SPEAK UP ABOUT NOT APPRECIATING HAVING TO HEAR ANY OF HER NEGATIVE COMMENTS.HER AND SOME OF HER CO WORKER'S WILL TRY TO GASLIGHT YOU.EXTREMELY! RIDICULOUS AND PATHETIC!
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December 2023 by Vonda Dessaint
Great place to go when I need to fill my prescriptions and then shop while I wait.
