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March 2024 by Steve C.
The service, or lack of, is ridiculous. I waited over an hour and a half before finally being helped. During all that time, I was never acknowledged by the employees. At first, there was only one employee. About 45 minutes after I got there, a second employee arrived. I understand, they were busy. But to not even acknowledge me all that time is just wrong. Somebody needs to train this younger generation about customer service. What a freakin waste of my time.
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February 2024 by Wolf IonGaming
Great customer service! Scarlet was great help super attentive and answered all the questions and concerns I had!
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February 2024 by K Netten
Very helpful
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January 2024 by Brianna Sincox
Natalia and Sergio are amazing!!!! The customer service at this location is phenomenal…. 10/10 recommend!! Thank you so much!!!
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December 2023 by Benzamg32 M
Sergio is an amazing, knowledgeable person. He is honest and patient with those not so tech savvy... and with all verizon options available to those who have verizon as their carrier...that is not easy to navigate on your own! He set us up fully with our new purchases and equipment, and clear explanations of any changes to our bill. Kudos to the Apple Valley store and Sergio!!I notice people have complaints, but please keep in mind it takes time to set everything up, sometimes a long time depending on your choice of purchases and any new devices (i.e. backing up your data should be done before you come in, data transfer takes a while depending on how much data you have on your old phone with verizon).
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December 2023 by Jerry Griffin
Ramon and Sergio were perfect! The best customer service I have received since being with Verizon for 10 years. I encourage management to give them recognition on how great this store is. Thank you Ramon and Sergio !!
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December 2023 by Cynthia Smith-Praster
Very nice having Zac help us. Knowledgeable and efficient. We enjoyed working with him.
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November 2023 by Peggy Shaughnessy
Randy was the very best. So we're the other young gentlemen. I really couldn't be happier. Please give them a raise, a bonus or something! I have never had such a positive experience at a phone store before! Loved it!
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October 2023 by CB Johnson
Stephanie and her staff were all so nice and very professional at the Hwy 18 location in Apple Valley across from Target. There were already customers in the store when we walked in and was immediately greeted by the staff and told someone would be with us soon. While we waited (which didn’t take long at all) just seeing them interact with customers with a smile on their face made me feel like they cared about their customers a lot. Stephanie was so great! She was able to help us transfer phones from another carrier and even though there was a lot to do, she made sure everything was right and that everything transferred to our new phones before we left the store. We purchased an iPhone from another Verizon store in Victorville and they didn’t give me the service that Stephanie and her staff did. She was able to help me with something the other store should have done for me but didn’t and Stephanie was able to make it all right for us! If you want exceptional customer service from staff who cares and will make sure you leave happy, go see Stephanie and her staff at this location! They really went above and beyond in helping me and my family! We appreciate them because you don’t really get great service like this anywhere you go nowadays. Some stores just want to get everything over with and get you out of the store. lol But not here! We will definitely be coming back if we need anything!
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October 2023 by Kiryl Sauchyk
Amateurs and scammers, you will be promised the best conditions and say that everything will be fine, we will give you a discount, but then you will receive a bill for 700 dollars.
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September 2023 by Keven Thompson
A lot of hassle and told one thing and then the other happens. This store seemed to be more focused on making a sale than caring about the customers. Very high-pressure sales tactics. Will have to sort out what damage was done to my account as far as "extras" that are not needed costing me more money. I already own 2 smartphones and a watch why sink me for even more money?Don't get me wrong the staff were all super nice and professional and I understand that they are there to make money. I just feel a little used and abused from my visit.Beware of high-pressure sales tactics is all I can say. Go in with a mindset knowing that and you'll have a good visit. I'd still visit this store. I'd just be the one in charge.
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July 2023 by michael pugliese
Stephanie in your apple valley location was amazing. I came into the store yesterday in panic mode because somehow I ran my phone over with the car.. Stephanie, help me. Contact the insurance people and the next day. I got a new phone. I brought the phone in and she hooked up everything and made it exactly like my old. She is definitely an asset to verizon. Thank you very much Stephanie, for all of your help.
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July 2023 by Carolyn Tahauri
Ramon was extremely helpful to my husband Jeff who bought a phone. His manager and associates were also very kind and helpful!Ramon communicated with the other associates throughout the store to answer any questions that needed to be answered.Great Synergy!!Thanks,CatThe Golden Achievement Day Series
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July 2023 by Karen Rynearson
Ramon was polite & a good listener. He provided sensible, easy to understand answers to all my questions. I felt confident he knew what I wanted & am pleased the store was stocked & able to provide it. It was a pleasure doing business there.
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July 2023 by Jose Jimenez
Nothing but GREAT things on this store! :) Stephanie 100% made sure to take care of my whole experience 10/10 recommend! All reps were great and very friendly ! Good vibes and music!
