March 2022 by Luis Davalos
A lot of good reviews, reason why I choose this store. Veterans/small business owners/minority owners. Beware! To be continued, going on day 2 with no service/messaging/emails/no calls/Etc... Let's see if they have any Integrity Today! All these phones and not one works!UPDATE!!! DAY 2 Definitely not the visit I expected again, moral of the story, when you make a mistake! Own up to it, we all make mistakes on a daily basis. But don't let your mistake determine your character or lack ove. To the store manager Abel, thank you sir for your Integrity and Well manner approach. Like you said, there's is nothing that can bring back our past visit. But thank you for making the future better. Definitely will keep our business with Verizon, because of you. If i would have dealt with Abel first, this would have been a 5 star review.
February 2022 by Daniel Alexander
Excellent service as I navigated from consumer account to a business account. The service from the team members at the apple valley office was outstanding. Friendly informative and concerned about my outcome. Rebecca and Priscilla thank you
February 2022 by Cynthia Borden
I was waited on by Juan at the Verizon on Hwy 18 in Apple Valley . He was extremely patient wit me and didn’t rush me in any way .
January 2022 by Jennifer Mullins
Sam was the best Verizon employee I have ever met. Super friendly and efficient. Verizon has always given us great service but this was over the top!
December 2021 by Jay R1zzle
Without a doubt my new favorite location here in the High Desert! Sam made accessory shopping a breeze and couldn’t have felt more welcome. Thanks again for the upgrade and your help!
December 2021 by Kimberlee Falahee
To date, our help is amazing. As we move forward, we will see how it plays out
October 2021 by Virg Mac
I was having some issues with my phone settings. Even though i was there only customer,i did not get the my issues resolved.I felt like the employee was not willing to spend the time to take a look at my phone.she made me feel like i was bothering her. Rude.
October 2021 by Virginia Machado
I was having some issues with my phone settings. Even though i was there only customer,i did not get the my issues resolved.I felt like the employee was not willing to spend the time to take a look at my phone.she made me feel like i was bothering her. Rude.
September 2021 by Beirut Gessesse
Samantha and Breanna were very helpful!! I was very pleased with team!!
September 2021 by Suzanne Larsen
We got the best service ever from Pricila at the Apple Valley store couldn't ask for any better! Thank you ?
September 2021 by Jason Story
Breeana and Sam were both awesome ?.
July 2021 by Ariel “Jo” Alba
Breanna, has to be one the most knowledgeable and easy going representative i ever work with, she made the transaction smooth and easy and gave me all the different trade in values and prices on phones! Thank you keep up the great costumer service
July 2021 by Tim Franklin
UPDATED REVIEW:We had a bad experience but they made us whole in the end and took care of us. I am satisfied. We don't mind shopping there again, but will be sure to be on guard against any misunderstanding in the future.If you're curious about our unusual experience, continue reading. But I don't believe this is the norm.HERE'S THE STORY IN THE ORIGINAL REVIEW:We added my wife to verizon to take advantage of a promotion. When she had finished, I told the associates I love my phone, its paid off, no issues, BUT if I could get the same trade in and rebate promotion, I'd take the deal.An associate mistakenly promised me the deal too. I waited a week for my phone to come in. When I arrived to pick up they refused to release my phone because my first name was different than the official account name. Because my first name didn't match the account name, they told me to call Tech Support and come back later. Hours later, after tech support helped us, we confirmed our device was there. We returned and used the name reflecting the account.After that, we noticed our bill for that phone went up quite a bit.We also were not properly coached on how to redeem our rebate. And due to unclear wording, I did not know my phone was not eligible for the rebate, which is why I bought it. Protection plans were added on that I specifically refused at time of ordering. I had been on and off the phone with tech support to learn all of this. I wish the associates were more clear.UPDATE:The manager assured me she has spoken to her team about this experience and will work hard to be more clear with their promotions.Again, we have been taken care of and made whole. Just as a customer, ask a lot of questions!
June 2021 by Penny Bevins
I was ready to quit Verizon until I walked into my Apple Valley store. What a pleasant experience. Salespeople were great, as was the service.Thank you very much.
June 2021 by Courtney Myers
Horrible customer service! I returned something to them and it was charged to my account. I was told it would be removed from my account in 1-2 billing cycles. Some how it got lost. Funny how when I was in the same store something similar happened to another couple. Don't go there.
