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July 2024 by Maria Velazquez
Everything is so overpriced and can't find anybody to answer questions.
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June 2024 by Mikaylah Gonzalez
Some worker was being incredibly rude and racist to my son for doing absolutely nothing
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June 2024 by Cathy Carter
Next year, for Black History month or all thru the year, can you sell Red, Black, and Green t-shirt n clothing?
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May 2024 by Tara J.
Just shut down the entire store and fire ALL the employees because this place is horrific all the employees are mean for no reason and this place is gross
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April 2024 by Brad Wight
It's Penneys
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April 2024 by F P
JC Pennys has always been a beloved store of mine, basically since I was young I can remember my mom taking me to their stores. For a family of 5 it was always good quality at a reasonable price. The store I visited today was a little lacking in customer service, it was difficult to find an employer for any assistance and the couple of employees that were easy to find I didn't even want to bother with any questions as I felt their conversation of personal/outside of work topics being talked about would be simply just rudely 'interrupted' by my need of assistance (?mhm, yes, the hint of sarcasm should be detected, of course ). Anyway. As the stores overall rating I'd give a 4* simply because the prices and quality were just as I remembered. Although the scattered displays were, just that, scattered, with bootcuts and skinny jeans here there and everywhere (every time I thought myself done looking through the bootcuts, I'd walk another 15 -20 ft and there would be another half dozen to dozen bootcuts..this happened most the shopping trip). Still love ya JC Pennys but I think back to the drawing board with displays /product and inventory placement it is for this store.
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March 2024 by Edward Hyman
Prices too dam high employees asking stupid questions like can I help you but if I need help I will ask
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March 2024 by Ruby Gupta
Usually I have good experience but this time was the worst experience because of customer service we purchased my toddler shoes and dress then we realized that it’s one size small so we thought for exchange 1 size bigger but my receipt was missing because we didn’t have the receipt
They call us again Again with bank statements proof so ,as they told us to do we got our bank statements hopefully that this time we got our exchange or refund but again same thing nothing happened we came home with said hearts and disappointed they should’ve done this to us.
Now it’s feel like not to shop in JCPenney because they can’t take care of there customers not good customer service.
I never had this experience with other stores.
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March 2024 by Kristina Salvitti
It's okay
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March 2024 by Patricia A. Bryant
My Birthday Photo shoot was awesome ....very professional, personal and fun!
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February 2024 by tammy m.
My daughter had been looking forward to taking a remarkable birthday portrait with her son and brother, so we decided to visit JC Penney to make it happen. As we walked in, we were immediately greeted by the friendly and knowledgeable Liz, who made us feel right at home. She took the time to listen to our ideas and preferences and provided helpful suggestions throughout the session, which made all the difference in creating a truly memorable experience. Despite Liz's best efforts, my little grandson was in a bit of a mood and seemed unwilling to cooperate. He stubbornly refused to smile for the camera, much to our disappointment. However, Liz was undeterred and captured a few candid shots that were simply priceless. Her patience and perseverance paid off, and we ended up with a beautiful portrait that we will cherish for years. Overall, it was a fantastic experience; we couldn't have been happier with the results. We will be coming back for the following photos.
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February 2024 by Bonnita Hall
I love this JC Penny's. A little remote but never crowded except maybe around holidays. They have a wonderful reasonably priced beauty salon which they should advertise more and highlight on the mall sign outside.
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January 2024 by Joe Clyde Muzik
Zero out of a million!!!!!!!I went here to purchase jewelry. Waited for over an hour while the patrons assisted others. Unfortunately, I was neglected assistance. I will never patronize any JCPenneys location. Yes I am black, educated, carer oriented and was looking forward to making a lucrative purchase. However, I felt neglected and unsought. It’s very sad.
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December 2023 by Maria Daghlian
I frequently shop at JC Penny as does my husband. He likes the Jewelry department and he is always pleased with the service he gets there and has spent a lot of money over other years. I have normally had good experiences at JC Penny at this location, but today it all changed thanks to one sales cleric in the Ulta location. I went to the store with the specific purpose of buying 4 bottles of perfume for gifts. I expected each bottle to be about $75_$100 so I expected to spend close to $400. The display for the perfume I wanted was outside Ulta in the aisle way and there were only two out. They were out in the open My daughter and I stopped to look and when I picked up one box the alarm went off. I put it back on the shelf waiting for someone to come help. After a few seconds the sales clerk from inside Ulta walked over and took the box from the shelf didn’t say a word and walked back in to the Ulta area. She did not ask if she could help me or acknowledge I was there. As she was walking away with the perfume box I asked “Are these not for sale”. Her response was no they are not for sale. I responded “So are these just for display, I wanted to buy 4 do you have more”. Her response was “we don’t have more and they are $70.” I responded to her “I didn’t ask how much they were I asked if they were FOR sale”. She responded “They are not ON sale and are expensive $70”. My response, I asked if they were FOR sale not ON sale. She still didn’t get it, as I asked because I assumed the items were not for sale since she took it off the shelf as I was looking at it and never asked if I had questions or needed help. Her attitude was unpleasant and rude. By her response I could tell she was basically saying “you can’t afford this” and she also clearly did not understand the difference between the words FOR and ON. I told her I didn’t appreciate her attitude and walked out. I went to the jewelry department and asked if there was a manager on duty who I could speak to. The manager who came over was very apologetic and said she would counsel the employee. She asked me to not judge the entire store by this one person, but frankly it is difficult not to. I walked out without buying anything today (a first for a trip to Penny’s for me) and drove to the Ulta store at the streets in Brentwood. I spent $400 and got excellent service. I did not get the specific item I wanted which appear to only be at Penny’s, but at this point I was in no mood to spend money there. . I like having a JC Penny close by and hope they remain open, but customer service counts, and their employees need to not treat every individual who walks thru the door like someone who is either there to steal or is not worthy of their time. UPDATE AFTER RESPONSE- If you read my review it was clearly just feedback. There is no ongoing issue as based on my interaction with the salesperson I made the choice to take my business elsewhere and buy a different product all together. No response needed or wanted. Yet JCP responds by apologizing for the “inconvenience “ and referring me to their phone line where you place orders or ask about products. I guess they still think I want to order this product from them. That ship has sailed, and just an FYI when I walked out of the Ulta at JCP it was empty, not a single customer in there, and the entire time I stood outside by the jewelry counter waiting for a manager not another single customer walked in. Compare that to the Ulta store (filled with customers), Sephora in Kohls (filled with customers), or Sephora store (filled with customers)…in store customer service counts and in any of the others places I mentioned, I have never received rude customer service.
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December 2023 by Rajan Bhanot
JCPenney parking lot was full. I was surprised they had too much collection and full with stuff. They have good brand stuff. Price was also very good. Store is very clean. Employees are very helpful. Have big lines in cash register area. Bathroom was clean. Most of the employees have experienced. They have too much collection for man. Definitely I recommend this location for shopping.
