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January 2023 by Google user
The staff was amazing. Super friendly and helpful. However, the shipping costs are out of this world, and you are definitely getting resort priced. If you are buying Disney Merch from the park, save your receipts and ship from any shop in Disney. The price is a fraction and caps at $40.
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August 2022 by Cynthia Contreras
FedEx do a better job!! saying the driver came and attempted to leave package but was never home when I was home and had the door open!!! Ridiculous. Plus I have cameras so it would notify when someone is up front
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June 2022 by Daniel A.
Needed to ship some stuff home after a convention and they wouldn't just sell you a box. Forced me to let them pack it. They picked one of the biggest boxes I've seen and then proceeded to fill up with several pounds of paper to fill the empty space. They then proceeded to quote me over $300 to ship it home as if this was the most normal thing in the world and I was crazy to think I could ship it cheaper elsewhere. Well a quick visit it to pirateship.com and the same package was about $100 on UPS. The nearby CVS accepts UPS packages and voila saved myself $200. This place is a ripoff!!!
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November 2020 by Nicole L.
The customer service here is so bad it's literally laughable. I've actually chuckled a few times. It seems like 98% of the people there would rather do anything than assist anyone. They don't even greet you or make eye contact at all when you come in that your left wondering are the working on a phone order, do they see me, do they think I don't need any help even though I'm in line? There's one girl there who if she's working she is pretty efficient otherwise it's a no mans land
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March 2020 by Leticia Montiel, DCH
My first time here, and I am sold. I got the most excellent service from Paul. Above and beyond describes it.
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November 2019 by Laura M.
Would have been great if Apple Pay was working. Hopefully the guy sends the work order in. He said it wasn't working for others either. What day does the technician arrive? Problem solve, please.
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September 2019 by BeStrong I.
They charge a fee per pound to drop off packages. $10 to ship two small phones! Nope!
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July 2019 by Jessica M.
DONT COME HERE! They charge handing fees for any prepaid package drop off! Carol stated because they are located inside the Marriott they have to charge a handling fee. Ugh! So annoyed! DONT COME HEREDONT COME HEREI Will never use Fedex to ship ever again.
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June 2019 by Santiago Gzz
Great service. Guy really helped me out as I was trying to ship two boxes but one was larger than they could ship out. They ended up putting it all in one box which made it great. Shipped a big heavy box to NYC for around $100 bucks. Arrived pretty fast too. Only thing is that the service was slow, but I imagined it was due to them trying to figure out how to ship my two boxes into one. I also had trouble paying since they don't accept chip cards, only swipe and mine wasn't working.. Took a few tries to get it to work. All in all the guy working there really helped me out big time. I was running late for a reservation and having the FedEx office right inside the convention center made it easy for me to ship out.
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May 2019 by Joshua Dirks
Most FedEx offices are friendly, clean, courteous, and a pleasure to deal with. Unfortunately, this office is not most FedEx offices. This location has the honor of being without a doubt the worst shipping experience I've ever had. The staff was completely unhelpful and the store policies are predatory at best.
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April 2019 by Mark P.
I've used this Fed Ex location in the past, I wasn't impressed to say the least. However, since I needed to drop off another package and was on my way to Disneyland that day I thought I'd give it another try. This time, what a difference! I don't recall the name of the gentleman who helped me, but he was professional, courteous and greeted me with a smile. I'll definitely be back!
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March 2019 by Kevin I.
I needed to drop off a package for Fedex and looked on Yelp for the closest Fedex office. This one showed up that was in the Marriott hotel at the Convention Center. Went in and they said that they charge handling fees for anything over a pound. They wanted to charge $10 for my prepaid package that was 2lbs. This place is only for businesses that are staying at the hotel and don't mind the charges for package drop off's.
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August 2018 by Betzabe Moreno vlogs
They charge me 14.99$ for a box,just for a box!! ,I will never use this FedEx office
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May 2018 by Oscar B.
Don't come here to do off pre-paid packages it's a hotel office, no parking, and charge "handling" fees and worst part about it they are not nice about it.
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April 2018 by Matt H.
Again excellent customer service. They go above and beyond to be quick and helpful. Friendly respectful staff. KUDOS
