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March 2024 by Todd Overholtzer
Very dirty floors in the pharmacy, looks like no one has cleaned it for weeks. this is a pharmacy should be spotless
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February 2024 by Brandon Rubin
Beware the pharmacy at this location.The absolute rudest most defensive and miserable people I have ever had the misfortune of dealing with. Just awful.
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February 2024 by Stacia Diamond
My daughter is 11 and very sick. Her medicine was called in by emergency to CVS OAK PARK. They already closed and don’t open until 10 am so she will suffer 14 hours without antibiotics from emergency room as this CVS will not help me in anyway.HORRIBLE
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February 2024 by Chee C.
Pharmacist today - lacks customer service skills.
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December 2023 by Jon Kanak
Awful. Pharmacy *refused* to fill an order from my doctor and were extremely rude about it. Rather stunning exchange to be honest.
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December 2023 by Jennifer Whalen
When I had an issue with my 11x14 print, they fixed it right away!
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December 2023 by Michelle Harrelson
This CVS has THE most AMAZING staff EVER!!I’ve been coming to this CVS for about 3 years now.Everyone is so nice and helpful!The Pharmacists are GREAT!!
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June 2023 by Dave Stoelk
I ALWAYS have an issue with this pharmacy. Always. seldom do things go smoothly. Today, I printed out the barcode at home to save time. The pharmacist had an issue scanning the code and went to the supervising pharmacist who said, “Sorry. You’ll have to give your name / birthdate as always.” That, of course, defeats the purpose of printing the barcode. Then… the same pharmacist had to go for help again, because she had not seen a “GoodRx / SingleCare” coupon and didn’t know how to proceed. So the supervisor has to take over. THEN… even though my prescription was already prepared (and bagged, even), the supervisor had to “reprocess” (refill) the same prescription. Ugh. I would not write this review if this wasn’t yet ANOTHER issue with this pharmacy. In the past, I’ve had to make phone calls to clear a hurdle so I can get my meds. Dear CVS, this isn’t just about “good service,” it’s about ensuring someone’s good health. Dear Manager, look at your low Yelp review and do a much needed audit on your systems and your employees.
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May 2023 by Fabio & Co ITALIA
This Morning I visit the store at 7.45 a.m. and usually nobody was nice and friendly in the past but today WOW Natalya was there I think she's store manager.....she's amazing she welcome me with a gorgeous Memorial Day weekend smile and she make sure that I was completely satisfied.....Brava Natalya corporate need to know about it I will make sure they will read my experience. GOOD JOB GIRL you made my day......Happy Memorial Day.
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May 2023 by Ann PS
The cashier named Natalya is rude and unfriendly, especially if you use a coupon or Extrabucks. She accused me of coupon fraud just because I used one printed from the P&G website. She is hostile and should not be interfacing with customers.
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April 2023 by PJ P.
This is the worst pharmacy I have ever dealt with bar none. The customer service attitude stinks. I am having all of my prescriptions transferred to Costco. I wouldn't shop in that store again if it was the last on the earth. No kidding. They are never open. They even close for lunch!!! No one does that. No one! You can't get a hold of a manager ever and the attitude is that the customer is always wrong. They can go straight to the hot place. They made a mistake with my prescription and tried to make it my fault and charge me $288. I called Costco and the charge would be about $30 for the same medication and free if it had been processed correctly. Good bye CVS! Never ever again. You have screwed up one too many times with my account.
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April 2023 by Jim L.
Warning: review contains sarcasm. I had the absolute "pleasure" of visiting the CVS on Kanan recently, and let me tell you, they really "outdid" themselves this time. After my doctor called in my prescription and I double-checked its availability, I made the journey to this location, excited to be inconvenienced.Upon my arrival, the staff behind the counter were so "attentive" that it took them a whole 5 minutes to even notice me. And, to make things even better, they initially informed me that my medication wasn't in stock. But wait, there's more! After some gentle prodding, they "miraculously" found it, and all I had to do was wait a delightful 30 minutes for it to be filled.In the meantime, I got to enjoy the company of the pharmacist, who had clearly undergone extensive customer service training - it truly felt like a privilege to be in her grumpy, annoyed presence. After waiting for what felt like an eternity, they never bothered to call me over the speaker system, so I took the initiative to approach the counter.To top off this amazing experience, they asked for my ID for the first time in 15 years. Although I didn't have my physical ID, I provided a photo, which they refused to accept. Talk about going the extra mile to "help" their customers!I must say, this unforgettable CVS visit has made the prospect of using Amazon RX look even more enticing every day. Can't wait for my next trip to CVS on Kanan!
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March 2023 by wendy schilling
I am very fortunate to have an excellent CVS in all my neighborhoods that I shop for my myriad of products. The CVS in Malibu, Agoura, Thousand Oaks, and Calabasas are excellent. The mangers are always so busy, but they stop what they are doing every time and assist you. The pharmacy bends backwards to make sure that the prescription goes home with you that day even if they have to give you three pills until the prescription is renewed. I have been shopping at CVS for 50 years since I was 20 years old. My favorite store for everything.... even combination padlocks...You have everything. Thank you.
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March 2023 by Chris Noonan
Look, it’s a busy store, I get it but the store manager(owner maybe) takes rude, dismissive and dishonest behavior to a new low. Argh. Happily there are plenty of other nearby places to shop.
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February 2023 by Vesna M.
I don't know why there are poor reviews. I have had nothing but the most positive experiences at their pharmacy. Everyone on their team is extremely helpful and getting my meds auto refilled is so convenient! Service is exceptional and above and beyond. Be nice to the staff, it will pay off. They do not have an easy job, having to deal with customers all day. I'm grateful for the pharmacy team at CVS.